Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
30758 Views
40 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
95483 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
424774 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
293901 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I have recently taken advantage of the 3 for 1 month deal for Spotify Premium. It is working perfectly on the laptop, isn't updating on the iPhone. For some reason I started a trial of premium on my phone for 3 days (I think) now that it has finished...
I have recently taken advantage of the 3 for 1 month deal for Spotify Premium. It is working perfectly on the laptop, isn't updating on the iPhone. For some reason I started a trial...
Community Legend
1245 Views
7 replies
0 likes
Hi, I have spotify premium. But whenever im in offline mode and try to que my another song a message pops up saying "could not load track".Please fix this bug, this have been there forever. I have tried reinstalling, clearing cache, etc.... I have th...
Hi, I have spotify premium. But whenever im in offline mode and try to que my another song a message pops up saying "could not load track". Please fix this bug, this have been there forever. I hav...
Casual Listener
1636 Views
2 replies
0 likes
Spotify worked in my car's stereo system for a while but now my car displays "no song". I was using 2 devices on my premium spotify account but recently learned that only one device can be used through a car's audio system. I removed one of the devic...
Spotify worked in my car's stereo system for a while but now my car displays "no song". I was using 2 devices on my premium spotify account but recently learned that only one device can be used throu...
Community Legend
13051 Views
1 replies
0 likes
So I have a 2014 Cadillac CTS-V wagon. It has a GM iPod adapter that supports my ipod classic perfect. The ipod touch 4th gen is connected to the GM ipod adapter via a 30 pin sync/charge cable. When I get back in the car and start it up, spotify cont...
So I have a 2014 Cadillac CTS-V wagon. It has a GM iPod adapter that supports my ipod classic perfect. The ipod touch 4th gen is connected to the GM ipod adapter via a 30 pin sync/charge c...
Community Legend
874 Views
1 replies
0 likes
After update (last week? to 1.2.0.3344 all playlists and downloaded files refuse to sync. No issues with connectivity on iPod, can log into Spotify and browse, play music etc, but no playlists. Not especially impressed to have to seek support via for...
After update (last week? to 1.2.0.3344 all playlists and downloaded files refuse to sync. No issues with connectivity on iPod, can log into Spotify and browse, play music etc, but no playlists....
Community Legend
1183 Views
2 replies
0 likes
Hey all, I'm running into a slightly annoying issue with the Save Album feature on my T-Mobile iPhone 5s. I was in love with the feature originally, and saved a lot of albums I know I love for easy, future access. I also use the Starred playlist to k...
Hey all, I'm running into a slightly annoying issue with the Save Album feature on my T-Mobile iPhone 5s. I was in love with the feature originally, and saved a lot of albums I ...
Community Legend
1124 Views
6 replies
0 likes
This is incredibly annoying. EVERY SINGLE time I go into Spotify this comes up. I refuse to turn on 3G use on my iPhone as I do not trust it to only use Offline Music (when offline) and to not drain any 3G whatsoever. Is there anyway to remove the pa...
This is incredibly annoying. EVERY SINGLE time I go into Spotify this comes up. I refuse to turn on 3G use on my iPhone as I do not trust it to only use Offline Music (when off...
Newbie
1848 Views
2 replies
1 likes
Can anyone help? I need to erase my iphone and start frmo scratch to get rid of some bugs, I have backed up photos etc, however I have lots of playlists and artists Offline on my Spotify app. Once I've set my phone up as new, installed the spotify ap...
Can anyone help? I need to erase my iphone and start frmo scratch to get rid of some bugs, I have backed up photos etc, however I have lots of playlists and artists Offline on my Spotify a...
Not applicable
904 Views
2 replies
0 likes
So I've only been using Spotify for a little while and it's generally been fairly decent, but one thing I'm trying to getmy head around is 'starring' and 'favourite/saving' different songs. From my perspective I'm not interested in playlists. I just ...
So I've only been using Spotify for a little while and it's generally been fairly decent, but one thing I'm trying to getmy head around is 'starring' and 'favourite/saving' different songs. ...
Not applicable
6659 Views
2 replies
3 likes
Being a Spotify premium customer I would expect that I could be able to access the application from all the devices that have access to Play Store and Apple. Unfortunately the iPod can't suppost iOS's above 5.0 because the hardware is too old. Boo-fr...
Being a Spotify premium customer I would expect that I could be able to access the application from all the devices that have access to Play Store and Apple. Unfortunately the iPod can't suppost iOS'...
Community Legend
648 Views
2 replies
0 likes
HelloThe songs on the list marked as offline does not download. The arrow in the left moves, but nothing happens. The only song that I get with the green arrow are the ones that I play, the rest doesn't download. I have enough space in my IPad 3, lat...
Hello The songs on the list marked as offline does not download. The arrow in the left moves, but nothing happens. The only song that I get with the green arrow are the ones that I play, the rest do...
Casual Listener
766 Views
2 replies
0 likes
I have updated to the latest version on both iPhone, iPad and PC, but the "your music" feature is not availible on iPad, although it is on iPhone and PC.It looks just like it did before the update. A friend of mine has this feature on his iPad. I've ...
I have updated to the latest version on both iPhone, iPad and PC, but the "your music" feature is not availible on iPad, although it is on iPhone and PC. It looks just like it did before the update....
Roadie
1142 Views
5 replies
1 likes
On my iPad and Macbook, I can pull up any song and listen to it. But on my iPhone, I can't play specific songs. Why is it different?
On my iPad and Macbook, I can pull up any song and listen to it. But on my iPhone, I can't play specific songs. Why is it different?
Community Legend
1094 Views
4 replies
0 likes
Hi! After the introduction of the "My Music" functionality, I started deleting playlist of complete albums and saved those albums instead. However, I have found that while saving at least one particular album, the track order of that album is wrong! ...
Hi! After the introduction of the "My Music" functionality, I started deleting playlist of complete albums and saved those albums instead. However, I have found that while saving at least ...
Casual Listener
646 Views
1 replies
0 likes
My daughter and i have a shared account, but when she wants to listen she "kicks" me off and I can't listen. What do I do?
My daughter and i have a shared account, but when she wants to listen she "kicks" me off and I can't listen. What do I do?
Not applicable
1328 Views
2 replies
0 likes
Hi all,I'm fairly new to Spotify, and I need a few things clarified because apparently Spotify doesn't have a customer service number I can reach. I have Spotify premium and have downloaded the majority of my songs onto my iPhone 5 (I think), but I s...
Hi all, I'm fairly new to Spotify, and I need a few things clarified because apparently Spotify doesn't have a customer service number I can reach. I have Spotify premium and have downloaded t...
Community Legend
812 Views
1 replies
0 likes
Hi I have an iphone 4's iOS version 7.11 My spotify playlist won't sync to my iphone. I have tried to delete and reinstall the app Make a hard reset on my phone But still Got the problem I have checked our ipad and here i works fine.UPDATE !!!Problem...
Hi I have an iphone 4's iOS version 7.11 My spotify playlist won't sync to my iphone. I have tried to delete and reinstall the app Make a hard reset on my phone But still Got the problem I have check...
Casual Listener
1815 Views
3 replies
0 likes
I have the spotify app for the iphone and on my playlist there are a number of songs that just dont play while others do. Anyone have an idea why certain songs dont play on the iphone yet everysong on the playlist plays on the PC???
I have the spotify app for the iphone and on my playlist there are a number of songs that just dont play while others do. Anyone have an idea why certain songs dont play on the iphone yet everysong o...
Casual Listener
633 Views
2 replies
0 likes
I just downloaded an album off iTunes that I want to listen to on Spotify, but only 1 of the 26 songs will actually play on Spotify Mobile. All of the songs will play on Spotify on my computer, but not on my iPod Touch. I've reinstalled Spotify on bo...
I just downloaded an album off iTunes that I want to listen to on Spotify, but only 1 of the 26 songs will actually play on Spotify Mobile. All of the songs will play on Spotify on my computer, but n...
Community Legend
1233 Views
5 replies
0 likes
I recently signed up for spotify and stupid of me, I clicked to start a premium free trial on my phone. It didn't ask for any card registry or anything so I'm concerned that it will charge on my phone account after the premium free trial is over. Wha...
I recently signed up for spotify and stupid of me, I clicked to start a premium free trial on my phone. It didn't ask for any card registry or anything so I'm concerned that it will charge on my ph...
Community Legend
1256 Views
1 replies
0 likes
