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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37129 Views

41 replies

10 likes

  • 37129 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102637 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1302 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299136 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125829 Views

19 replies

38 likes

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Solved!! Offline queue won't work iP5

I have premium account, latest iOS, nevest version on spotify and it gives an error when i try queue songs in offline mode:could not load tracks!Online mode queue works fine.Really annoying problem.Any solutions of that?

Newbie

I have premium account, latest iOS, nevest version on spotify and it gives an error when i try queue songs in offline mode: could not load tracks! Online mode queue works fine. Really annoying...

jeremygoh

Community Legend

991 Views

2 replies

0 likes

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Keep losing starred tracks

Using Spotify desktop, I copied some of my songs to 'Starred'. When I opened the application on my iPod a few hours later, I noticed there were no starred songs. I have just gone back on to the desktop version and it says "Your starred playlist is em...

Regular

Using Spotify desktop, I copied some of my songs to 'Starred'. When I opened the application on my iPod a few hours later, I noticed there were no starred songs. I have just gone back on to the deskt...

user-removed

Not applicable

580 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! Save and Menu buttons buttons too small

Is there any plan to increase the size of the Save and Menu touch areas when you're on the track screen? It can sometimes take a few presses to actually press the save or menu buttons since they're so tiny compared to everything else.

Newbie

Is there any plan to increase the size of the Save and Menu touch areas when you're on the track screen?  It can sometimes take a few presses to actually press the save or menu buttons since the...

jeremygoh

Community Legend

1281 Views

3 replies

5 likes

  • 1281 Views
  • 3 replies
  • 5 likes

Upgrade pop up keeps showing up before log in

Everytime I open spotify on my iphone 5, a pop up telling me that I can listen to music offline if I upgrade (i'm a still a spotify free user) keeps showing up. I have to press the "ok, got it" button several times before it really goes away. I under...

Newbie

Everytime I open spotify on my iphone 5, a pop up telling me that I can listen to music offline if I upgrade (i'm a still a spotify free user) keeps showing up. I have to press the  "ok, got it"...

jeremygoh

Community Legend

623 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Synced Files are Offline on Ipad

Hey, i´ve a problem with already downloaded files on my Ipad. Normally spotify doesn´t asked me to log inn because it´s online all the time. Last time the login window showed up. After loging in, all of my offline file were gone. I had to download th...

Casual Listener

Hey,   i´ve a problem with already downloaded files on my Ipad. Normally spotify doesn´t asked me to log inn because it´s online all the time. Last time the login window showed up. After...

Articchallenge

Casual Listener

484 Views

2 replies

0 likes

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  • 2 replies
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Premium not working

Hi I upgraded my membership to premium and it is not working. I have the receipt. I tried to look to see if I have two log ins but don't. Please help!

Newbie

Hi I upgraded my membership to premium and it is not working. I have the receipt. I tried to look to see if I have two log ins but don't. Please help!

Peter__

Community Legend

421 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't get online

I have a spotify premium account, I have had this for around 6 months and all of a sudden it has stopped working on my iPhone, it works perfectly fine on my iPad but on my iPhone it says It is offline and I need to upgrade to premium. I have deleted ...

Newbie

I have a spotify premium account, I have had this for around 6 months and all of a sudden it has stopped working on my iPhone, it works perfectly fine on my iPad but on my iPhone it says It is offlin...

SuperWisdom

Community Legend

691 Views

3 replies

0 likes

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all except one offline playlist has gone

Hi I'm away on holiday with limited wifi. For some reason I only have one offline playlist available. Any ideas? Thanks

Visitor

Hi I'm away on holiday with limited wifi. For some reason I only have one offline playlist available. Any ideas? Thanks

Peter__

Community Legend

412 Views

1 replies

0 likes

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  • 1 replies
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Sync iPod with Spotify

Hola buenas. Vereis. Uso Ubuntu 14.04. Tengo un iPod ModelNumStr: xB518 FirewireGuid: 000A270012556442, es americano del año 2005 y quisiera sincronizar archivos de Spotify con el iPod. ¿Es posible hacerlo? Gracias. Saludos. Hello good. You will see....

Newbie

 Hola buenas. Vereis. Uso Ubuntu 14.04. Tengo un iPod ModelNumStr: xB518 FirewireGuid: 000A270012556442, es americano del año 2005 y quisiera sincronizar archivos de Spotify con el iPod. ¿Es pos...

jeremygoh

Community Legend

1051 Views

2 replies

0 likes

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  • 2 replies
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Can't find my friend!

Hi, I can not be able to se my friends spotify, I have tried to type ine the username but it cant find the user. I have also tried to type "spotify:user:username" (of course I typed in the users username) but it still cant find it! Is it maybe becaus...

Casual Listener

Hi, I can not be able to se my friends spotify, I have tried to type ine the username but it cant find the user. I have also tried to type "spotify:user:username" (of course I typed in the users user...

Merik

Community Legend

1152 Views

5 replies

0 likes

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  • 5 replies
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New update, cannot make playlists available offline.

I just updated my Spotify to the latest version on my iPod Touch 4G running iOS 6, and it made all my playlists that I had available offline, not available offline. and when I click Make available offline both on my iPod AND on the Spotify desktop ap...

Regular

I just updated my Spotify to the latest version on my iPod Touch 4G running iOS 6, and it made all my playlists that I had available offline, not available offline. and when I click Make available of...

camreals

Casual Listener

1335 Views

3 replies

0 likes

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  • 3 replies
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Following Artists

I have Spotify Premium on my iPhone 5s. Whenever I follow an artist it doesn't show up under the "following" tab in my profile. I touch the following tab and it says "An error occured" with a Try Again button beneath it. Anyone have any idea how to f...

Casual Listener

I have Spotify Premium on my iPhone 5s.  Whenever I follow an artist it doesn't show up under the "following" tab in my profile.  I touch the following tab and it says "An error occured" wi...

Jc1090

Casual Listener

1390 Views

7 replies

0 likes

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  • 7 replies
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Lost all Music which was Starred!!!

I'm really hoping someone can help fix this, I'm not hopeful but here goes!I have been using Spotify for a number of years and have been more than happy with the service until very recently. I originally had all songs in playlists as was the set up w...

Newbie

I'm really hoping someone can help fix this, I'm not hopeful but here goes! I have been using Spotify for a number of years and have been more than happy with the service until very recently. ...

jeremygoh

Community Legend

589 Views

1 replies

1 likes

  • 589 Views
  • 1 replies
  • 1 likes

Solved!! Song Dangerous by Big Data will never play on my iPhone

While using the iPhone app I have played through multiple playlists with the song Dangerous by Big Data. All other songs play fine, but whenever this song comes up it will not play. The only thing that I can do is skip the track. Is there something w...

Newbie

While using the iPhone app I have played through multiple playlists with the song Dangerous by Big Data. All other songs play fine, but whenever this song comes up it will not play. The only thing th...

Rodrigo

Community Legend

676 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Every Song Previously Downloaded was Deleted During the Last Upgrade

Wow, Spotify's last version was pretty glitchy. However, I was camping recently with a few thousand songs downloaded and Spotify upgraded on my iPhone. Thanks to this ridiculous upgrade, I have to purchase 10 more gigs of cellular bandwidth. ABSOLUTE...

Newbie

Wow, Spotify's last version was pretty glitchy.  However, I was camping recently with a few thousand songs downloaded and Spotify upgraded on my iPhone.  Thanks to this ridiculous upgrade, ...

Rodrigo

Community Legend

603 Views

3 replies

0 likes

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  • 3 replies
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Solved!! iPhone connection issues

After the last Spotify update (I think Tuesday of this week) my iPhone no longer shows up under the 'Devices' section. I tried it via Wifi, as well as connecting it with the iPhone cable, but it's still not showing. I removed and re-installed the app...

Casual Listener

After the last Spotify update (I think Tuesday of this week) my iPhone no longer shows up under the 'Devices' section. I tried it via Wifi, as well as connecting it with the iPhone cable, but it's st...

shahan59

Casual Listener

881 Views

2 replies

0 likes

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Solved!! Why won't my music sync to my iPod, i clicked on the playlist and nothing happened?

OK, so i have a spotify premium membership and i wanted to sync my music on to my ipod nano. i did everything it asked and got all the way up to the last step where you choose which playlists to sync, i chose them and then nothing happened. what am i...

Newbie

OK, so i have a spotify premium membership and i wanted to sync my music on to my ipod nano. i did everything it asked and got all the way up to the last step where you choose which playlists to sync...

Peter__

Community Legend

3726 Views

2 replies

0 likes

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  • 2 replies
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Spotify crashes on launch on iPhone 5

Hello, When I try to start my spotify app, it shuts down after the loading screen has been displayed for a few seconds. This does not happen if I don't have any offline playlists, but as soon as I re-sync them the issue reoccurs after a short while. ...

Regular

Hello, When I try to start my spotify app, it shuts down after the loading screen has been displayed for a few seconds. This does not happen if I don't have any offline playlists, but as soon as I ...

jeremygoh

Community Legend

1942 Views

7 replies

0 likes

  • 1942 Views
  • 7 replies
  • 0 likes

Solved!! New Release is ridiculously slow

sorry if posted elsewhere, but the search option/google wasn't turning up much. We're talking 5-7 seconds after pushing next song til it starts playing. During this time, it is still stuck on the previous songs album cover, name, etc. While this is h...

Newbie

sorry if posted elsewhere, but the search option/google wasn't turning up much.   We're talking 5-7 seconds after pushing next song til it starts playing. During this time, it is still stuck...

jeremygoh

Community Legend

1486 Views

4 replies

2 likes

  • 1486 Views
  • 4 replies
  • 2 likes