Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48417 Views
  • 15 replies
  • 36 likes
  • 48417 Views
  • 15 replies
  • 36 likes

I can't use the offline mode

Hello everybody I recently subscribed to spotify premium and I can't hear my playlist on the offline mode, one message is displayed suggesting me to upgrade to spotify premium. What can I do?

  • Newbie
  • Hello everybody I recently subscribed to spotify premium and I can't hear my playlist on the offline mode, one message is displayed suggesting me to upgrade to spotify premium. What can I do?
  • user-removed
  • Not applicable
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Unable to search for offline music when i have no internet connection

Hello, Why am I not able to search through the offline music on my iPad when the internetconnection has been lost? I'm for sure this option worked for a very long time untill a few months ago. Is this a faillure on my iPad or is it a setting Spotify ...

  • Newbie
  • Hello,   Why am I not able to search through the offline music on my iPad when the internetconnection has been lost? I'm for sure this option worked for a very long time untill a few months ...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

iOS v.1 update - "Your Music" not all showing

Hi community, I have the "Your Music" feature, and after the upgrade on iOS to v.1, I can no longer see all of the music in the "Your Music" feature. It says that all songs have been reserved for offline from the offline playlist, but they are not av...

  • Casual Listener
  • Hi community,   I have the "Your Music" feature, and after the upgrade on iOS to v.1, I can no longer see all of the music in the "Your Music" feature. It says that all songs have been reser...
  • harvy2004
  • Newbie
  • 962 Views
  • 2 replies
  • 0 likes
  • 962 Views
  • 2 replies
  • 0 likes

Solved!! No Album Art Or Track Info For Local Files On Lock screen

Hi, I have noticed that when I play my local files on my iPhone 5 the album art and track details do not appear on the lock screen. This has been going on since the major update. It's very annoying and I am seriously thinking of leaving as I can't se...

  • Newbie
  • Hi,   I have noticed that when I play my local files on my iPhone 5 the album art and track details do not appear on the lock screen. This has been going on since the major update. It's very...
  • MattSuda
  • Spotify Star
  • 1147 Views
  • 2 replies
  • 0 likes
  • 1147 Views
  • 2 replies
  • 0 likes

Only one Offline device but not syncing Offline Playlists anymore?

Heya So after reading similar posts from the helpful bods on here, i now only have one registered offline device (my iPhone 5), it currently has about 3,600 offline tracks on, it has 17.1GB of available space but one of my playlists (170 odd tracks -...

  • Newbie
  • Heya   So after reading similar posts from the helpful bods on here, i now only have one registered offline device (my iPhone 5), it currently has about 3,600 offline tracks on, it has 17.1G...
  • Peter__
  • Community Legend
  • 568 Views
  • 1 replies
  • 0 likes
  • iphone 5
    Offline playlists unavailable
  • 568 Views
  • 1 replies
  • 0 likes

Solved!! Wheres WALL-E?

Hi all,We recently went premium and the whole family are very satisfied so far. We are using the iPad 3, iPhone 4 and 4S and Roku 3's to stream tunes etc. The other day I searched for the WALL-E soundtrack, found it and played it no worries, it had a...

  • Regular
  • Hi all, We recently went premium and the whole family are very satisfied so far. We are using the iPad 3, iPhone 4 and 4S and Roku 3's to stream tunes etc. The other day I searched for the WAL...
  • bjbuilt
  • Regular
  • 1281 Views
  • 7 replies
  • 0 likes
  • 1281 Views
  • 7 replies
  • 0 likes

Beeping Won't Stop!

I've been using the Spotify mobile app for awhile and I have been experiencing this problem only when I'm in my car: 0.) Car has been started. iPhone is on. 1.) I plug my iPhone into the car through the audio cable. 2.) Music starts playing. 3.) The ...

  • Newbie
  • I've been using the Spotify mobile app for awhile and I have been experiencing this problem only when I'm in my car:   0.) Car has been started. iPhone is on. 1.) I plug my iPhone into the...
  • TheDre
  • Newbie
  • 6872 Views
  • 9 replies
  • 4 likes
  • 6872 Views
  • 9 replies
  • 4 likes

Spotify iphone app very buggy on iPhone 5 (slow to skip songs, crashes regularly, etc.)

I am a premium customer and recently upgraded to version 1.0.0.3251 on my iPhone 5 and I've been experiencing several problems. First, it takes a really long time to switch between songs (in the previous version it was instantaneous). Second, the son...

  • Newbie
  • I am a premium customer and recently upgraded to version 1.0.0.3251 on my iPhone 5 and I've been experiencing several problems. First, it takes a really long time to switch between songs (in the prev...
  • Armokk
  • Newbie
  • 1507 Views
  • 3 replies
  • 2 likes
  • Apple iPhone app
    Crash
    iphone 5
    skip
  • 1507 Views
  • 3 replies
  • 2 likes

Login Failed..

Mac computer login begins properly then freezes (spinning beachball) then abruptly quits. Tried w/ another older Mac, same result. Tried w/ third much older Mac successfully. Same great music system as always. Identical username/password used for all...

  • Newbie
  • Mac computer login begins properly then freezes (spinning beachball) then abruptly quits. Tried w/ another older Mac, same result. Tried w/ third much older Mac successfully.  Same great mus...
  • Peter__
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Hide playlist "local files" in ipod touch

Hi! Is there a way to hide playlist "local files" in ipod touch?I believe that the list refers to local files on the computer and I see no use for it to be shown on the ipod. I have a Galaxy S5 and that same list is not shown. Thanks!

  • Casual Listener
  • Hi! Is there a way to hide playlist "local files" in ipod touch? I believe that the list refers to local files on the computer and I see no use for it to be shown on the ipod. I have a Galaxy S5...
  • Peter__
  • Community Legend
  • 592 Views
  • 3 replies
  • 1 likes
  • 592 Views
  • 3 replies
  • 1 likes

Shuffle won't stop

So I downloaded the spotify app version 0.9.2 and I'm trying to play hail to the kings and I tap in it, but the only option is to shuffle the music. Anyone know how to skip this or disable it?

  • Newbie
  • So I downloaded the spotify app version 0.9.2 and I'm trying to play hail to the kings and I tap in it, but the only option is to shuffle the music. Anyone know how to skip this or disable it?
  • Peter__
  • Community Legend
  • 3424 Views
  • 5 replies
  • 0 likes
  • 3424 Views
  • 5 replies
  • 0 likes

Solved!! How to add entire album to Playlist on iPad app?

I may be overlooking something obvious but each time I click the + to create a playlist for an entire album, a + icon shows up in the cover art icon spot with the album name but it's not saving the playlist. Please direct me to an answer...never had ...

  • Newbie
  • I may be overlooking something obvious but each time I click the + to create a playlist for an entire album, a + icon shows up in the cover art icon spot with the album name but it's not saving the p...
  • volker-d
  • Newbie
  • 19874 Views
  • 6 replies
  • 1 likes
  • 19874 Views
  • 6 replies
  • 1 likes

Sorting albums within "Your Music"

So, I finally got "your music" last night on my iPhone. I'm away from home and staying in a hotel at the moment, so can't see if I have it on the desktop.I got really excited as I want to use this feature to sort my favourite albums - I plan on hundr...

  • Music Fan
  • So, I finally got "your music" last night on my iPhone. I'm away from home and staying in a hotel at the moment, so can't see if I have it on the desktop. I got really excited as I want to use th...
  • antpugh
  • Casual Listener
  • 948 Views
  • 4 replies
  • 2 likes
  • 948 Views
  • 4 replies
  • 2 likes

why is it so hard to give an indicator for what is offline? and something something

Im trying to use the new your music feature, adding my songs (its a pain in the ass by the way i need to click every darn song to add them, about 5000 thats not fun in my book) it is unusable if i dont know witch album is offline, please add a green ...

  • Regular
  • Im trying to use the new your music feature, adding my songs (its a pain in the ass by the way i need to click every darn song to add them, about 5000 thats not fun in my book)   it is unusa...
  • user-removed
  • Not applicable
  • 588 Views
  • 1 replies
  • 2 likes
  • 588 Views
  • 1 replies
  • 2 likes

No songs playing

EVERY song I click on the app (iPhone 5s iOS8) just says it's unable to play. This is on a wifi network. Whatever I tap to play I get a message saying "unable to play song" and then a second dialogue box which says "shuffle music for free, you can sh...

  • Newbie
  • EVERY song I click on the app (iPhone 5s iOS8) just says it's unable to play. This is on a wifi network. Whatever I tap to play I get a message saying "unable to play song" and then a second dialogue...
  • Mofaith
  • Newbie
  • 1106 Views
  • 2 replies
  • 0 likes
  • 1106 Views
  • 2 replies
  • 0 likes

Won't skip song from lock screen

I woke up this morning to find that, out of nowhere, the fast forward and rewind buttons on the lock screen when playing a song from spotify have been replaced with move forwards or backwards 15 seconds (as seen when playing podcasts). I can't think ...

  • Newbie
  • I woke up this morning to find that, out of nowhere, the fast forward and rewind buttons on the lock screen when playing a song from spotify have been replaced with move forwards or backwards 15 seco...
  • Peter__
  • Community Legend
  • 1127 Views
  • 1 replies
  • 0 likes
  • 1127 Views
  • 1 replies
  • 0 likes

Have premium but won't acknowledge on iPhone

So I have been using spotify on my phone with no issues for some time but today it won't let me use premium features I was using on my laptop in earlier today.

  • Regular
  • So I have been using spotify on my phone with no issues for some time but today it won't let me use premium features I was using on my laptop in earlier today.
  • Greg
  • Roadie
  • 806 Views
  • 8 replies
  • 0 likes
  • 806 Views
  • 8 replies
  • 0 likes

Can't login to spotify on iPhone.

Hi, when I try to login I get a message saying: login fail, you can only use spotify abroad for 14 days. I have tried deleting the app and reinstalling, which did not work. I also tried logging in using me email, but it didn't let me do that either. ...

  • Newbie
  • Hi, when I try to login I get a message saying: login fail, you can only use spotify abroad for 14 days. I have tried deleting the app and reinstalling, which did not work. I also tried logging in us...
  • robzim737
  • Community Legend
  • 1206 Views
  • 1 replies
  • 0 likes
  • 1206 Views
  • 1 replies
  • 0 likes

Spotify App on iPhone (version 1.1.0.2549) doesn't scrobble to last.fm

I'm on an iPhone 4S, iOS 7.1.1 running iOS app version 1.1.0.2549 doesn't scrobble to last.fm when online I'm correctly logged in (even logged out & back in). Does not matter if I'm streaming albums, radio or playlists, no scobbles get recorded. Weir...

  • Music Fan
  • I'm on an iPhone 4S, iOS 7.1.1 running iOS app version 1.1.0.2549 doesn't scrobble to last.fm when online   I'm correctly logged in (even logged out & back in). Does not matter if I...
  • mlee525
  • Music Fan
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes