Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

226575 Views

53 replies

13 likes

  • 226575 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

151656 Views

507 replies

108 likes

  • 151656 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Spotify Star

Rastereyes

Casual Listener

106257 Views

19 replies

38 likes

  • 106257 Views
  • 19 replies
  • 38 likes

My free spotify doesn't play the songs

Hey, i'm using spotofy for 2 monsth and yesterday it started to not play songs. The bar below that shows the rack name is empty and it doesn't play anything. My internet connection is OK. I tried to reboot my phone and reinstall the app but nothing c...

Regular

Hey, i'm using spotofy for 2 monsth and yesterday it started to not play songs. The bar below that shows the rack name is empty and it doesn't play anything. My internet connection is OK. I tried to...

Flowerchild

Regular

1472 Views

8 replies

0 likes

  • 1472 Views
  • 8 replies
  • 0 likes

Solved!! Making Collection available offline

I can't seem to figure out how to make the new Collection feature where you can just save music to one source all available offline like you can do with playlist

Casual Listener

I can't seem to figure out how to make the new Collection feature where you can just save music to one source all available offline like you can do with playlist

Peter__

Community Legend

1159 Views

4 replies

0 likes

  • 1159 Views
  • 4 replies
  • 0 likes

Spotify an Siri doesnt work

Hi I have a big problem. When i use spotify and then press and hold home for siri, siri has problems some times. The voice recognition just stop 1 second after it started, i cant say anything. If i tap on the siri microphone, the same will happen. I ...

Regular

Hi   I have a big problem. When i use spotify and then press and hold home for siri, siri has problems some times.   The voice recognition just stop 1 second after it started, i can...

Peter__

Community Legend

1659 Views

3 replies

0 likes

  • 1659 Views
  • 3 replies
  • 0 likes

how do share music with a friend on a iphone or tablet

I tried sharing music with a friend and don't see her name under the sharing options .can someone please help.thanks

Casual Listener

I tried sharing music with a friend and don't see her name under the sharing options .can someone please help.thanks

Peter__

Community Legend

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Shuffle Play Premium User Artists All Songs

On my iPad Air how do I Shuffle Play all of an artist's songs? (I only get the Shuffle Play button on my iPhone 5)

Newbie

On my iPad Air how do I Shuffle Play all of an artist's songs?  (I only get the Shuffle Play button on my iPhone 5)

Peter__

Community Legend

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

Can't see our AV receiver with one of our account

We're playing music through spotify connect on our Yamaha RX-V675. If I'm the one connected, on the iPad app, I can see this receiver and it works perfectly fine. But if my wife is the one connected, even though we're both premium, the receiver doesn...

Regular

We're playing music through spotify connect on our Yamaha RX-V675.   If I'm the one connected, on the iPad app, I can see this receiver and it works perfectly fine. But if my wife is the o...

Peter__

Community Legend

1362 Views

6 replies

0 likes

  • 1362 Views
  • 6 replies
  • 0 likes

iPod Nano 3G empty after successful synchronisation with spotify

Hi everybody,I have connected my iPod successful with spotify and the syncronisation was also successful . After disconnecting the iPod it. was empty. The transfered musik was not ob it. Please help me what the Problem Fouls be...

Newbie

Hi everybody, I have connected my iPod successful with spotify and the syncronisation was also successful . After disconnecting the iPod it. was empty. The transfered musik was not ob it. Please he...

robzim737

Community Legend

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Playlist gone

I signed-up for premium but kept being interrupted by commercials. I was recommended to reinstall spotify on my iPad. I did so, and now my playlist are all gone! Can anybody help me on how to get them back? I tried going to the deleted playlist site ...

Newbie

I signed-up for premium but kept being interrupted by commercials. I was recommended to reinstall spotify on my iPad. I did so, and now my playlist are all gone! Can anybody help me on how to get t...

robzim737

Community Legend

710 Views

2 replies

0 likes

  • 710 Views
  • 2 replies
  • 0 likes

Solved!! Albums on desktop, not in iOS

I have approximately 150 albums saved in the desktop version of Spotify. They WERE formerly available in the iOS app. I can still access them on the desktop (Windoze) but now they don't show up in the iOS app. WTF?

Casual Listener

I have approximately 150 albums saved in the desktop version of Spotify. They WERE formerly available in the iOS app. I can still access them on the desktop (Windoze) but now they don't show up in th...

Rodrigo

Community Legend

595 Views

2 replies

0 likes

  • 595 Views
  • 2 replies
  • 0 likes

Songs not available on Ipod

While I am still angry about the 10000 Songs my music limit and gave up on saving records whih does not work anymore anyways now I'd just like to listen to the new Arch Enemy record (Arch Enemy – War Eternal) . It is available on Android and Desktop....

Regular

While I am still angry about the 10000 Songs my music limit  and gave up on saving records whih does not work anymore anyways now I'd just like to listen to the new Arch Enemy record (Arch Enemy...

sebbes

Regular

645 Views

5 replies

0 likes

  • 645 Views
  • 5 replies
  • 0 likes

Solved!! $5 subscription with ads on iPhone

Hi, I am using the $5 subscription, and when listening to music on my iPhone over WiFi, I have to listen to ads. Is this normal behavior? Thank you

Casual Listener

Hi,   I am using the $5 subscription, and when listening to music on my iPhone over WiFi, I have to listen to ads.   Is this normal behavior?   Thank you

Joe

Community Legend

631 Views

3 replies

0 likes

  • 631 Views
  • 3 replies
  • 0 likes

Solved!! Local files not syncing to iPhone 4S, phone not appearing under "devices."

I've read through a lot of similar posts, but still do not have a solution. I have a premium account, am connected to the same Wifi network on my desktop and phone, etc. etc. I do not find it acceptable that Spotify moderators simply state the obviou...

Casual Listener

I've read through a lot of similar posts, but still do not have a solution. I have a premium account, am connected to the same Wifi network on my desktop and phone, etc. etc. I do not find it accepta...

deanfourie

Regular

4497 Views

21 replies

3 likes

  • 4497 Views
  • 21 replies
  • 3 likes

Spotify shutting down and "saved" music not actually saving

Hi there, I also just sent an email to Customer Support about this. Let's see if I actually get a response. I primarily use Spotify Premium on my iPhone 5c. I just upgraded from an iPhone 4S, which I had used for about 8 months with Spotify on it. My...

Regular

Hi there,   I also just sent an email to Customer Support about this. Let's see if I actually get a response.   I primarily use Spotify Premium on my iPhone 5c. I just upgraded from...

Joe

Community Legend

2113 Views

12 replies

0 likes

  • 2113 Views
  • 12 replies
  • 0 likes

Updated iPad/iPhone app only showing edited albums.

I updated my iPad and iPhone app yesterday and the albums I was listening to have disappeared. It used to show both versions of the album, regular and edited, now I can only see edited / amended albums. Is this just a bug with the new app or will I o...

Newbie

I updated my iPad and iPhone app yesterday and the albums I was listening to have disappeared. It used to show both versions of the album, regular and edited, now I can only see edited / amended albu...

camomerl

Newbie

10016 Views

25 replies

2 likes

  • 10016 Views
  • 25 replies
  • 2 likes

can´t see my playlists

Hey ! Yesterday the spotify app on my iphone 5 crashed and when I restarted it all my playlists were "gone". I couldn´t see anything on "your music" at all. Or there were two lists; the "starred" and "local files" but both were empty. On the computer...

Casual Listener

Hey ! Yesterday the spotify app on my iphone 5 crashed and when I restarted it all my playlists were "gone". I couldn´t see anything on "your music" at all. Or there were two lists; the "starred" and...

Joe

Community Legend

533 Views

3 replies

0 likes

  • 533 Views
  • 3 replies
  • 0 likes

I tried to sync my mobile phone to my computer and lost all my music

I tried to sync my mobile (android) phone to the computer so I could have all my saved music on my computer. Somehow all of a sudden, I had to sign up for a premium account again becuase it was showing that I just have a free account and I've lost al...

Newbie

I tried to sync my mobile (android) phone to the computer so I could have all my saved music on my computer.  Somehow all of a sudden, I had to sign up for a premium account again becuase it was...

Joe

Community Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Need help - ASAP!!! Spotify Connect

I have a graduation party in 6 hours and I have spent the past 4 hours trying to get my Spotify Connect to work!! Both my iPhone and my MacBook Air are on the same Wi-Fi Network but my phone doesn't see my Mac! iPhone 5C Brand Spanking New MacBook Ai...

Casual Listener

I have a graduation party in 6 hours and I have spent the past 4 hours trying to get my Spotify Connect to work!!   Both my iPhone and my MacBook Air are on the same Wi-Fi Network but my pho...

Joe

Community Legend

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

Iphone 5 offline playlists won't sync completely

Hey there, I have a problem with my playlists using them offline. I have a premium account and a couple of playlists. For a couple of weeks now I can't listen to all my music offline because the playlists will not sync- that means in the playlists so...

Newbie

Hey there,   I have a problem with my playlists using them offline.   I have a premium account and a couple of playlists. For a couple of weeks now I can't listen to all my music of...

Joe

Community Legend

1213 Views

3 replies

0 likes

  • 1213 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium: playlists on iPod 4 disappeared / won't sync again with desktop

Hi, I found a link to a support request form on the forum, but since I didn't receive a useful answer besides some autoreply confirmation, I'm posting my problem here. Since about 2 or 3 weeks ago all the playlists that I had synced from my desktop (...

Casual Listener

Hi,   I found a link to a support request form on the forum, but since I didn't receive a useful answer besides some autoreply confirmation, I'm posting my problem here.   Since abo...

_dayvancowboy_

Casual Listener

1841 Views

5 replies

0 likes

  • 1841 Views
  • 5 replies
  • 0 likes