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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Kolbewinkelman
  • Visitor
  • 387202 Views
  • 877 replies
  • 325 likes
  • 387202 Views
  • 877 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 76255 Views
  • 124 replies
  • 32 likes
  • 76255 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17000 Views
  • 8 replies
  • 0 likes
  • 17000 Views
  • 8 replies
  • 0 likes

I need old songs on new account! HELP

Hi everybody! I recently decided to delete my Facebook because I'm tired of it, but my premium spotify account is linked to it. I was going to make a fake Facebook, and make a new spotify account but a few problems arose. 1. I need to delete my old a...

  • Visitor
  • Hi everybody! I recently decided to delete my Facebook because I'm tired of it, but my premium spotify account is linked to it. I was going to make a fake Facebook, and make a new spotify account but...
  • Joe
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

My Local files won't play on the app

I added a load of songs which I downloaded (legally) which are all in MP3 format, and they work fine on my laptop playing through Spotify. But when I try to put them all on my phone, only 9 out of 28 work, and I can't get the rest to. What do I do?

  • Casual Listener
  • I added a load of songs which I downloaded (legally) which are all in MP3 format, and they work fine on my laptop playing through Spotify. But when I try to put them all on my phone, only 9 out of 28...
  • adambird
  • Casual Listener
  • 1664 Views
  • 2 replies
  • 0 likes
  • ios app
  • 1664 Views
  • 2 replies
  • 0 likes

How to erase the stuff in your inbox?

Can someone please tell me how I erase some stuff in my inbox on spotify on my iphone 5 ios7? im kinda getting panic

  • Casual Listener
  • Can someone please tell me how I erase some stuff in my inbox on spotify on my iphone 5 ios7?  im kinda getting panic 😕  
  • Peter__
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Spotify keeps crashing

Hello, I have an Ipad 2. 64 GBI am a Spotify Premiummember for long time .I have reinstalled Spotify many times on my Ipad but it keeps crashing !I always have to go through every song again to make them offline available !Why does Spotify keeps cras...

  • Regular
  • Hello, I have an Ipad 2. 64 GB I am a Spotify Premiummember for long time . I have reinstalled Spotify many times on my Ipad but it keeps crashing ! I always have to go through every song again...
  • philspain
  • Regular
  • 470 Views
  • 7 replies
  • 0 likes
  • 470 Views
  • 7 replies
  • 0 likes

Voice over with ipod shuffle 4gb

Hi everyone, I’ve recently started using my iPod shuffle with Spotify and I love how easy it is to get new music synced up with it. The main issue that I’m having is that there seems to be no way to enable voice over on the shuffle. By voice over I m...

  • Casual Listener
  • Hi everyone,   I’ve recently started using my iPod shuffle with Spotify and I love how easy it is to get new music synced up with it. The main issue that I’m having is that there seems to ...
  • Jaymun
  • Casual Listener
  • 653 Views
  • 2 replies
  • 1 likes
  • 653 Views
  • 2 replies
  • 1 likes

Easy Queue / Playlist Building 3rd Party App

Are we allowed to mention 3rd party apps here ? Just downloaded Spotqueue from the App Store , and it has exactly the functionality that the main Spotify app should have. Enables you to add your queue to a playlist - amazing how this one simple featu...

  • Gig Goer
  • Are we allowed to mention 3rd party apps here ? Just downloaded Spotqueue from the App Store , and it has exactly the functionality that the main Spotify app should have. Enables you to add your queu...
  • Peter__
  • Community Legend
  • 549 Views
  • 1 replies
  • 0 likes
  • 549 Views
  • 1 replies
  • 0 likes

Solved!! Device Password - help needed please! :)

Hi there, I have a premium account and log in on my laptop and android phone using my facebook login details. However I am after recently receiving an iPod and decided to set up a device password for it. I did this, and now seem to be able to log in ...

  • Regular
  • Hi there,   I have a premium account and log in on my laptop and android phone using my facebook login details.   However I am after recently receiving an iPod and decided to set up...
  • ciaramaybailey
  • Regular
  • 561 Views
  • 6 replies
  • 0 likes
  • 561 Views
  • 6 replies
  • 0 likes

My Spotify songs wont sync to my Ipod

I'm not sure how to have my playlists sync onto my ipod nano, 

  • Newbie
  • I'm not sure how to have my playlists sync onto my ipod nano, 
  • Peter__
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Downloaded songs on playlists will not play

Ever since I updated my iPad, many of the downloaded songs in my playlist will not play. I am also having issues connecting to spotify as well. This is very frustrating because I pay for premium! It's irritating to pay for a product that doesn't work...

  • Casual Listener
  • Ever since I updated my iPad, many of the downloaded songs in my playlist will not play. I am also having issues connecting to spotify as well. This is very frustrating because I pay for premium! It'...
  • KSchmidty11
  • Casual Listener
  • 865 Views
  • 2 replies
  • 0 likes
  • 865 Views
  • 2 replies
  • 0 likes

Play all playlists on mobile app

While it is possible to play all playlists within a playlist folder in the mobile (ios) app, it's impossible to play ALL playlists, including local files and starred songs synced to the ios device. please implement this.

  • Newbie
  • While it is possible to play all playlists within a playlist folder in the mobile (ios) app, it's impossible to play ALL playlists, including local files and starred songs synced to the ios device. p...
  • Josh
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Songs Won't Sync - Mobile

Looks like this has been a common issue for users.... My songs won't sync or have to be re-synced from my mobile. It's very frustrating. Is there a solution for this yet?

  • Newbie
  • Looks like this has been a common issue for users....   My songs won't sync or have to be re-synced from my mobile. It's very frustrating. Is there a solution for this yet?   
  • Josh
  • Community Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Crashing app

My details:IPHONE MODEL: 4GSIOS 6.1.3SPOTIFY VERSION: 0.5.2.374APPROX CRASH FREQUENCY: Upon launch of appJAILBROKEN: no

  • Casual Listener
  • My details: IPHONE MODEL: 4GS IOS 6.1.3 SPOTIFY VERSION: 0.5.2.374 APPROX CRASH FREQUENCY: Upon launch of app JAILBROKEN: no
  • JayJayYeboah
  • Regular
  • 852 Views
  • 6 replies
  • 0 likes
  • 852 Views
  • 6 replies
  • 0 likes

Why doesn't the Ipad have the same songs as desktop version

Hello, First off, love the service, still new to it so learning the ropes. I was noticing something and just wanted to ask. I noticed some of the songs are missing from Ipad preinum version, but they are on the desktop version for windows. Why is the...

  • Gig Goer
  • Hello, First off, love the service, still new to it so learning the ropes. I was noticing something and just wanted to ask. I noticed some of the songs are missing from Ipad preinum version, but ...
  • ryanwheale
  • Newbie
  • 866 Views
  • 13 replies
  • 0 likes
  • 866 Views
  • 13 replies
  • 0 likes

Sync

Hi,Latest way sync works is really annoying , every time I go to my phone I see the message "sync has paused" why can spotify no longer sync when the app is in background or the phone goes dark ? I only ever notice it as I'm on my way out the door.Ne...

  • Casual Listener
  • Hi, Latest way sync works is really annoying , every time I go to my phone I see the message "sync has paused" why can spotify no longer sync when the app is in background or the phone goes dark ?...
  • Flanderp
  • Casual Listener
  • 303 Views
  • 4 replies
  • 0 likes
  • 303 Views
  • 4 replies
  • 0 likes

iPod 6th Gen will NOT connect to Spotify.

I can't connect my ipod to Spotify, is there still no fix for this?

  • Newbie
  • I can't connect my ipod to Spotify, is there still no fix for this?
  • Joe
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Cannot share/send songs on iPhone

Hi! Got the new iPhone and downloaded the Spotify App. Tried to send a song to a friend via email. The page pops up for a second, where you would then write in a recipient's email address. But then the page pulls away. I tried sending a song via SMS ...

  • Newbie
  • Hi!  Got the new iPhone and downloaded the Spotify App.  Tried to send a song to a friend via email.  The page pops up for a second, where you would then write in a recipient's email a...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

Greyed out playlists?

If I go to a song and select 'add to playlist' some of my playlists are greyed out and it won't let me select them.What's going on?It does this on my iPhone.

  • Casual Listener
  • If I go to a song and select 'add to playlist' some of my playlists are greyed out and it won't let me select them. What's going on? It does this on my iPhone.
  • Gjwireland1
  • Casual Listener
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Playlists with Spotify Premium

I love listening to other people's playlists. Can I search and listen to user playlists on my iPhone if I get Spotify Premium? Thanks!

  • Newbie
  • I love listening to other people's playlists.   Can I search and listen to user playlists on my iPhone if I get Spotify Premium?   Thanks!
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Discover tab disappeared

Today morning, Discover tab disappeared from iPhone app and was replaced with What's new. Until yesterday it was working as expected. Any one else experiencing this problem??

  • Regular
  • Today morning, Discover tab disappeared from iPhone app and was replaced with What's new. Until yesterday it was working as expected.  Any one else experiencing this problem??
  • Richard
  • Roadie
  • 1036 Views
  • 10 replies
  • 0 likes
  • 1036 Views
  • 10 replies
  • 0 likes