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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398971 Views
  • 879 replies
  • 326 likes
  • 398971 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78852 Views
  • 124 replies
  • 32 likes
  • 78852 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18055 Views
  • 8 replies
  • 0 likes
  • 18055 Views
  • 8 replies
  • 0 likes

Spot remote wont show playlists on computer

I cant get my spot remote on my ipad to show the playlists i have on my computer, it connects and plays music but just wont show the playlists.

  • Newbie
  • I cant get my spot remote on my ipad to show the playlists i have on my computer, it connects and plays music but just wont show the playlists.
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Solved!! Search within a playlist

Hi, recently changed from a blackberry to iphone (finally!) and whilst pretty much everything is amazingly better, the only thing I can't figure out how to do is search within a playlist. I have a lot of songs in some playlists and with them not in a...

  • Casual Listener
  • Hi, recently changed from a blackberry to iphone (finally!) and whilst pretty much everything is amazingly better, the only thing I can't figure out how to do is search within a playlist. I have a lo...
  • dcsoft
  • Casual Listener
  • 3262 Views
  • 5 replies
  • 0 likes
  • 3262 Views
  • 5 replies
  • 0 likes

iPad: how do I search within Starred playlist?

On the new ipad app, how do I search within the starred playlist, like I can on the iphone app?

  • Casual Listener
  • On the new ipad app, how do I search within the starred playlist, like I can on the iphone app?
  • dcsoft
  • Casual Listener
  • 1319 Views
  • 5 replies
  • 2 likes
  • 1319 Views
  • 5 replies
  • 2 likes

My music wont play on 0.9.1

I dont know what happend but i turned my favourite playlist onto offline mode so i can listen to it when im not on my wifi and im not a premium holder, so after a couple of hours of listening to my music offline something came up and now.. Even after...

  • Newbie
  • I dont know what happend but i turned my favourite playlist onto offline mode so i can listen to it when im not on my wifi and im not a premium holder, so after a couple of hours of listening to my m...
  • Peter__
  • Community Legend
  • 382 Views
  • 3 replies
  • 0 likes
  • 382 Views
  • 3 replies
  • 0 likes

Desktop unlimited is fine - but on iOS I am getting ads

I've tried uninstalling and reinstalling the application on my phone but it's still doing it. Any ideas?

  • Newbie
  • I've tried uninstalling and reinstalling the application on my phone but it's still doing it.   Any ideas?
  • Peter__
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

After clicking backup, lost all music files

Hey fellow happy spotify users, I just recently unsubscribed from premium for a multiple of reasons, but this being the biggest: My grandfather's iPod nano had a lot of music on it. I asked spotify to backup my files locally, but it decided to delete...

  • Newbie
  • Hey fellow happy spotify users, I just recently unsubscribed from premium for a multiple of reasons, but this being the biggest: My grandfather's iPod nano had a lot of music on it.  I asked...
  • AntonioFrank
  • Newbie
  • 813 Views
  • 5 replies
  • 0 likes
  • 813 Views
  • 5 replies
  • 0 likes

Local Tracks unplayable

I've been using Spotify for a really long time now, and it used to be I was able to play my local tracks without a subscription. I stopped using Spotify the last few months because of another problem. I recently updated my app and saw that I could fi...

  • Music Fan
  • I've been using Spotify for a really long time now, and it used to be I was able to play my local tracks without a subscription. I stopped using Spotify the last few months because of another problem...
  • Josh
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Crashing on IOS 7.0.4

Spotify crashes everytime. When I launch Spotify on Ipad and Iphone 5 it displays Could Login error. When I click OK to try and modify the login ID and password it crashes. Thanks Jose

  • Casual Listener
  • Spotify crashes everytime.  When I launch Spotify on Ipad and Iphone 5 it displays Could Login error. When I click OK to try and modify the login ID and password it crashes.   Thanks ...
  • joseaward
  • Casual Listener
  • 569 Views
  • 2 replies
  • 0 likes
  • 569 Views
  • 2 replies
  • 0 likes

Solved!! Go down to the last song in my Playlist - iPhone

Hi! Is there any way for me to head to the last song directly in my playlist? I'm a songcollector and I keep filling my playlist with more n more tracks.. at the moment it takes long time to go to the most "fresh" songs in my playlist. By clicking at...

  • Casual Listener
  • Hi!  Is there any way for me to head to the last song directly in my playlist? I'm a songcollector and I keep filling my playlist with more n more tracks.. at the moment it takes long time to ...
  • Legitti
  • Roadie
  • 1501 Views
  • 5 replies
  • 1 likes
  • 1501 Views
  • 5 replies
  • 1 likes

iPhone App - not shuffling songs

I have spotify premium and I search the artist i want, go to tracks, select "see all tracks" and click on a song to play then I click the information tab and shuffle is highlighted, but the songs are just playing down the list in order. I tried reins...

  • Regular
  • I have spotify premium and I search the artist i want, go to tracks, select "see all tracks" and click on a song to play then I click the information tab and shuffle is highlighted, but the songs are...
  • Diamondback424
  • Regular
  • 485 Views
  • 5 replies
  • 0 likes
  • 485 Views
  • 5 replies
  • 0 likes

Imported Itunes playlist won't play online on Iphone

Hi, Can anyone explain why in the past I was able to play all my Itunes playlists without having to download them? I clearly remember a few months ago I could just play all my playlists as long as I had an internet connection. I've tried syncing the ...

  • Casual Listener
  • Hi, Can anyone explain why in the past I was able to play all my Itunes playlists without having to download them? I clearly remember a few months ago I could just play all my playlists as long as ...
  • woopop
  • Newbie
  • 5763 Views
  • 16 replies
  • 2 likes
  • 5763 Views
  • 16 replies
  • 2 likes

On ipad

On my iPad I haven't been able to download my music. Not a very satisfy costumer I've had the premium for two months and this problem is always occurring.... HELP!!!!!!!!!

  • Newbie
  • On my iPad I haven't been able to download my music. Not a very satisfy costumer I've had the premium for two months and this problem is always occurring.... HELP!!!!!!!!!
  • Adam
  • Roadie
  • 280 Views
  • 4 replies
  • 1 likes
  • 280 Views
  • 4 replies
  • 1 likes

Help!

Just got the 30 say trail. Online everything is working right, but on my app from iTunes It won't let me use my premium features help!

  • Newbie
  • Just got the 30 say trail. Online everything is working right, but on my app from iTunes It won't let me use my premium features help!
  • Josh
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! 5S upgrade

I've just got a new 5S and restored my phone settings from the 4S. Most of my apps are reinstated on the new phone no bother, however spotify app just keeps saying 'waiting' I've deleted the app and tried 'open' in the app store several times now. An...

  • Casual Listener
  • I've just got a new 5S and restored my phone settings from the 4S.  Most of my apps are reinstated on the new phone no bother, however spotify app just keeps saying 'waiting'  I've deleted ...
  • cgoldschmidt
  • Casual Listener
  • 399 Views
  • 4 replies
  • 0 likes
  • 399 Views
  • 4 replies
  • 0 likes

Wrong album included from another artist

In the artist profile of the metalcore band Issues, there are other albums included that do not belong to them. The other albums are from a rapper who is apparently named issues but I was unable to find such a rapper on the internet. The other albums...

  • Newbie
  • In the artist profile of the metalcore band Issues, there are other albums included that do not belong to them. The other albums are from a rapper who is apparently named issues but I was unable to f...
  • Peter__
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Solved!! Ios 7 volume crash

Whenever I try to turn the volume up or down the app crashes.

  • Casual Listener
  • Whenever I try to turn the volume up or down the app crashes.
  • Peter__
  • Community Legend
  • 3045 Views
  • 18 replies
  • 2 likes
  • 3045 Views
  • 18 replies
  • 2 likes

people list

Ever since I signed up for spotify I have not had a Peoples List. Its just blank. I thought it may be because my premium subscription had not kicked in yet but thats not the case. Can someone please help me? Im thinking about canceling my subscriptio...

  • Newbie
  • Ever since I signed up for spotify I have not had a Peoples List. Its just blank. I thought it may be because my premium subscription had not kicked in yet but thats not the case. Can someone please ...
  • xkm
  • Casual Listener
  • 920 Views
  • 6 replies
  • 0 likes
  • 920 Views
  • 6 replies
  • 0 likes

new playlist button in folders missing

Using iOS 6 on an iphone 4. Spotify is synched with my computer & playlist folders but currently travelling so can't synch to desktop right now. Recently updated to the new spotify and the option to create a new playlist within an existing playlist f...

  • Newbie
  • Using iOS 6 on an iphone 4. Spotify is synched with my computer & playlist folders but currently travelling so can't synch to desktop right now. Recently updated to the new spotify and the option...
  • Peter__
  • Community Legend
  • 628 Views
  • 4 replies
  • 0 likes
  • 628 Views
  • 4 replies
  • 0 likes

Crash

IPhone 4SiOS 7Spotify version 0.9.1Jail broken: noMy spotify app crashes almost every time upon start up and will freeze periodically while listening to music.

  • Newbie
  • IPhone 4S iOS 7 Spotify version 0.9.1 Jail broken: no My spotify app crashes almost every time upon start up and will freeze periodically while listening to music.
  • meahtenoha
  • Spotify
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes