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New version 1.x is unusably slow (ios 7, iphone 5)

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New version 1.x is unusably slow (ios 7, iphone 5)

Music Fan

Update 4/24: New build 1.1.0.2549 seems to be available on the app store with an apology in the app description... I'm still testing it out but many users here report the problem is solved.

 

Update 4/20: User named Matt Suda (mod?) has posted in this thread to expect an app update this week. No official word.

 

Update 4/07-ish: Spotify support says they are aware of the problem and "looking into it."

 

 

Spotify just upgraded itself to the newest 1.0 version on my iPhone 5 (iOS 7.1). The update renders the app unusably slow. After using it for several hours I had to revert back to the Apple Music app. Things I noticed:

 

- After augmenting a playlist (deleting a track, for example), the app is unresponsive for ~5 second.

- Clicking "Share" from the new popup menu renders the app unresponsive for ~5 seconds, and then executes several actions all at once.

- The (REV, PLAY, FWD) controls from the lock screen are unresponsive after the first command. Tracks take about 5-10 seconds to switch, and if I keep pressing FWD, for example, the requests seem to be queued, executing over the next minute at random times.

- Scrolling becomes slow / unresponsive. I must wait 5-10 seconds for scrolling in any list to be re-enabled.

 

Usability-wise I am unimpressed with the new search / discovery feature. I found it difficult to view all albums by a particular artist. I have to search, then scroll down to Albums, and then click on Albums to view all of them. Maybe there were more albums listed in the previous version?

 

Anyone else having these issues? The app is basically unusable at this stage, so I'm using the built in Apple Music app. Tempted to unsubscribe until the issue is resolved.

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Re: Version 1.0.0.3251 is unusably slow (ios 7, iphone 5)

Rock Star 24
Rock Star 24
New update version 1.1 is now out!
MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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Solution!

Re: Version 1.0.0.3251 is unusably slow (ios 7, iphone 5)

Community Legend

You should now be able to update to v1.1 @Marieto2 from the App Store which brings some improvements.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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253 Replies

Re: Version 1.0.0.3251 is unusably slow (ios 7, iphone 5)

Music Fan

I have the same set up as you with the device, and everything. My client is butter smooth so you should try to: 

-First close the app. 

- Restart the device 

- Uninstall spotify then restart phone 

-At this point it's your phone's problem. 

- Back up your phone's data, and try a full restore of your iPhone on the computer with iTunes. 

- If this doesn't work you are going to have to contact Spotify Support directly. 

Re: Version 1.0.0.3251 is unusably slow (ios 7, iphone 5)

Regular
Same set up as you as well and I experienced the same problem with the lock screen, uninstalled spotify and re synced everything. Do you have local tracks mixed in a playlist with spotify tracks? I've found that that seems to be the issue causing the lock screen troubles for me at least

Re: Version 1.0.0.3251 is unusably slow (ios 7, iphone 5)

Music Fan
I have the same issue OP is describing since upgrading this morning. I am on an iPad 2. When I select a song in any playlist, turn my device off and then turn it on again to select another song the app is frozen for about 5 seconds after which it responds normally again. Just switching apps and switching back also causes this issue. it is very annoying to say the least.

Re: Version 1.0.0.3251 is unusably slow (ios 7, iphone 5)

Community Legend

If you're still experiencing problems after a recent update, resetting the device by holding Lock and Home for 10 seconds can often help.

Re: Version 1.0.0.3251 is unusably slow (ios 7, iphone 5)

Music Fan
i tried that to no avail. The freezing, however, does seem shorter but it is still no good. They better fix this ASAP.

Re: Version 1.0.0.3251 is unusably slow (ios 7, iphone 5)

Casual Listener

Having the same problem as the original poster.

Spotify is very sluggish. Tried an iPhone restart and it helped but only for a couple of hours, then it became sluggish again.

The app also crashed two times.

 

Using latest iOS and iPhone 4S

What lies beneath the surface, that dark and twisted grin?
A mind so full of evil, and soulless heart within.

Re: Version 1.0.0.3251 is unusably slow (ios 7, iphone 5)

Gig Goer

Same issue here.

 

Both in Iphone and Ipod. (ios7 and 6)

 

tried everything possible, fresh install,  hard reset and so on.

 

Lucky me, the app store reinstall to me first the old version and not directly the last one.

 

So I went back to 0.9.4.25

 

but I'm not paying 10€/month to use an old version.

 

Please fix it NOW.

 

 

Re: Version 1.0.0.3251 is unusably slow (ios 7, iphone 5)

Newbie

I've got local mixed with Spotify streamed tracks and also have this issue on an iPhone 5 with 7.1, FWIW.

Re: Version 1.0.0.3251 is unusably slow (ios 7, iphone 5)

Newbie

"- The (REV, PLAY, FWD) controls from the lock screen are unresponsive after the first command. Tracks take about 5-10 seconds to switch, and if I keep pressing FWD, for example, the requests seem to be queued, executing over the next minute at random times."

 

Yeah, this is rendering the app pretty much unusable on my end.  

 

iOS 7 (fully updated)

iPhone 5

*Restarted phone, no change.

*Did a soft reset, no change.  

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