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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

235825 Views

56 replies

13 likes

  • 235825 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158220 Views

507 replies

108 likes

  • 158220 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108148 Views

19 replies

38 likes

  • 108148 Views
  • 19 replies
  • 38 likes

Inbox - no names, just personal number

Since the big update, I am not able to see who sent me some music. I just see the personal number in front of the optional message but no name. So I have to get to my desktop to double check the sender's name. Is it just because my inbox is hudge an ...

Regular

Since the big update, I am not able to see who sent me some music. I just see the personal number in front of the optional message but no name. So I have to get to my desktop to double check the send...

Peter__

Community Legend

1333 Views

5 replies

5 likes

inbox
  • 1333 Views
  • 5 replies
  • 5 likes

Will spotify work on Ipod Nano Gen 6

I am thinking of upgrading from my mp3 player to an Ipod, and I really like the small size of the nano, however when I looked up if it works I get posts from 2012 saying it does not. Have they fixed this, or is gen 6 nano sol. If gen6 doesn't work I ...

Casual Listener

I am thinking of upgrading from my mp3 player to an Ipod, and I really like the small size of the nano, however when I looked up if it works I get posts from 2012 saying it does not. Have they fixed ...

Swanny

Community Legend

31574 Views

9 replies

0 likes

  • 31574 Views
  • 9 replies
  • 0 likes

Do local tracks take up disk space?

I have over 4,000 local songs synced to Spotify desktop, and now I am syncing them to my iPod. Will this take up my disk space on my ipod?

Casual Listener

I have over 4,000 local songs synced to Spotify desktop, and now I am syncing them to my iPod. Will this take up my disk space on my ipod? 

JohnManly

Gig Goer

2176 Views

1 replies

0 likes

  • 2176 Views
  • 1 replies
  • 0 likes

The new App is almost perfect!

The new Spotify App looks great and with the new function Your Music the App is almost perfect. Only there are a few thing missing in the app. 1. HOLD a song to pop-up the menu for adding a song to que. Now you have to touch the icon one the right of...

Newbie

The new Spotify App looks great and with the new function Your Music the App is almost perfect.  Only there are a few thing missing in the app.   1. HOLD a song to pop-up the menu ...

ajgray

Music Fan

2698 Views

10 replies

1 likes

  • 2698 Views
  • 10 replies
  • 1 likes

I can't pick a song to play

Hi I'm new to spotify, just downloaded on iPhone but can't pick an individual song to play, only git shuffle option

Newbie

Hi I'm new to spotify, just downloaded on iPhone but can't pick an individual song to play, only git shuffle option

Liam

Community Legend

538 Views

3 replies

0 likes

  • 538 Views
  • 3 replies
  • 0 likes

Can't see my playlist descriptions on my Ipod when offline

I have a 5th gen IPOD and am a Spotify Premium member. Ever since the new Spotify UI was launched a week or so ago, I have a problem. When I am offline, I can't see the desriptions of my playlists. The playlists/music are there on the IPOD, in fact S...

Newbie

I have a 5th gen IPOD and am a Spotify Premium member. Ever since the new Spotify UI was launched a week or so ago, I have a problem. When I am offline, I can't see the desriptions of my playlists. T...

576 Views

0 replies

0 likes

  • 576 Views
  • 0 replies
  • 0 likes

Using lock screen control causes app unresponsiveness

Version: 1.0.0.3251 Device: iPod Touch 5 There seems to be a correlation between using the lock screen player controls and the app becoming slow, unresponsive, and ultimately crashing.

Casual Listener

Version: 1.0.0.3251 Device: iPod Touch 5   There seems to be a correlation between using the lock screen player controls and the app becoming slow, unresponsive, and ultimately crashing.

352 Views

0 replies

0 likes

  • 352 Views
  • 0 replies
  • 0 likes

Grey on Black...Seriously???

The grey type on a black background is extremely difficult to read...impossible if there's any glare at all on the screen....and even in the best of circumstances the toolbars are hard to see How about giving us the option to choose a color scheme......

Regular

The grey type on a black background is extremely difficult to read...impossible if there's any glare at all on the screen....and even in the best of circumstances the toolbars are hard to see &nbsp...

600 Views

0 replies

4 likes

  • 600 Views
  • 0 replies
  • 4 likes

Need Separate Stream Quality Setting

There should be separate settings for playback quality on Wifi vs. Cellular.

Regular

There should be separate settings for playback quality on Wifi vs. Cellular.

Joe

Community Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Solved!! new update is terrible!

hi so i guess spotify updated itself.... so the app now freezes crashes and i cant use it as easily as the previous versions. i dont know if yall realized its a music app... why udpate the screen to be harder to use and more flashy looking?? anyways ...

Visitor

hi so i guess spotify updated itself.... so the app now freezes crashes and i cant use it as easily as the previous versions. i dont know if yall realized its a music app... why udpate the screen...

LaurelBurnett

Casual Listener

3829 Views

21 replies

11 likes

  • 3829 Views
  • 21 replies
  • 11 likes

Latest update app

While connected to USB, the app will play 1 song then it either stops or simply scans through the next songs never playing more than a few seconds. It is driving me nuts. About to cancel my subscription

Casual Listener

While connected to USB, the app will play 1 song then it either stops or simply scans through the next songs never playing more than a few seconds. It is driving me nuts. About to cancel my subscript...

245 Views

0 replies

0 likes

  • 245 Views
  • 0 replies
  • 0 likes

Question about local files.

Why have a bunch of random tracks suddenly appeared in my local files on ipad and iphone. I have not set either device up to sync yet the tracks have just appeared. 8 on my ipad and 3 on my iphone.

Newbie

Why have a bunch of random tracks suddenly appeared in my local files on ipad and iphone. I have not set either device up to sync yet the tracks have just appeared. 8 on my ipad and 3 on my iphone.&n...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Your Music: Albums sort order

Why don't we have the option to sort the albums by artist under the "Your Music" section? It is available on the desktop version and also on the newly updated Android version...come on! The whole point by having music saved by albums is to sort the a...

Music Fan

Why don't we have the option to sort the albums by artist under the "Your Music" section? It is available on the desktop version and also on the newly updated Android version...come on! The whole poi...

Pythagoras

Music Fan

2108 Views

5 replies

11 likes

  • 2108 Views
  • 5 replies
  • 11 likes

Sorting albums within "Your Music"

So, I finally got "your music" last night on my iPhone. I'm away from home and staying in a hotel at the moment, so can't see if I have it on the desktop.I got really excited as I want to use this feature to sort my favourite albums - I plan on hundr...

Music Fan

So, I finally got "your music" last night on my iPhone. I'm away from home and staying in a hotel at the moment, so can't see if I have it on the desktop. I got really excited as I want to use th...

antpugh

Casual Listener

1184 Views

4 replies

2 likes

  • 1184 Views
  • 4 replies
  • 2 likes

Delete the current song in a long playlist but can't find it (iOS)

I want to delete a song that I am currently listening out of a very looong playlist (on my iPhone). I can't find the song on the playlist where I could delete it. Ideally I could "jump" to the right location where the song is playing and just wipe to...

Casual Listener

I want to delete a song that I am currently listening out of a very looong playlist (on my iPhone). I can't find the song on the playlist where I could delete it. Ideally I could "jump" to the right ...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

'Your Music' needs available offline option, and USA localization.

I like the new look and feel of the app, Spotify did a really nice job with it. It's a bit buggy, but I know those bugs will get resolved in time. The biggest issue for me is that if Spotify wants us to use 'Your Music' instead of 'Starred,' that's f...

Music Fan

I like the new look and feel of the app, Spotify did a really nice job with it. It's a bit buggy, but I know those bugs will get resolved in time.   The biggest issue for me is that if Spoti...

jeremygoh

Community Legend

827 Views

4 replies

1 likes

  • 827 Views
  • 4 replies
  • 1 likes

Your Music list not syncing

I moved my entire starred list (26000+ songs) over to the new Your Music list on my Mac, but I'm only seeing about 100 songs showing up in the Your Music list on my iPhone. How do I get the list on the phone to completely sync?

Music Fan

I moved my entire starred list (26000+ songs) over to the new Your Music list on my Mac, but I'm only seeing about 100 songs showing up in the Your Music list on my iPhone. How do I get the list on t...

donovanmorein

Casual Listener

1097 Views

4 replies

1 likes

  • 1097 Views
  • 4 replies
  • 1 likes

Making my Music Library "Available Offline"

So I've gotten around the problem of transferring all my Starred songs into my new Music Library using a PC. It's okay for some but not for those without access to a PC. My new problem now is, how do I make the songs in my Music Library "Available Of...

Music Fan

So I've gotten around the problem of transferring all my Starred songs into my new Music Library using a PC. It's okay for some but not for those without access to a PC.   My new problem now...

Swanny

Community Legend

8280 Views

12 replies

16 likes

  • 8280 Views
  • 12 replies
  • 16 likes