Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
73890 Views
16 replies
37 likes

73890 Views
16 replies
37 likes

Solved!! Will I be charged after my seven day trial? Im a Sprint user

I downloaded spotify for my phone and i got an email saying i have a 7 day trial. I went to my account subscription and it says that after the 7 day trial my account will automatically become free. But underneath that it says that sprint users which ...

silverpedal
Casual Listener
I downloaded spotify for my phone and i got an email saying i have a 7 day trial. I went to my account subscription and it says that after the 7 day trial my account will automatically become free. B...
2014-05-08 11:21:20 PM
2014-06-25 9:01:22 PM
Joe
Community Legend
2537 Views
6 replies
0 likes

2537 Views
6 replies
0 likes

Lost my premium account

I have a free premium through my 4G vodaphone contract which I have been using without issue since Jan. however when I tried open the app today it asked to login, which has never happened before, usually it stays logged in. I logged in to find my acc...

deadsimple
Newbie
I have a free premium through my 4G vodaphone contract which I have been using without issue since Jan. however when I tried open the app today it asked to login, which has never happened before, usu...
2014-06-25 6:09:41 PM
2014-06-25 7:00:19 PM
Peter__
Community Legend
294 Views
1 replies
0 likes

294 Views
1 replies
0 likes

Impossible de synchroniser les playlists. Nouvelle tentative e cours...

est ce que quelqu'un peux me dire comment on fait pour synchroniser la musique sur un ipod .....merci je suis abonnée mais ça veut pas....

missmaniak
Newbie
est ce que quelqu'un peux me dire comment on fait pour synchroniser la musique sur un ipod .....merci je suis abonnée mais ça veut pas....
2014-06-25 1:23:30 AM
2014-06-25 1:31:00 AM
Joe
Community Legend
385 Views
1 replies
0 likes

385 Views
1 replies
0 likes

Solved!! Spotify Premium not working on iPhone 5?

I have recently taken advantage of the 3 for 1 month deal for Spotify Premium. It is working perfectly on the laptop, isn't updating on the iPhone. For some reason I started a trial of premium on my phone for 3 days (I think) now that it has finished...

jordansharman
Casual Listener
I have recently taken advantage of the 3 for 1 month deal for Spotify Premium. It is working perfectly on the laptop, isn't updating on the iPhone. For some reason I started a trial...
2014-06-24 10:49:20 PM
2014-06-24 11:17:59 PM
Joe
Community Legend
818 Views
7 replies
0 likes

818 Views
7 replies
0 likes

Solved!! could not load track in offline mode

Hi, I have spotify premium. But whenever im in offline mode and try to que my another song a message pops up saying "could not load track".Please fix this bug, this have been there forever. I have tried reinstalling, clearing cache, etc.... I have th...

Vegargrim
Casual Listener
Hi, I have spotify premium. But whenever im in offline mode and try to que my another song a message pops up saying "could not load track". Please fix this bug, this have been there forever. I hav...
2014-06-24 9:58:12 AM
2014-06-24 10:10:10 PM
Vegargrim
Casual Listener
1374 Views
2 replies
0 likes

1374 Views
2 replies
0 likes

Car display's "no song" using Spotify

Spotify worked in my car's stereo system for a while but now my car displays "no song". I was using 2 devices on my premium spotify account but recently learned that only one device can be used through a car's audio system. I removed one of the devic...

grkate
Newbie
Spotify worked in my car's stereo system for a while but now my car displays "no song". I was using 2 devices on my premium spotify account but recently learned that only one device can be used throu...
2014-06-21 11:03:37 PM
2014-06-24 9:06:00 PM
Peter__
Community Legend
12878 Views
1 replies
0 likes

12878 Views
1 replies
0 likes

Spotify always resumes music on internal speaker instead of dock connection??!>

So I have a 2014 Cadillac CTS-V wagon. It has a GM iPod adapter that supports my ipod classic perfect. The ipod touch 4th gen is connected to the GM ipod adapter via a 30 pin sync/charge cable. When I get back in the car and start it up, spotify cont...

daign
Regular
So I have a 2014 Cadillac CTS-V wagon. It has a GM iPod adapter that supports my ipod classic perfect. The ipod touch 4th gen is connected to the GM ipod adapter via a 30 pin sync/charge c...
2014-06-23 4:52:27 AM
2014-06-24 9:03:41 PM
Peter__
Community Legend
645 Views
1 replies
0 likes

645 Views
1 replies
0 likes

Solved!! playlists fail to sync to ipod touch after update

After update (last week? to 1.2.0.3344 all playlists and downloaded files refuse to sync. No issues with connectivity on iPod, can log into Spotify and browse, play music etc, but no playlists. Not especially impressed to have to seek support via for...

philchile
Newbie
After update (last week? to 1.2.0.3344 all playlists and downloaded files refuse to sync. No issues with connectivity on iPod, can log into Spotify and browse, play music etc, but no playlists....
2014-06-23 12:37:25 PM
2014-06-24 7:58:07 PM
jeremygoh
Community Legend
986 Views
2 replies
0 likes

986 Views
2 replies
0 likes

Solved!! Saved Albums suddenly including songs from my Starred playlist

Hey all, I'm running into a slightly annoying issue with the Save Album feature on my T-Mobile iPhone 5s. I was in love with the feature originally, and saved a lot of albums I know I love for easy, future access. I also use the Starred playlist to k...

user-removed
Visitor
Hey all, I'm running into a slightly annoying issue with the Save Album feature on my T-Mobile iPhone 5s. I was in love with the feature originally, and saved a lot of albums I ...
2014-06-23 5:25:33 PM
2014-06-24 7:57:19 PM
jeremygoh
Community Legend
728 Views
6 replies
0 likes

728 Views
6 replies
0 likes

Solved!! Cellular Data is Turned Off for Spotify... Yes, for the 473rd time, I am aware!

This is incredibly annoying. EVERY SINGLE time I go into Spotify this comes up. I refuse to turn on 3G use on my iPhone as I do not trust it to only use Offline Music (when offline) and to not drain any 3G whatsoever. Is there anyway to remove the pa...

R55Clubman
Regular
This is incredibly annoying. EVERY SINGLE time I go into Spotify this comes up. I refuse to turn on 3G use on my iPhone as I do not trust it to only use Offline Music (when off...
2014-05-24 11:00:09 PM
2014-06-24 6:38:38 PM
pestefm
Newbie
1591 Views
2 replies
1 likes

1591 Views
2 replies
1 likes

Will Spotify remember my offline playlists on my new iPhone

Can anyone help? I need to erase my iphone and start frmo scratch to get rid of some bugs, I have backed up photos etc, however I have lots of playlists and artists Offline on my Spotify app. Once I've set my phone up as new, installed the spotify ap...

garethjohnevans
Casual Listener
Can anyone help? I need to erase my iphone and start frmo scratch to get rid of some bugs, I have backed up photos etc, however I have lots of playlists and artists Offline on my Spotify a...
2014-06-24 1:34:50 AM
2014-06-24 5:10:55 PM
user-removed
Not applicable
693 Views
2 replies
0 likes

693 Views
2 replies
0 likes

Difference between starred and 'saved' songs

So I've only been using Spotify for a little while and it's generally been fairly decent, but one thing I'm trying to getmy head around is 'starring' and 'favourite/saving' different songs. From my perspective I'm not interested in playlists. I just ...

SR_Penny
Music Fan
So I've only been using Spotify for a little while and it's generally been fairly decent, but one thing I'm trying to getmy head around is 'starring' and 'favourite/saving' different songs. ...
2014-06-24 9:20:20 AM
2014-06-24 4:58:59 PM
user-removed
Not applicable
6038 Views
2 replies
3 likes

6038 Views
2 replies
3 likes

iPod 2nd generation support

Being a Spotify premium customer I would expect that I could be able to access the application from all the devices that have access to Play Store and Apple. Unfortunately the iPod can't suppost iOS's above 5.0 because the hardware is too old. Boo-fr...

tray4204
Newbie
Being a Spotify premium customer I would expect that I could be able to access the application from all the devices that have access to Play Store and Apple. Unfortunately the iPod can't suppost iOS'...
2014-06-21 10:59:16 PM
2014-06-24 3:25:15 PM
jeremygoh
Community Legend
434 Views
2 replies
0 likes

434 Views
2 replies
0 likes

Solved!! Offline mode data usage

HelloThe songs on the list marked as offline does not download. The arrow in the left moves, but nothing happens. The only song that I get with the green arrow are the ones that I play, the rest doesn't download. I have enough space in my IPad 3, lat...

Nicolask
Newbie
Hello The songs on the list marked as offline does not download. The arrow in the left moves, but nothing happens. The only song that I get with the green arrow are the ones that I play, the rest do...
2014-06-20 8:04:20 PM
2014-06-24 11:27:06 AM
Simsada
Casual Listener
520 Views
2 replies
0 likes

520 Views
2 replies
0 likes

Solved!! Your music: feature unavailible on iPad

I have updated to the latest version on both iPhone, iPad and PC, but the "your music" feature is not availible on iPad, although it is on iPhone and PC.It looks just like it did before the update. A friend of mine has this feature on his iPad. I've ...

atrones
Casual Listener
I have updated to the latest version on both iPhone, iPad and PC, but the "your music" feature is not availible on iPad, although it is on iPhone and PC. It looks just like it did before the update....
2014-05-06 6:34:52 PM
2014-06-24 5:35:20 AM
cmonster
Roadie
861 Views
5 replies
1 likes

861 Views
5 replies
1 likes

Solved!! using Spotify on iPhone 5

On my iPad and Macbook, I can pull up any song and listen to it. But on my iPhone, I can't play specific songs. Why is it different?

steveruem
Casual Listener
On my iPad and Macbook, I can pull up any song and listen to it. But on my iPhone, I can't play specific songs. Why is it different?
2014-06-23 10:59:30 PM
2014-06-23 11:58:16 PM
blake
Community Legend
732 Views
4 replies
0 likes

732 Views
4 replies
0 likes

Solved!! Saved Album track order

Hi! After the introduction of the "My Music" functionality, I started deleting playlist of complete albums and saved those albums instead. However, I have found that while saving at least one particular album, the track order of that album is wrong! ...

sancho
Casual Listener
Hi! After the introduction of the "My Music" functionality, I started deleting playlist of complete albums and saved those albums instead. However, I have found that while saving at least ...
2014-06-23 9:33:20 PM
2014-06-23 9:38:09 PM
sancho
Casual Listener
459 Views
1 replies
0 likes

459 Views
1 replies
0 likes

Solved!! Two users sharing one account & better help support

My daughter and i have a shared account, but when she wants to listen she "kicks" me off and I can't listen. What do I do?

user-removed
Visitor
My daughter and i have a shared account, but when she wants to listen she "kicks" me off and I can't listen. What do I do?
2014-06-23 8:59:53 PM
2014-06-23 9:12:49 PM
user-removed
Not applicable
977 Views
2 replies
0 likes

977 Views
2 replies
0 likes

Internet Usage

Hi all,I'm fairly new to Spotify, and I need a few things clarified because apparently Spotify doesn't have a customer service number I can reach. I have Spotify premium and have downloaded the majority of my songs onto my iPhone 5 (I think), but I s...

pmullen47
Newbie
Hi all, I'm fairly new to Spotify, and I need a few things clarified because apparently Spotify doesn't have a customer service number I can reach. I have Spotify premium and have downloaded t...
2014-06-23 8:21:46 PM
2014-06-23 8:47:23 PM
Liam
Community Legend
632 Views
1 replies
0 likes

632 Views
1 replies
0 likes

Offline playlist won't sync to iphone, but works on ipad..

Hi I have an iphone 4's iOS version 7.11 My spotify playlist won't sync to my iphone. I have tried to delete and reinstall the app Make a hard reset on my phone But still Got the problem I have checked our ipad and here i works fine.UPDATE !!!Problem...

Simsada
Casual Listener
Hi I have an iphone 4's iOS version 7.11 My spotify playlist won't sync to my iphone. I have tried to delete and reinstall the app Make a hard reset on my phone But still Got the problem I have check...
2014-06-23 10:14:52 AM
2014-06-23 7:29:00 PM
Simsada
Casual Listener
1588 Views
3 replies
0 likes

1588 Views
3 replies
0 likes

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