Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 21752 Views
  • 13 replies
  • 30 likes
  • 21752 Views
  • 13 replies
  • 30 likes

iOS offline tracks favoured?

Hi all,Can't find a definitive answer to this one, so here goes...New to spotify premium and have downloaded a few playlists and made them available offline. All good.If I am out and about with only 3G coverage and play a playlist that has been downl...

  • Newbie
  • Hi all, Can't find a definitive answer to this one, so here goes... New to spotify premium and have downloaded a few playlists and made them available offline. All good. If I am out and abou...
  • LtMunst
  • Regular
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Solved!! Chronic Can't Login... message freezes even after reset and reinstall

Sent this to spotify help but thought I would throw this out here: I have enjoyed spotify trouble free for some time. I have an iPhone 5 and iPad 4 and have not upgraded to iOS7, still have iOS6. Without having to explain the reason, it it necessary ...

  • Music Fan
  • Sent this to spotify help but thought I would throw this out here:   I have enjoyed spotify trouble free for some time. I have an iPhone 5 and iPad 4 and have not upgraded to iOS7, still hav...
  • Jakeintexas
  • Newbie
  • 574 Views
  • 2 replies
  • 0 likes
  • 574 Views
  • 2 replies
  • 0 likes

Latest update sucks

Completely distraught that I was forced into a new update that is absolutely horrid. Ridiculously slow, constantly freezing, incapable of operating smoothly from the lock screen, the least user friendly interface to date and full of loads of complete...

  • Music Fan
  • Completely distraught that I was forced into a new update that is absolutely horrid. Ridiculously slow, constantly freezing, incapable of operating smoothly from the lock screen, the least user frien...
  • jag007442
  • Newbie
  • 756 Views
  • 2 replies
  • 7 likes
  • 756 Views
  • 2 replies
  • 7 likes

Solved!! iOS battery drain

Hi guys, I'm having issue on my iPhone 5s since the latest Spotify client update, the battery seems to be running down like crazy while listening to playlist (which is offline - enabled). In 40 minutes I can easily go though 25% of battery. Any ideas...

  • Visitor
  • Hi guys,   I'm having issue on my iPhone 5s since the latest Spotify client update, the battery seems to be running down like crazy while listening to playlist (which is offline - enabled). ...
  • user-removed
  • Not applicable
  • 865 Views
  • 3 replies
  • 1 likes
  • 865 Views
  • 3 replies
  • 1 likes

Spotify Basics for the IOS app

These things need to be fixed/added in the IOS app: Takes way too long to boot up recently. No album year or number of songs or timing info on album info page. You hear a song in a playlist or radio, and you click on "Go to album" and you would like ...

  • Roadie
  • These things need to be fixed/added in the IOS app:   Takes way too long to boot up recently.    No album year or number of songs or timing info on album info page. You hear a ...
  • 267 Views
  • 0 replies
  • 1 likes
  • 267 Views
  • 0 replies
  • 1 likes

Mobile sync spotify desktop without wifi

I have my iPhone with my premium membership. I own an MP3 that isn't on Spotify so I dragged the song into Spotify on my desktop. I can see the track on my iPhone now but it is telling me to sync the two by joining the same Wireless network and choos...

  • Music Fan
  • I have my iPhone with my premium membership. I own an MP3 that isn't on Spotify so I dragged the song into Spotify on my desktop. I can see the track on my iPhone now but it is telling me to sync the...
  • compujosh
  • Newbie
  • 9059 Views
  • 13 replies
  • 4 likes
  • 9059 Views
  • 13 replies
  • 4 likes

Star vs Save and other general frustrations

As many other posters have already mentioned -- the latest update is a train wreck. The app was horribly slow playing anything which was typically done from my star tracks of which I had over 800. It seemed to me with the new update the push was to g...

  • Casual Listener
  • As many other posters have already mentioned -- the latest update is a train wreck.   The app was horribly slow playing anything which was typically done from my star tracks of which I had o...
  • HarryV
  • Casual Listener
  • 440 Views
  • 1 replies
  • 1 likes
  • 440 Views
  • 1 replies
  • 1 likes

Syncing wrong songs

Anybody who has an idea why spotify syncs wrong? If i have an local song synced, that song replace the song from the album. If i listen to MAster Of Puppets from the album spotify plays an liveversion of that song...

  • Casual Listener
  • Anybody who has an idea why spotify syncs wrong? If i have an local song synced, that song replace the song from the album. If i listen to MAster Of Puppets from the album spotify plays an liveversio...
  • steffemos
  • Casual Listener
  • 628 Views
  • 1 replies
  • 0 likes
  • 628 Views
  • 1 replies
  • 0 likes

Solved!! iphone 5 not recognized

Hi all, Been experiencing the above as my ip5 is not appearing on the "Devices" tab. I've tried EVERYTHING including changing my router settings (enabling uPnP, etc.) but nothing works! Funny thing is tho I remember clearly my ip5 has been recognized...

  • Casual Listener
  • Hi all,   Been experiencing the above as my ip5 is not appearing on the "Devices" tab. I've tried EVERYTHING including changing my router settings (enabling uPnP, etc.) but nothing work...
  • CheapTrick1977
  • Regular
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes

Your music: albums all jumbled up!

I have saved a number of albums so that I can browse them via the new Your Music section. However I now notice lots of these saved albums are all jumbled up - so gas arranged alphabetically I think, therefore rendering the Your Music section complete...

  • Music Fan
  • I have saved a number of albums so that I can browse them via the new Your Music section. However I now notice lots of these saved albums are all jumbled up - so gas arranged alphabetically I think, ...
  • CheapTrick1977
  • Regular
  • 655 Views
  • 4 replies
  • 1 likes
  • 655 Views
  • 4 replies
  • 1 likes

Don't bother contacting Spotify customer Service. What a joke.

I sent Customer Service a message about the new app. I got a canned response back asking me to delete the app and reinstall. They didn't even bother having a real person read my problem because in my original message I stated I already did this. What...

  • Gig Goer
  • I sent Customer Service a message about the new app. I got a canned response back asking me to delete the app and reinstall.  They didn't even bother having a real person read my problem beca...
  • CheapTrick1977
  • Regular
  • 1134 Views
  • 4 replies
  • 0 likes
  • 1134 Views
  • 4 replies
  • 0 likes

Album view in Your Music

It would be great if the ios version has a sorting option to arrange the albums in alphabetical order sorted by artist. The current list makes it hard to navigate. I use the album view a lot because only this view shows me which albums are locally sa...

  • Music Fan
  • It would be great if the ios version has a sorting option to arrange the albums in alphabetical order sorted by artist. The current list makes it hard to navigate. I use the album view a lot because ...
  • 287 Views
  • 0 replies
  • 1 likes
  • 287 Views
  • 0 replies
  • 1 likes

Why is there a search error

One night I was searching stuff and it said there was an error. It has been four days after it happened and it still says there is a search error. It also dosent load songs on my playlist or on other playlists. I tried deleting the app and reinstalli...

  • Regular
  • One night I was searching stuff and it said there was an error. It has been four days after it happened and it still says there is a search error. It also dosent load songs on my playlist or on other...
  • Lancer
  • Regular
  • 1447 Views
  • 2 replies
  • 0 likes
  • 1447 Views
  • 2 replies
  • 0 likes

Alphabetize Spotify Friends

I use Spotify quite a bit, and much of that use is sharing with individuals whom I know would like to hear more music. I can't figure out for the life of me why they aren't alphabetized in the system...? Even when I touch the letter on the left, it s...

  • Casual Listener
  • I use Spotify quite a bit, and much of that use is sharing with individuals whom I know would like to hear more music.  I can't figure out for the life of me why they aren't alphabetized in the ...
  • kbrooksc
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

IOS Newest Version - Annoying Changes to Playback in Newest Version 1.0.0.3251

I love the new look and feel, however, there are a few changes I think Spotify should bring BACK in the newest iOS version: 1. When you maximize the current song being played to full screen -- They have made it more difficult to perform actions while...

  • Casual Listener
  • I love the new look and feel, however, there are a few changes I think Spotify should bring BACK in the newest iOS version:   1.  When you maximize the current song being played to full...
  • ashaw953
  • Regular
  • 1431 Views
  • 5 replies
  • 2 likes
  • 1431 Views
  • 5 replies
  • 2 likes

New IOs Changes - Not a fan

Hi Spotify, I recently upgraded my iOs Spotify app and I have to say I'm not a fan of the new menu choices. Before the update, with one tap of a finger I could select more from that artist, listen to the album, hit random, and (my favorite) Star a so...

  • Newbie
  • Hi Spotify,   I recently upgraded my iOs Spotify app and I have to say I'm not a fan of the new menu choices.  Before the update, with one tap of a finger I could select more from that ...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

iPhone App Crashes Accessing "Your Music"

Description When I open the Spotify app on my iPhone, I view the menu and select "Your Music" and Spotify crashes (as near as I can tell), and I have to select it again from the home screen. Even after clearing Safari cache/cookies, uninstalling, res...

  • Newbie
  • Description When I open the Spotify app on my iPhone, I view the menu and select "Your Music" and Spotify crashes (as near as I can tell), and I have to select it again from the home screen.  ...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Filter or search functionality in "Your Music" on iOS 7?

Hello everybody, I'm just trying to find out how to use the "Your Music" collection so it works best for me. With the old Spotify I just put all great songs I stumbled upon in my star list. Now I'd just "save" the songs within my "Your Music" collect...

  • Newbie
  • Hello everybody,   I'm just trying to find out how to use the "Your Music" collection so it works best for me. With the old Spotify I just put all great songs I stumbled upon in my star list...
  • 311 Views
  • 0 replies
  • 2 likes
  • 311 Views
  • 0 replies
  • 2 likes

Local Files can't sync, pending

my local files on my mac does not sync to my iphone 5 ios 7.1 running the "spotify music" app v 1.0.0 it's just say "pending" and nothing happens! can someone please help!? (they worked fine before i updated to "spotify music" and they are all .mp3 f...

  • Casual Listener
  • my local files on my mac does not sync to my iphone 5 ios 7.1 running the "spotify music" app v 1.0.0 it's just say "pending" and nothing happens! can someone please help!?   (they worke...
  • Rafael
  • Spotify Legend
  • 1691 Views
  • 1 replies
  • 0 likes
  • 1691 Views
  • 1 replies
  • 0 likes