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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30696 Views

40 replies

9 likes

  • 30696 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95421 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293851 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123757 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Solved!! Spotify App is not syncing playlist and not playing music 6.1.6

I have tried deleting and re downloading spotify app. I also deleted other apps and games to free space. nothing is working. Can anyone tell me what to do?

Casual Listener

I have tried deleting and re downloading spotify app. I also deleted other apps  and games to free space. nothing is working. Can anyone tell me what to do?

nwell321

Casual Listener

816 Views

2 replies

0 likes

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  • 2 replies
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App Crashing after clicking song

I have an iPhone 5, app version 1.4.1, premium account. Certain songs will play just fine(ie, songs on main welcome screen), but when I do a search, and click a song, the app just crashes! I have uninstalled the app, rebooted phone, installed the app...

Casual Listener

I have an iPhone 5,  app version 1.4.1, premium account. Certain songs will play just fine(ie, songs on main welcome screen), but when I do a search, and click a song, the app just crashes! ...

jeremygoh

Community Legend

4303 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Spotify Premium not working on iPhone 5?

Hi,I just signed up for spotify premium with a €10 spotify card. Spotify says "unlimited for 62 days" but on my phone I still have the same possibilities as a free user.. I can't shuffle more than 6 songs and I can't just click on a random song... Wh...

Regular

Hi, I just signed up for spotify premium with a €10 spotify card. Spotify says "unlimited for 62 days" but on my phone I still have the same possibilities as a free user.. I can't shuffle more tha...

jeremygoh

Community Legend

655 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

New Releases?

I have noticed for last 1.5 to 2 weeks the new releases under browse then new releases is showing nothing anymore. It just is completely blank, this is for mac app, ios for iphone and ipad app as well as webplayer. Is this happening for everyone? ive...

Newbie

I have noticed for last 1.5 to 2 weeks the new releases under browse then new releases is showing nothing anymore. It just is completely blank, this is for mac app, ios for iphone and ipad app as wel...

jeremygoh

Community Legend

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Solved!! Considering a switch to Spotify from Rhapsody...some questions

I have had Rhapsody (and before that, Napster) for years and I'm fairly happy with it, and with inertia and all I have a disincentive to switch and have to build new playlists. However, increasingly I'm finding Facebook friends are on Spotify and no ...

Regular

I have had Rhapsody (and before that, Napster) for years and I'm fairly happy with it, and with inertia and all I have a disincentive to switch and have to build new playlists.  However, increas...

jeremygoh

Community Legend

13745 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

How come the new alphabetizer only does some of the playlists?

It does about the first 50 and then you scroll down and they're not really alphabetized, and how come they are not alphabetized on the desktop.

Roadie

It does about the first 50 and then you scroll down and they're not really alphabetized, and how come they are not alphabetized on the desktop.

jeremygoh

Community Legend

1380 Views

7 replies

0 likes

alphabetized
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  • 7 replies
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Solved!! Can't queue songs! Iphone

Since the new update whenever i try to que a song on my iphone by pressing "Add to que" a popup shows and says:"Could not load tracks. This tracks are currently unavailable. please try again later."It happens on every track i try to que. Why? Regards

Casual Listener

Since the new update  whenever i try to que a song on my iphone by pressing "Add to que" a popup shows and says: "Could not load tracks. This tracks are currently unavailable. please try again ...

LLD

Casual Listener

6406 Views

14 replies

7 likes

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  • 14 replies
  • 7 likes

Album Shuffle play on iPhone

For 2 consecutive days I briefly listened to an album on shuffle play. The same 3 songs played first both days in a row. This album has 20 songs. If shuffle play is supposed to be random then how do same 3 songs play first?

Roadie

For 2 consecutive days I briefly listened to an album on shuffle play. The same 3 songs played first both days in a row. This album has 20 songs. If shuffle play is supposed to be random then how do ...

jeremygoh

Community Legend

738 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Discover tab

My discover tab has disappeared on my iPhone. Where has it gone?

Casual Listener

My discover tab has disappeared on my iPhone. Where has it gone?

HardHatMack

Regular

1231 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Spotify for iPod Touch crashes on stream

Hello everyone, I have an iPod Touch 4th Generation on iOS 6.1.6. Unless a song is downloaded, when I try to play it, the app immediately crashes. This issue started after the 1.4.0 update. I tried a hard reset and that didn't help, and I REALLY don'...

Roadie

Hello everyone,   I have an iPod Touch 4th Generation on iOS 6.1.6. Unless a song is downloaded, when I try to play it, the app immediately crashes. This issue started after the 1.4.0 update...

RJLupin2

Casual Listener

9720 Views

46 replies

0 likes

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  • 46 replies
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Spotify does not find iPhone 5S under devices.

Alright, so I have tried connecting my phone to my laptop so that I can sync, but nothing happened, I went through all of the troubleshooting and nothing has changed, my laptop still does not pick up my phone. Please help because this is very annoyin...

Newbie

Alright, so I have tried connecting my phone to my laptop so that I can sync, but nothing happened, I went through all of the troubleshooting and nothing has changed, my laptop still does not pick up...

jeremygoh

Community Legend

548 Views

2 replies

0 likes

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Need help with two things

I have an iPhone 4S running on iOS 6. The latest updated has mess with my spotify a lot. When I search a song and try and play it from the search menu, the app crashes. I have to go to the album to play the song. Am I the only one with this problem?S...

Casual Listener

I have an iPhone 4S running on iOS 6. The latest updated has mess with my spotify a lot. When I search a song and try and play it from the search menu, the app crashes. I have to go to the album t...

jeremygoh

Community Legend

591 Views

1 replies

0 likes

Broken discover crashes help iOS iPhone
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Spotify crashes when trying to play track tagged by Shazam

If I select a track in Shazam then select 'Listen on Spotify', Spotify opens OK and highlights the track I want. If I then select it to play Spotify crashes.This happens with a variety of tracks. I've tried deleting and reinstalling Spotify but I sti...

Newbie

If I select a track in Shazam then select 'Listen on Spotify', Spotify opens OK and highlights the track I want. If I then select it to play Spotify crashes.This happens with a variety of tracks. I'v...

jeremygoh

Community Legend

631 Views

2 replies

0 likes

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  • 2 replies
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Latest spotify update - can't add songs to playlist or even play in search (ipad Air)

Basically, since I updated Spotify, when I search I can only play or add one song from a search before it freezes.... I can move away from the search and search for other songs but I can't click on anything that comes up as a result of the search (as...

Casual Listener

Basically, since I updated Spotify, when I search I can only play or add one song from a search before it freezes.... I can move away from the search and search for other songs but I can't click on a...

jeremygoh

Community Legend

2522 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Normalize volume control?

Will volume normalization ever be an option for iphone? I use my iphone to play spotify at work and in the car. The volume difference is intolerable. My clients jump every time a new songs is played. I purchased spotify premium solely for mobile use....

Newbie

Will volume normalization ever be an option for iphone? I use my iphone to play spotify at work and in the car. The volume difference is intolerable. My clients jump every time a new songs is pl...

user-removed

Not applicable

2984 Views

3 replies

3 likes

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  • 3 replies
  • 3 likes

Solved!! having my new tracks on top of the list...

Hi, on my Iphone each time I add a new track on a playlist, this newest song is at the bottom of the playlist. Which means that I have to scroll thru the all playlist to get to the latest one. Do you know how can I sort them in the opposite way, plea...

Casual Listener

Hi, on my Iphone each time I add a new track on a playlist, this newest song is at the bottom of the playlist. Which means that I have to scroll thru the all playlist  to get to the latest ...

Joe

Community Legend

1123 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Need a date added feature on ios platforms

On browser i can goto a playlist i'm following and go straight to the latest tracks using 'date added' and click to most recent.you cannot do this on iphone or ipad. So if you follow a playlist of 4000 tracks you can imagine it would be quicker to ha...

Newbie

On browser i can goto a playlist i'm following and go straight to the latest tracks using 'date added' and click to most recent. you cannot do this on iphone or ipad. So if you follow a playlist o...

ShaKerZ67

Regular

1336 Views

11 replies

0 likes

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  • 0 likes

Sync playlists w/ ipod nano 6th gen

Hey! I have the nano 6th generation, and I was wondering if it was possible to download playlists on it? I assumed it would since it's a newer version. It starts downloading, gets up to .11gb and then quits. Then I look on it, and it only loaded 2 so...

Newbie

Hey! I have the nano 6th generation, and I was wondering if it was possible to download playlists on it? I assumed it would since it's a newer version. It starts downloading, gets up to .11gb and the...

Joe

Community Legend

3631 Views

1 replies

0 likes

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  • 0 likes

Solved!! Save specific occurence of dynamic playlist, such as #ThrowbackThursday

I really like last Thursday's occurence, so I clicked "follow" but I'm pretty sure by doing this I'm subscribing to an ever-updating playlist, not last Thursday's occurence. How do I save this one occurence? I know I can manually add each song to a p...

Newbie

I really like last Thursday's occurence, so I clicked "follow" but I'm pretty sure by doing this I'm subscribing to an ever-updating playlist, not last Thursday's occurence.  How do I save this ...

Joe

Community Legend

4831 Views

1 replies

0 likes

  • 4831 Views
  • 1 replies
  • 0 likes