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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397549 Views
  • 879 replies
  • 326 likes
  • 397549 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78588 Views
  • 124 replies
  • 32 likes
  • 78588 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17959 Views
  • 8 replies
  • 0 likes
  • 17959 Views
  • 8 replies
  • 0 likes

Solved!! My premium account is not activating

I just purchases 6 months of premium. I received a receipt, but when I log onto the app on my phone it won't allow me to listen. It suggests I purchase premium. But I already have it.

  • Casual Listener
  • I just purchases 6 months of premium. I received a receipt, but when I log onto the app on my phone it won't allow me to listen. It suggests I purchase premium. But I already have it.
  • Davidhunt
  • Casual Listener
  • 302 Views
  • 4 replies
  • 0 likes
  • 302 Views
  • 4 replies
  • 0 likes

Spotify free on iOS 4.2.1 ?

Hi. My daughter wants to use my 2gen itouch ios 4.2.1 as a spotify radion with bluetooth speekers, it worket fine in the 2 day test period but the older version of the player doesnt support the new free playing modus. will this be posible at all ? Sp...

  • Newbie
  • Hi. My daughter wants to use my 2gen itouch ios 4.2.1 as a spotify radion with bluetooth speekers, it worket fine in the 2 day test period but the older version of the player doesnt support the new...
  • Peter__
  • Community Legend
  • 1126 Views
  • 1 replies
  • 0 likes
  • 1126 Views
  • 1 replies
  • 0 likes

Shuffle Play for Premium Users

The change with the free offering now provides non premium users the option I've wanted for a while: Artist wide shuffle play. Is this coming for premium subs as well?Scenario: Search for Artist: pearl jamSelect Artist pageDesire; shuffle and play ra...

  • Newbie
  • The change with the free offering now provides non premium users the option I've wanted for a while: Artist wide shuffle play. Is this coming for premium subs as well? Scenario: Search fo...
  • Peter__
  • Community Legend
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Solved!! iPhone/iPad different functionality?

Using the free Spotify, is it me or is the functionality between the two devices different?I can't seem on my iPhone to be able to choose songs in my playlist and can only skip six songs in an hour (iPad you can skip as many as you like).

  • Casual Listener
  • Using the free Spotify, is it me or is the functionality between the two devices different? I can't seem on my iPhone to be able to choose songs in my playlist and can only skip six songs in an ho...
  • AndyTheAnimal
  • Casual Listener
  • 11249 Views
  • 2 replies
  • 0 likes
  • 11249 Views
  • 2 replies
  • 0 likes

Spotify Connect?

Hi I cant get spotify to play music, i ve downloaded again and connected controller to bridge, it plays radio stations and when i go to spotify and press already have an account it reads enter this code ???. I go to website and get lost? Can any one ...

  • Visitor
  • Hi I cant get spotify to play music, i ve downloaded again and connected controller to bridge, it plays radio stations and when i go to spotify and press already have an account it reads enter this c...
  • Peter__
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

unable to play track

so I clicked on the 'could this be what you're looking for' and didn't see any replies to this. hopefully i've not missed a thread on this. problem: songs, like Daft Punk, Touch It, technologic. -plays fine on pc (not offline mode, just streaming int...

  • Music Fan
  • so I clicked on the 'could this be what you're looking for' and didn't see any replies to this.  hopefully i've not missed a thread on this.   problem: songs, like Daft Punk, Touch It...
  • Valgalxoxo
  • Casual Listener
  • 2060 Views
  • 5 replies
  • 0 likes
  • 2060 Views
  • 5 replies
  • 0 likes

Spotify not activating

Hi my spotify premium isnt activating on my iphone 5 and iv paid for it andreamtuohy

  • Newbie
  • Hi my spotify premium isnt activating on my iphone 5 and iv paid for it andreamtuohy
  • Joe
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

iPhone app always shuffles as default

iPhone 4s iOS 5.1.1 Spotify app version 0.52.374.g2c5b1077 (catchy name) Every time a search for and play an album or create a playlist the default is to shuffle it. Everytime I have to go in and turn shuffle off. I've looked in the settings but can'...

  • Casual Listener
  • iPhone 4s iOS 5.1.1 Spotify app version 0.52.374.g2c5b1077 (catchy name)   Every time a search for and play an album or create a playlist the default is to shuffle it. Everytime I have t...
  • Joe
  • Community Legend
  • 6422 Views
  • 10 replies
  • 2 likes
  • 6422 Views
  • 10 replies
  • 2 likes

3 months for the price of 1, combined with NUS Extra discount?

Hello, Just wondering if you can cheekily combine the 3 for 1 offer for Premium with the 50% off discount for NUS? It works out cheaper for me for the first three months to not use the discount!?

  • Newbie
  • Hello,   Just wondering if you can cheekily combine the 3 for 1 offer for Premium with the 50% off discount for NUS? It works out cheaper for me for the first three months to not use the dis...
  • Peter__
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Premium isn't working on my iPhone

Hi, I just brought Spotify Premium and it works fine on my PC but on my iPhone it doesnt. I have logged in and out, tryed logging in with facebook, restarted my phone, uninstalled the app and the downloaded it again. I have payed money and I dont get...

  • Casual Listener
  • Hi,    I just brought Spotify Premium and it works fine on my PC but on my iPhone it doesnt. I have logged in and out, tryed logging in with facebook, restarted my phone, uninstalled th...
  • samgorse
  • Casual Listener
  • 460 Views
  • 2 replies
  • 0 likes
  • 460 Views
  • 2 replies
  • 0 likes

Solved!! help: spotify free doesn't work on iphone ?

Hi all, I have two accounts: one premium and one free. I have no problems to use spotify premium on my iphone, but since I received and email from spotify announcing that now is free using shuffle play, I would like to try my free account and it does...

  • Casual Listener
  • Hi all, I have two accounts: one premium and one free. I have no problems to use spotify premium on my iphone, but since I received and email from spotify announcing that now is free using shuffl...
  • Peter__
  • Community Legend
  • 2256 Views
  • 3 replies
  • 0 likes
  • 2256 Views
  • 3 replies
  • 0 likes

The Spotify app i gone

My app has dissekerad on my iPhone 5s and i cant install it again? When i find the app in AppStore it just says open not install?? Any ideas?

  • Newbie
  • My app has dissekerad on my iPhone 5s and i cant install it again? When i find the app in AppStore it just says open not install?? Any ideas?
  • Greg
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! A QUESTION.......

Hello! Okay, so, I have a problem I hope you can help me with. I have about 16,000 songs on my iPod that I used before I started using Spotify. Well, there are a few songs I would like to add to Spotify that are on my iPod....how do I do that? I only...

  • Roadie
  • Hello!  Okay, so, I have a problem I hope you can help me with.  I have about 16,000 songs on my iPod that I used before I started using Spotify.  Well, there are a few songs I would l...
  • Peter__
  • Community Legend
  • 181 Views
  • 3 replies
  • 0 likes
  • 181 Views
  • 3 replies
  • 0 likes

Can you listen for free?

Can you listen to Spotify on an ios device for free with an old account

  • Newbie
  • Can you listen to Spotify on an ios device for free with an old account
  • Peter__
  • Community Legend
  • 168 Views
  • 3 replies
  • 0 likes
  • 168 Views
  • 3 replies
  • 0 likes

Sync button does not appear on my ipad

I have spotify premium and the sync button used to appear, but no longer does. Its really annoying and i have deleted the app a couple times but no change.

  • Visitor
  • I have spotify premium and the sync button used to appear, but no longer does. Its really annoying and i have deleted the app a couple times but no change.
  • Joe
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

[Bug] Thai Language & Radio

Having some serious wiggy behavior since upgrading the iOS spotify app (was using an older version for 2nd gen ipad and then upgraded to new iPad mini retina). The app does very odd things when trying to make a radio station from any available artist...

  • Newbie
  • Having some serious wiggy behavior since upgrading the iOS spotify app (was using an older version for 2nd gen ipad and then upgraded to new iPad mini retina). The app does very odd things when tryin...
  • Adam
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Phone app not connecting to twitter

I cannot manage to share on my Titter account music played in my phone 5 App. I have no problems with the iPad though. Anyone has any idea? I have uninstalled the app a couple of times and also logged out from the account... HELP!

  • Newbie
  • I cannot manage to share on my Titter account music played in my phone 5 App. I have no problems with the iPad though. Anyone has any idea? I have uninstalled the app a couple of times and also logge...
  • izzarosly
  • Newbie
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Shuffle Play feature not available on iOS 4?

The shuffle play button is grayed out, is it not available on older app versions?I'm using iOS 4.2.1, iPod Touch 2nd gen, app version 0.4.24

  • Casual Listener
  • The shuffle play button is grayed out, is it not available on older app versions? I'm using iOS 4.2.1, iPod Touch 2nd gen, app version 0.4.24
  • Joe
  • Community Legend
  • 411 Views
  • 5 replies
  • 0 likes
  • 411 Views
  • 5 replies
  • 0 likes

Sound not working on iPhone 5s through Spotify App

The problem started on my iphone 4s with the new operating system. Spotify would work fine and then just cut off all the sudden even though the song is still playing. I thought the problem would resolve when I got the iphone 5s but has continued. Oth...

  • Newbie
  • The problem started on my iphone 4s with the new operating system.  Spotify would work fine and then just cut off all the sudden even though the song is still playing.  I thought the proble...
  • Josh
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! How to delete synced music

I was setting my iPhone to sync "Extreme", and it began to download something. Now my Spotify app suddenly is around 1GB of data. How do I get rid of the downloaded data? Thanks

  • Music Fan
  • I was setting my iPhone to sync "Extreme", and it began to download something. Now my Spotify app suddenly is around 1GB of data. How do I get rid of the downloaded data? Thanks
  • isteen
  • Music Fan
  • 806 Views
  • 2 replies
  • 0 likes
  • 806 Views
  • 2 replies
  • 0 likes