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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47563 Views
  • 15 replies
  • 36 likes
  • 47563 Views
  • 15 replies
  • 36 likes

Synching to Iphone

When i try to synch my songs to my iphone to make them play offline for traveling, they always start synching from 0 and it takes hours. How to i keep the songs available offline after i've synched them once already and just synch the new ones? I don...

  • Newbie
  • When i try to synch my songs to my iphone to make them play offline for traveling, they always start synching from 0 and it takes hours. How to i keep the songs available offline after i've synched t...
  • MichaelJerzak
  • Composer
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Syncing Local FIles to my iPhone

I have an iPhone 5s and am having difficulties syncing local files from my computer to it. I have Spotify Premium and everything but it just always gives me difficulties. I ended up just putting them on my actual music app but I want them to be on Sp...

  • Newbie
  • I have an iPhone 5s and am having difficulties syncing local files from my computer to it. I have Spotify Premium and everything but it just always gives me difficulties.   I ended up just p...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Different streaming quality for 3G and wifi

If I set the quality for streaming in the app. Is that the quality used for 3G and wifi?How do I set normal quality for 3G and high quality for wifi?

  • Casual Listener
  • If I set the quality for streaming in the app. Is that the quality used for 3G and wifi? How do I set normal quality for 3G and high quality for wifi?
  • damonsalter
  • Newbie
  • 559 Views
  • 3 replies
  • 0 likes
  • 559 Views
  • 3 replies
  • 0 likes

Solved!! Starred playlist

How do I completely empty the starred playlist without deleting each individual song?

  • Casual Listener
  • How do I completely empty the starred playlist without deleting each individual song?
  • glbanks
  • Casual Listener
  • 2964 Views
  • 10 replies
  • 0 likes
  • 2964 Views
  • 10 replies
  • 0 likes

Keep listening for free on iphone when i have premium

Hi, I have a premium spotify account and it works fine on my ipad but when im on my iphone it isint letting me play the tracks as its saying my premium trial is over.... i have an active premium account!!! I have tried to log in and out, and also re ...

  • Newbie
  • Hi, I have a premium spotify account and it works fine on my ipad but when im on my iphone it isint letting me play the tracks as its saying my premium trial is over.... i have an active premi...
  • Taylor
  • Community Legend
  • 511 Views
  • 1 replies
  • 1 likes
  • 511 Views
  • 1 replies
  • 1 likes

Battery drain on iphone 4s

By opening the spotify and scrolling my playlist my battery has dropped 8-10%. If I start listening to music it only lasts about an hour after my phone shuts down cos of rapid battery drain. This is so annoying! And how is this even possible!?!? C'mo...

  • Newbie
  • By opening the spotify and scrolling my playlist my battery has dropped 8-10%. If I start listening to music it only lasts about an hour after my phone shuts down cos of rapid battery drain. This is ...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

"Liked from Radio" is not adding new songs

When I look in my "Liked from Radio" playlist, it only shows the songs I added 2 or 3 days ago. It is not showing any songs I liked from my iPhone yesterday or today. Any suggestions?? This is my favorite feature by far, so it is really to me importa...

  • Casual Listener
  • When I look in my "Liked from Radio" playlist, it only shows the songs I added 2 or 3 days ago. It is not showing any songs I liked from my iPhone yesterday or today. Any suggestions??  This is ...
  • 5280wheels
  • Casual Listener
  • 4222 Views
  • 22 replies
  • 2 likes
  • 4222 Views
  • 22 replies
  • 2 likes

Trouble with Premium

How YOU doing? I'm just writing cuze of my unknowing trouble, yesterday i payed for the premium account by my computer. But the thing is that in my iphone i have the same account and im not premium there....... can somebody help me on this?, thank U

  • Casual Listener
  • How YOU doing?   I'm just writing cuze of my unknowing trouble, yesterday i payed for the premium account  by my computer. But the thing is that in my iphone i have the same account a...
  • Subjoust
  • Casual Listener
  • 366 Views
  • 2 replies
  • 0 likes
  • 366 Views
  • 2 replies
  • 0 likes

Can't sync.

I have an ipod shuffle. When I first plugged it in, it deleted the music that was on it. But, now, when I try to sync my playlist, it kicks out the connection to my shuffle. Am I missing something?

  • Newbie
  • I have an ipod shuffle. When I first plugged it in, it deleted the music that was on it. But, now, when I try to sync my playlist, it kicks out the connection to my shuffle. Am I missing something? ...
  • Peter__
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

iPod Shuffle: Windows Client crashes

Hello, I am using the latest iPod Shuffle with Spotify Premium. The Windows client wants to sync all of my local files to the iPod but I don't want that. He already started syncing them and there's no possibility to stop the process. I only want to s...

  • Regular
  • Hello,   I am using the latest iPod Shuffle with Spotify Premium. The Windows client wants to sync all of my local files to the iPod but I don't want that. He already started syncing them an...
  • Peter__
  • Community Legend
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Solved!! Album sort by Artist for iPhone App

Hi, Wondering why the sort by Artist filter in album section of the iphone app is not present as it is with the desktop version. If this was here I'd be delighted, last thing I need for this app to be perfect. See screenshot from desktop app below; T...

  • Visitor
  • Hi,   Wondering why the sort by Artist filter in album section of the iphone app is not present as it is with the desktop version. If this was here I'd be delighted, last thing I need for th...
  • user-removed
  • Not applicable
  • 1020 Views
  • 3 replies
  • 0 likes
  • 1020 Views
  • 3 replies
  • 0 likes

Ipad and iphone 5

Can't download tracks anymore - the tracks look like they are syncing but necer finish the download - should I do something specific?

  • Casual Listener
  • Can't download tracks anymore - the tracks look like they are syncing but necer finish the download - should I do something specific?
  • cunners
  • Casual Listener
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes

Solved!! Pioneer SMA A1 Issue Spotify Connect

Hey, So i have this problem with my Pioneer Speaker, it has the New Firmware, Lastest version at my iPhone, iPad. So for a little time, shows the Spotify Connect Icon, I just tapped and it's gone, I tried everything, Hard Reboot, Powercycle, everythi...

  • Regular
  • Hey, So i have this problem with my Pioneer Speaker, it has the New Firmware, Lastest version at my iPhone, iPad.    So for a little time, shows the Spotify Connect Icon, I just tapped ...
  • user-removed
  • Not applicable
  • 2627 Views
  • 8 replies
  • 0 likes
  • 2627 Views
  • 8 replies
  • 0 likes

Add to queue "could not load tracks"

It works fine on my Ipad and phone but when im offline on my ipod i can listen to all my music synced for offline but cant add any to my queue, so have to manually tap each song.

  • Newbie
  • It works fine on my Ipad and phone but when im offline on my ipod i can listen to all my music synced for offline but cant add any to my queue, so have to manually tap each song.
  • royco
  • Casual Listener
  • 1597 Views
  • 3 replies
  • 0 likes
  • 1597 Views
  • 3 replies
  • 0 likes

Solved!! App won't sync

Hey guys,Since a few days my spotify app on the iPhone 5 won't sync anymore. There just stands: synchronizing: 1 of 158, and it doesn't do anything. It's there for a few days and I can't synchronize any song. What do I have to do?

  • Casual Listener
  • Hey guys, Since a few days my spotify app on the iPhone 5 won't sync anymore. There just stands: synchronizing: 1 of 158, and it doesn't do anything. It's there for a few days and I can't synchroniz...
  • longpham91
  • Newbie
  • 9079 Views
  • 23 replies
  • 0 likes
  • Spotify iPhone 5 iOS app synchronize problem
  • 9079 Views
  • 23 replies
  • 0 likes

Equalizer for Spotify and multiple speaker output

For those looking for an equalizer now you can use Airfoil and play Spotify through this program. Another key benefit is that you can also play through multiple speakers in sync simultaneously for whole house music. For example I have an Airport conn...

  • Regular
  • For those looking for an equalizer now you can use Airfoil and play Spotify through this program.   Another key benefit is that you can also play through multiple speakers in sync simultaneo...
  • 1319 Views
  • 0 replies
  • 0 likes
  • Airplay
    Equalizer
    multiple speakers
  • 1319 Views
  • 0 replies
  • 0 likes

Can't make "available offline"

Hi you guys, I'm trying to make a playlist available offline on my iPhone, but can't seem to make it work. I can do it with all the other playlists, but not this one. It's a playlist that I follow, but even though I copy/paste the content to a new on...

  • Music Fan
  • Hi you guys, I'm trying to make a playlist available offline on my iPhone, but can't seem to make it work. I can do it with all the other playlists, but not this one. It's a playlist that I follow,...
  • 468 Views
  • 0 replies
  • 0 likes
  • 468 Views
  • 0 replies
  • 0 likes