Trouble syncing onto iphone

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Trouble syncing onto iphone

brave
Regular

I have an iphone4s and I have been trying to sync a playlist for offline listening with my premium account because I'm going to be driving for five hours and don't want to waste cellular data and won't be connected to wifi.  I have over 1GB of free space on my phone.  I went to my playlist and switched the switch so that it is "avaliable offline."  Grey little circles with arrows appear but they don't turn green and it's been like this for about 30 minutes. When I press edit it only gives me the option of deleting songs off my playlist not the option off clicking the circled arrows!  Please help!!

11 Replies

Re: Trouble syncing onto iphone

Jamie
Spotify Legend

Hi there,

 

Welcome to the Community!

 

I'll be more than happy to help get things syncing as they should be.

 

First up, could I double check whether you're trying to sync local files, tracks from our catalogue, or a mixture of the two?

 

 

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Re: Trouble syncing onto iphone

brave
Regular

Trying to sync track from the catalogue that I have saved in a playlist

Re: Trouble syncing onto iphone

Jamie
Spotify Legend

Thanks. Have you ever had trouble syncing previously?

 

Could you create a new playlist with a couple of tracks and try syncing it over 3G for us? This will help us to determine whether the issue is connection related.

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Re: Trouble syncing onto iphone

brave
Regular

I've never synced anything before so I think that might be part of the problem, I'm not sure if I'm doing it right

Re: Trouble syncing onto iphone

Jamie
Spotify Legend

No worries! Could you give these steps a try (just click the tab for iPhone) and let us know if it makes any difference?

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For Twitter support, find us at @SpotifyCares.

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Re: Trouble syncing onto iphone

brave
Regular

That is what I've been doing and not a single arrow has changed to green and its been over half an hour

Re: Trouble syncing onto iphone

Jamie
Spotify Legend

Thanks for confirming. Did you try syncing a couple of tracks over 3G?

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For Twitter support, find us at @SpotifyCares.

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Re: Trouble syncing onto iphone

brave
Regular

Yes and it is the same issue with the arrow not turning green

Re: Trouble syncing onto iphone

Jamie
Spotify Legend

Thanks. Next up, please reinstall Spotify and give syncing another try. Any change?

--------------------------------------------------------------

For Twitter support, find us at @SpotifyCares.

Follow me on Spotify.
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