Syncing and offline issue

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Syncing and offline issue

toriab
Newbie

Hi, 

 

My iphone will not sync or d/l any tracks so they're available offline. Now all the tracks that were previsouly available offline no longer are either. I have over 2gb of space on my phone. 

 

Thanks 

3 Replies

Re: Syncing and offline issue

Jason
Spotify Legend

Hey there!

 

Welcome aboard the community 🙂

 

That's not good to hear. Just to check, how many available devices show over here? If there's 3 this might be where your trouble lies. Try unsyncing one, does that help? Let us know hwo that chekc goes.

Re: Syncing and offline issue

Aliceophelia
Casual Listener
I don't appear to have any option to make available offline
image.jpg

Re: Syncing and offline issue

jeremygoh
Community Legend
@Aliceophelia

Can you click here and login to your Spotify Account and check whether its on premium?
http://www.spotify.com/account

If it's on premium, can you go to this link:
https://www.spotify.com/account/offline-devices/?_ga=1.90326418.960391241.1404140606

and click on Remove All Devices and try to log-out and login to your iPad app again?
(Logging out: Spotify Settings > Logout)
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