My premium account won't register on the app

[taylorbits]

HELP! I have a premium account but it still won't register on the app. Has anyone else had this issue? What do I do? Thanks in advance! 

[user-removed]

Hi @taylorbits , Welcome to the spotify community!

This is what you need to do to solve your problem:

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. It'll then take you through a survey to point you in the right direction: