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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48142 Views
  • 15 replies
  • 36 likes
  • 48142 Views
  • 15 replies
  • 36 likes

Spotify and Carplay

Hello! I come in bearing a simple suggestion to improve the experience as carplay as well as ask a question. First, the suggestion: would you please consider adding an A-Z button between the scroll arrows to help us pinpoint an artist or song? Right ...

  • Casual Listener
  • Hello!   I come in bearing a simple suggestion to improve the experience as carplay as well as ask a question.   First, the suggestion: would you please consider adding an A-Z button be...
  • 560 Views
  • 0 replies
  • 3 likes
  • 560 Views
  • 0 replies
  • 3 likes

More KPOP!

me and my girlfriend were listening the corean girlgroup, twice, and we just found the japanese version of cheer up. where is the corean version???? and we want crazy by 4minute and also hello venus :(((

  • Newbie
  • me and my girlfriend were listening the corean girlgroup, twice, and we just found the japanese version of cheer up. where is the corean version???? and we want crazy by 4minute and also hello venus ...
  • Titox
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Waiting for wifi

I have Premium via vodafone subscription. They cancelled it in error and then reinstated it to Premium as before the next day. However, all existing tracks are just pending with "waiting for wifi" showing even when wifi is present. It lets me downloa...

  • Newbie
  • I have Premium via vodafone subscription. They cancelled it in error and then reinstated it to Premium as before the next day. However, all existing tracks are just pending with "waiting for wifi" sh...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Spotify Premium Not Working

I just bought 3 months (30$) of Spotify premium but I can only choose the song I want not shuffle or skip

  • Newbie
  • I just bought 3 months (30$) of Spotify premium but I can only choose the song I want not shuffle or skip
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Superuser Contribution music stops with phone call, even when playing from other device

i have an old iphone 5 that i play spotify from at my shop. it's on wifi only, do not disturb and signed out of all the icloud things. i get a phone call to my cell number connected to my iphone 7 and it stops spotify and won't resume or even show th...

  • Regular
  • i have an old iphone 5 that i play spotify from at my shop. it's on wifi only, do not disturb and signed out of all the icloud things. i get a phone call to my cell number connected to my iphone 7 an...
  • mfivey
  • Regular
  • 4264 Views
  • 6 replies
  • 1 likes
  • 4264 Views
  • 6 replies
  • 1 likes

Scrobbling with Chromecast audio

I cant scrobble the songs I hear on Spotify using Chromecast audio. On Spotify devices menu Im not able to change any feature. I guess more people is having the same problem, and it really sucks.

  • Newbie
  • I cant scrobble the songs I hear on Spotify using Chromecast audio. On Spotify devices menu Im not able to change any feature. I guess more people is having the same problem, and it really sucks.&nbs...
  • 240 Views
  • 0 replies
  • 1 likes
  • 240 Views
  • 0 replies
  • 1 likes

Carplay library order

In every single Spotify app - Mac, Windows, iOS, Android - the Albums section of your library is sorted alphabetically first by artist, then by album name. This is logical and makes sense. The Spotify Carplay interface inexplicably dispenses with thi...

  • Regular
  • In every single Spotify app - Mac, Windows, iOS, Android - the Albums section of your library is sorted alphabetically first by artist, then by album name. This is logical and makes sense. The Spotif...
  • dorthebrandt
  • Casual Listener
  • 1212 Views
  • 3 replies
  • 12 likes
  • 1212 Views
  • 3 replies
  • 12 likes

spotify and ipod nano etc.

Hi Everyone I went trough a lot of the posts regarding my issue, but haven't found an answer so far. It's about sync my spotify playlist with my ipod. I know that it's not possible anymore.. I fugred that out What i haven't figured out though, is it ...

  • Newbie
  • Hi Everyone   I went trough a lot of the posts regarding my issue, but haven't found an answer so far.   It's about sync my spotify playlist with my ipod.   I know that it's not ...
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Podcasts not available on iPad?

I love the fact that I can access podcasts, but am disappointed that I can't get them on my iPad, where they would be more convenient for me to use. My IOS: 9.3.5. Is there any way of changing this? Thanks.

  • Regular
  • I love the fact that I can access podcasts, but am disappointed that I can't get them on my iPad, where they would be more convenient for me to use.    My IOS: 9.3.5.    Is th...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Spotify Premium not working

I upgraded to Spotify premium several days ago and it displays premium on my account on the settings screen too.However I still have a track skip limit and it wont let me que songs up either! I've deleted the app reinstalled it, relogged in and still...

  • Newbie
  • I upgraded to Spotify premium several days ago and it displays premium on my account on the settings screen too. However I still have a track skip limit and it wont let me que songs up either! I'v...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Songs not on playlist keep playing after playlist is finished

When i play an offline playlist even after all the songs have played it keeps playing songs I havent placed on the playlist. Sometimes thats fine but it uses songs that arent saved so it uses data. It also plays songs i dont like or even know. I just...

  • Regular
  • When i play an offline playlist even after all the songs have played it keeps playing songs I havent placed on the playlist. Sometimes thats fine but it uses songs that arent saved so it uses data. I...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

No more Biography/Bio Section in iOS

Anyone else noticed that the Bio section no longer appears in the latest update? (It used to show up under the artist's discography.) Don't know why it would be removed. Would be really great to get this feature back!

  • Regular
  • Anyone else noticed that the Bio section no longer appears in the latest update? (It used to show up under the artist's discography.) Don't know why it would be removed. Would be really great to get ...
  • 198 Views
  • 0 replies
  • 1 likes
  • 198 Views
  • 0 replies
  • 1 likes

Playlist radio starts before the playlist is done

I've noticed this happening a few times recently: I'll start a playlist in shuffle mode then realise after a song or two that Spotify is playing the playlist radio, not the playlist itself. And this cannot be because the playlist has all been played ...

  • Newbie
  • I've noticed this happening a few times recently: I'll start a playlist in shuffle mode then realise after a song or two that Spotify is playing the playlist radio, not the playlist itself. And this ...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Songs and playlists added years ago have replaced my new songs after install on new iphone

I have just installed Spotify on my new iphone and all of my new songs and playlist have gone and been replaced by playlists that I have made 2-3 years ago. I tried installing spotify (and re-installing - following the instructions here on spotify) o...

  • Newbie
  • I have just installed Spotify on my new iphone and all of my new songs and playlist have gone and been replaced by playlists that I have made 2-3 years ago. I tried installing spotify (and re-install...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Spotify family doesn't work on different devices

I have a Spotify premium family account. I use a Bose soundbar to play Spotify on three devices. My daughter has accepted my invitation for Spotify on her email address. But when my daughter plays her music, i am unable to listen to different music t...

  • Casual Listener
  • I have a Spotify premium family account. I use a Bose soundbar to play Spotify on three devices. My daughter has accepted my invitation for Spotify on her email address. But when my daughter plays he...
  • katyharg
  • Casual Listener
  • 363 Views
  • 3 replies
  • 0 likes
  • 363 Views
  • 3 replies
  • 0 likes

Superuser Contribution iPhone Spotify holds onto downloaded songs even after you deselect them from offline state.

Hey,I recently removed half to 70% of my offline songs on Spotify to reduce space used by Spotify however it only removed 200-400MB of usage. This makes little to no sense, as an iOS developer myself I would check how you handle selecting file sizes ...

  • Casual Listener
  • Hey, I recently removed half to 70% of my offline songs on Spotify to reduce space used by Spotify however it only removed 200-400MB of usage. This makes little to no sense, as an iOS developer my...
  • AusBeau
  • Casual Listener
  • 477 Views
  • 3 replies
  • 0 likes
  • 477 Views
  • 3 replies
  • 0 likes

Solved!! How to remove a single offline title from off-line state at my iPad ( how to free up storage space)

hello. Can one of you explain to me how I can delete an off-line title which is part of one of my playlists?I see the green arrow sign which indicates that the title is off-line available. Other titles in the same playlist are available via online st...

  • Music Fan
  • hello. Can one of you explain to me how I can delete an off-line title which is part of one of my playlists? I  see the green arrow sign which indicates that the title is off-line available. &n...
  • entschleunigt
  • Music Fan
  • 1691 Views
  • 6 replies
  • 0 likes
  • Delete offline title
  • 1691 Views
  • 6 replies
  • 0 likes