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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397509 Views
  • 879 replies
  • 326 likes
  • 397509 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78580 Views
  • 124 replies
  • 32 likes
  • 78580 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17958 Views
  • 8 replies
  • 0 likes
  • 17958 Views
  • 8 replies
  • 0 likes

Superuser Contribution Why are my songs playing in order of most recently added?

I have a free account, and I'm listening to my songs on shuffle play. Why are they playing in order if most recently added? I want my songs to actually shuffle. Is there a way to fix this?

  • Newbie
  • I have a free account, and I'm listening to my songs on shuffle play. Why are they playing in order if most recently added? I want my songs to actually shuffle. Is there a way to fix this?
  • Maria_B
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

No guarda el orden de la playlist

No sé si solo soy yo pero en la App de iOS cada vez que cierro la app se pierde el orden que había seleccionado de la playlist, esto es bastante molesto xq a mí me gusta escuchar mis Playlist con el orden "Agregados recientemente", y tengo que selecc...

  • Newbie
  • No sé si solo soy yo pero en la App de iOS cada vez que cierro la app se pierde el orden que había seleccionado de la playlist, esto es bastante molesto xq a mí me gusta escuchar mis Playlist con el ...
  • MattSuda
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • iOS
  • 235 Views
  • 1 replies
  • 0 likes

Free trial

How do I start my free trial?

  • Casual Listener
  • How do I start my free trial?
  • Hubo
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • iOS
  • 175 Views
  • 1 replies
  • 0 likes

I can't login my spotify using iPhone

I type my email address and password on the apps but it can't login. It stated you have already created an account with this enail address. I can login in the website.

  • Newbie
  • I type my email address and password on the apps but it can't login. It stated you have already created an account with this enail address. I can login in the website.
  • Hubo
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Songs simply won't play

I've been trying to play a song for a while now and I cannot get it to work. When I click on the song nothing happens.Other songs in the CD will play, but just this and one other will not. I thought it might be an issue with the downloaded songs (the...

  • Casual Listener
  • I've been trying to play a song for a while now and I cannot get it to work. When I click on the song nothing happens. Other songs in the CD will play, but just this and one other will not. I thou...
  • betsoid
  • Newbie
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
  • 3 replies
  • 0 likes

Solved!! Spotify stops playing music when I press the Home button

Hi. Until recently, I could start playing something (online or off) and then go to my iPod's home screen and/or turn the screen off and it'd continue to play. Now, if I navigate away from Spotify at all or try to turn my screen off, the music fades o...

  • Casual Listener
  • Hi. Until recently, I could start playing something (online or off) and then go to my iPod's home screen and/or turn the screen off and it'd continue to play. Now, if I navigate away from Spotify at ...
  • MattSuda
  • Spotify Star
  • 6712 Views
  • 3 replies
  • 1 likes
  • 6712 Views
  • 3 replies
  • 1 likes

Volume bar disapears on random basis

=== START OF TEMPLATE ===Brief description of the issue: There is a random issue on iOS application where the voume bar disapears. Steps to reproduce the issue:First I did this: Open the applicationThen I did that: Play a songI also did this: N/AWhat...

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  • Roadie
  • === START OF TEMPLATE === Brief description of the issue: There is a random issue on iOS application where the voume bar disapears.   Steps to reproduce the issue: First I did ...
  • MattSuda
  • Spotify Star
  • 710 Views
  • 6 replies
  • 0 likes
  • 710 Views
  • 6 replies
  • 0 likes

Auto update of download top 50 playlist

Hi There,Just wonding if as i've followed the Spotify Australian Top 50 song playlist, If ive selected download of the playlist will it update automatically on wifi to update the songs as they change?I have data set to off for downloading.Looked but ...

  • Music Fan
  • Hi There, Just wonding if as i've followed the Spotify Australian Top 50 song playlist, If ive selected download of the playlist will it update automatically on wifi to update the songs as they chan...
  • MattSuda
  • Spotify Star
  • 2414 Views
  • 1 replies
  • 0 likes
  • 2414 Views
  • 1 replies
  • 0 likes

Spotify premium

HiI just upgraded phones - when I go into the App Store it's not recognising I have purchased before? Do I have to pay for this twice?

  • Newbie
  • Hi I just upgraded phones - when I go into the App Store it's not recognising I have purchased before? Do I have to pay for this twice?
  • MattSuda
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

I can't play in order after a sort / search within a playlist.

When I'm on my iPhone and I search within a playlist, the songs are sorted, but no longer play in order. Why? It would be great to take the 2000+ songs in my playlist, sort all of the songs by one artist (from different albums, downloaded on differen...

  • Newbie
  • When I'm on my iPhone and I search within a playlist, the songs are sorted, but no longer play in order.  Why?  It would be great to take the 2000+ songs in my playlist, sort all of the son...
  • MattSuda
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • Playlist
    Search
    Sort
  • 340 Views
  • 1 replies
  • 0 likes

help !

my downloaded offline songs are constantly getting deleted and my account is auto signing out ! please help ASAP

  • Regular
  • my downloaded offline songs are constantly getting deleted and my account is auto signing out ! please help ASAP
  • Hubo
  • Community Legend
  • 547 Views
  • 11 replies
  • 0 likes
  • 547 Views
  • 11 replies
  • 0 likes

Logging in

I have tried logging in several times and all I keep getting come up is you've already created an account with this email address.I know that that's why I'm trying to log in I've changed my password 3 times and still can't log in

  • Newbie
  • I have tried logging in several times and all I keep getting come up is you've already created an account with this email address. I know that that's why I'm trying to log in I've changed my passwor...
  • MattSuda
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

When I play music the aplication closes

Have been a couple of months since the application closes 20 seconds after I start listening to music. I have reinstalled but it remains the same.

  • Newbie
  • Have been a couple of months since the application closes 20 seconds after I start listening to music. I have reinstalled but it remains the same.
  • lilmingming21
  • Newbie
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Shuffle play is NOT random.

This is getting very ridiculous. When I shuffle my playlist of say 70 songs, which all come from a total of 4 or 5 bands, I get a long block of all of one artists's songs being played, and then another block of another artist's songs being played, an...

  • Casual Listener
  • This is getting very ridiculous. When I shuffle my playlist of say 70 songs, which all come from a total of 4 or 5 bands, I get a long block of all of one artists's songs being played, and then anoth...
  • 516 Views
  • 0 replies
  • 3 likes
  • 516 Views
  • 0 replies
  • 3 likes

Spotify keeps stopping

Spotify keeps stopping. This just started happenening after the latest update of 8.4.0 It's very frustrating. I am using IOS and Sonos.

  • Casual Listener
  • Spotify keeps stopping. This just started happenening after the latest update of 8.4.0 It's very frustrating. I am using IOS and Sonos.
  • Saltspray
  • Casual Listener
  • 394 Views
  • 6 replies
  • 1 likes
  • 394 Views
  • 6 replies
  • 1 likes

How to find DOWNLOAD History

Somehow recently all my downloaded albums,playlists,songs got deleted from my device.I want to download them all again and I cant remember them all is there any way where I can see what I downloaded in the past ?Thank you

  • Newbie
  • Somehow recently all my downloaded albums,playlists,songs got deleted from my device.I want to download them all again and I cant remember them all is there any way where I can see what I downloaded ...
  • MattSuda
  • Spotify Star
  • 1103 Views
  • 1 replies
  • 0 likes
  • 1103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Make the library more functional

What happened to "Downloads" in Your Library? It was there. Now is isn't. It was a really cool feature because you could keep ALL of you albums and playlists in full view with selecting "downloads" to hide everything except downloads. Now it's gone a...

  • Regular
  • What happened to "Downloads" in Your Library?   It was there. Now is isn't. It was a really cool feature because you could keep ALL of you albums and playlists in full view with selecting "dow...
  • Jim
  • Spotify Legend
  • 511 Views
  • 9 replies
  • 0 likes
  • 511 Views
  • 9 replies
  • 0 likes

Spotify pauses/starts on its own

Last couple weeks on iphone 6s, spotify has started/stopped/and skipped tracks on its own. I have tried uninstalling and reinstalling several times, logging in and out, changing passwords, but nothing works.

  • Newbie
  • Last couple weeks on iphone 6s, spotify has started/stopped/and skipped tracks on its own. I have tried uninstalling and reinstalling several times, logging in and out, changing passwords, but nothin...
  • EmFanoe
  • Newbie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Queueing another song while playing need help.

So, when I was queueing a song in my ipad, it works. Then one day (2 days go, to be exact) while I was listening to some songs, I queued a song then the current song starts to stutter then the app closes. I tried restarting the app many times, but to...

  • Newbie
  • So, when I was queueing a song in my ipad, it works. Then one day (2 days go, to be exact) while I was listening to some songs, I queued a song then the current song starts to stutter then the app cl...
  • 131 Views
  • 0 replies
  • 1 likes
  • 131 Views
  • 0 replies
  • 1 likes

Solved!! See you live queue

Where has the queue button gone on the latest iOS update. It used to be in the top right corner on the now playing but now it is gone? Any ideas?

  • Newbie
  • Where has the queue button gone on the latest iOS update. It used to be in the top right corner on the now playing but now it is gone? Any ideas?
  • MattSuda
  • Spotify Star
  • 350 Views
  • 4 replies
  • 0 likes
  • 350 Views
  • 4 replies
  • 0 likes