Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
138591 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hi, I hope this is the right place to ask this, I really need an answer.I recently upgraded from "iPhone 6S 64gb" to "iPhone 7S plus 32gb" and I'm struggling with the lack of space!Do I have to have all my songs synced to my phone with iTunes in orde...
Hi, I hope this is the right place to ask this, I really need an answer. I recently upgraded from "iPhone 6S 64gb" to "iPhone 7S plus 32gb" and I'm struggling with the lack of space! Do I have to h...
515 Views
0 replies
0 likes
Oi, estou com um problema... 8 músicas de um álbum fica aparecendo como indisponível e eu não consigo sincronizar as músicas do computador no iPhone. Como eu resolvo esses problemas?
Oi, estou com um problema... 8 músicas de um álbum fica aparecendo como indisponível e eu não consigo sincronizar as músicas do computador no iPhone. Como eu resolvo esses problemas?
392 Views
0 replies
0 likes
As soon as iPhone 5 connects to the car Spotify stops playing and can't start to play again. It's a renault kadjar 2015.
As soon as iPhone 5 connects to the car Spotify stops playing and can't start to play again. It's a renault kadjar 2015.
555 Views
0 replies
0 likes
Whenever I open my spotify on my iPhone 7, I search and choose the songs I want to listen to. A few minutes later, I try searching for other songs, and spotify will keep looking, and find nothing. So I close the app, re-open it, and then search for t...
Whenever I open my spotify on my iPhone 7, I search and choose the songs I want to listen to. A few minutes later, I try searching for other songs, and spotify will keep looking, and find nothi...
157 Views
0 replies
0 likes
Hi everyone.I'm using spotify for almost 4 years. I download my favourite songs regularly but I have a huge problem. Maybe 3 times this happened to me. My problem is that my downloaded songs are getting deleting on my list. The songs appear on list b...
Hi everyone.I'm using spotify for almost 4 years. I download my favourite songs regularly but I have a huge problem. Maybe 3 times this happened to me. My problem is that my downloaded songs are gett...
Casual Listener
381 Views
2 replies
1 likes
My spotify has been taking so long to download songs, I have removed all offline devices and deleted the Spotify app. Ive tried downloading it on my iPad and iPhone and even on an Android phone to check if everything was all right. Im well aware its ...
My spotify has been taking so long to download songs, I have removed all offline devices and deleted the Spotify app. Ive tried downloading it on my iPad and iPhone and even on an Android phone to ch...
5177 Views
0 replies
8 likes
Is this new playlist look Exclusive on Today's Top hits or this will be on all playlists (including user created playlists) in the future? Just curious... because the new look is pretty awesome.
Is this new playlist look Exclusive on Today's Top hits or this will be on all playlists (including user created playlists) in the future? Just curious... because the new look is pretty awesome.
Spotify Star
214 Views
1 replies
0 likes
I have a couple folders with playlists. Many times when starting to listen, the list starts playing the first on the list on repeat. I use iPad and iPhone to listen and the issue seems to be on both. I've deleted the playlist couple of times but it s...
I have a couple folders with playlists. Many times when starting to listen, the list starts playing the first on the list on repeat. I use iPad and iPhone to listen and the issue seems to be on both....
200 Views
0 replies
0 likes
I've recently updated Spotify to the newest available version for iOS, and have noticed that when playing back music, at the end of the current track, it stops playing until I manually switch the track to the next one in queue instead of playing thro...
I've recently updated Spotify to the newest available version for iOS, and have noticed that when playing back music, at the end of the current track, it stops playing until I manually switch the tra...
366 Views
0 replies
0 likes
I have been having so much trouble on this. I have been trying to add a song I bought off of iTunes onto my Spotify mobile app. I have tried downloading it while it is playing on my computer through my phone (it usually works); however, i switch to l...
I have been having so much trouble on this. I have been trying to add a song I bought off of iTunes onto my Spotify mobile app. I have tried downloading it while it is playing on my computer through ...
255 Views
0 replies
0 likes
I'm getting the "Downloaded Content: You've reached the maximum number of downloads..." error message on the iOS Spotify app on my iPhone 6s, even when I'm downloading local files to my device from my computer. Steps:Before starting, I went into the ...
I'm getting the "Downloaded Content: You've reached the maximum number of downloads..." error message on the iOS Spotify app on my iPhone 6s, even when I'm downloading local files to my device from m...
Casual Listener
14567 Views
13 replies
0 likes
So I have my local files on my laptop, and I added them to my playlist. When I download the playlist for Offline Listening, these Local Files do not transfer over to my mobile device. I have done this before and it worked previously. My laptop and ph...
So I have my local files on my laptop, and I added them to my playlist. When I download the playlist for Offline Listening, these Local Files do not transfer over to my mobile device. I have do...
Casual Listener
842 Views
1 replies
3 likes
my bottom right menu appears to be 'your playlists' instead of 'your library' how can i get 'your library' menu back?
my bottom right menu appears to be 'your playlists' instead of 'your library' how can i get 'your library' menu back?
Casual Listener
1105 Views
9 replies
0 likes
Although i've got Spotify Premium i can't rewind or fast foward Tracks.A solution would be really nice and helpful
Although i've got Spotify Premium i can't rewind or fast foward Tracks. A solution would be really nice and helpful
Newbie
1110 Views
1 replies
0 likes
I have two playlists full of local songs. One of them has been working perfectly but this second playlist I just created will show up on my phone but only have 2 out of the 46 songs in the playlist. I have already uninstalled and reinstalled on both ...
I have two playlists full of local songs. One of them has been working perfectly but this second playlist I just created will show up on my phone but only have 2 out of the 46 songs in the playlist. ...
196 Views
0 replies
0 likes
Hi, Is it possible to change the appearance of the playlist from first added to most recently added so that is appears at the top of the list on the iphone? I cant't seem to change it and I always have to scroll all the way down to listen to the song...
Hi, Is it possible to change the appearance of the playlist from first added to most recently added so that is appears at the top of the list on the iphone? I cant't seem to change it and I ...
Community Legend
2257 Views
3 replies
0 likes
I have functioning Spotify premium for my account, and I have 0 commercials and I can select any song I want. However, I cannot rewind/fastforward on the bar for the song duration, I cannot shuffle and I only get 5 skips of a certain song before it t...
I have functioning Spotify premium for my account, and I have 0 commercials and I can select any song I want. However, I cannot rewind/fastforward on the bar for the song duration, I cannot shuffle a...
258 Views
0 replies
0 likes
How can I tell how much storage is being used on my iPhone 7+ ? I downloaded a few public play lists and although I didnt look to se how much storage I had before it doesnt look like it used much, even tho those play lists totaled over 400 songs. whe...
How can I tell how much storage is being used on my iPhone 7+ ? I downloaded a few public play lists and although I didnt look to se how much storage I had before it doesnt look like it used...
Spotify
334 Views
1 replies
0 likes
Bonjour,Nouvelle sur Spotify,je ne comprends pas pourquoi dans le menu je n'ai pas l'item "bibliothèque" mais l'item "playlist".Savez vous comment je dois faire pour avoir l'item bibliothèque comme l'ont mes amis?Merci d'avance
Bonjour, Nouvelle sur Spotify,je ne comprends pas pourquoi dans le menu je n'ai pas l'item "bibliothèque" mais l'item "playlist". Savez vous comment je dois faire pour avoir l'item bibliothèque com...
Casual Listener
603 Views
5 replies
0 likes
Has anyone noticed that when you skip through your songs by pressing the Next button, both on your macbook adn iphone, that after doing that a certain number of times, it stops on a song and is then unresponsive and will not go to the next song.
Has anyone noticed that when you skip through your songs by pressing the Next button, both on your macbook adn iphone, that after doing that a certain number of times, it stops on a song an...
Spotify
314 Views
1 replies
1 likes
