Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230299 Views

53 replies

13 likes

  • 230299 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

153997 Views

507 replies

108 likes

  • 153997 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107306 Views

19 replies

38 likes

  • 107306 Views
  • 19 replies
  • 38 likes

Local files don't appear in the playlist (only in the Iphone)

Hello,I'm having some trouble with spotify on the mobile version using the offline tool.. I often did some steps to sync downloaded remixes music that don't exist on spotify - >- Open my local files and add them to my playlist (via desktop)- Put the ...

Newbie

Hello, I'm having some trouble with spotify on the mobile version using the offline tool.. I often did some steps to sync downloaded remixes music that don't exist on spotify - > - Open my local...

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

Songs Un-Downloaded?

All of my songs have un downloaded, I have 4 available. Can't download them again. Why do I pay for a service that doesn't work?!

Casual Listener

All of my songs have un downloaded, I have 4 available. Can't download them again. Why do I pay for a service that doesn't work?!

SouthVanIslandr

Casual Listener

947 Views

5 replies

0 likes

  • 947 Views
  • 5 replies
  • 0 likes

Default to intel upgrade

My Spotify page is frozen and if l try to enter l get sent to an outside page asking me to upgrade with intel JonT

Newbie

My Spotify page is frozen and if l try to enter l get sent to an outside page asking me to upgrade with intel   JonT

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

off line albums not playing

In offline mode, the album shows up but shows that it has not been downloaded.... i have lost hundreds of albums! how can i fix?

Casual Listener

In offline mode, the album shows up but shows that it has not been downloaded.... i have lost hundreds of albums!  how can i fix?

JamesHelps

Roadie

397 Views

4 replies

0 likes

  • 397 Views
  • 4 replies
  • 0 likes

Shuffle mode keeps getting turned off

Whenever my phone connects to my car's bluetooth and starts automatically playing, shuffle mode gets turned off and I have to manually turn it back on every time. This probably started about 1-2 months ago. Repeat mode isn't affected.I've deleted and...

Newbie

Whenever my phone connects to my car's bluetooth and starts automatically playing, shuffle mode gets turned off and I have to manually turn it back on every time. This probably started about 1-2 mont...

753 Views

0 replies

3 likes

  • 753 Views
  • 0 replies
  • 3 likes

Songs not playing in airplane mode

Hi, I downloaded Spotify today and got premium, made some playlists and downloaded them. However, they do not play when I put my iPhone 6s in airplane mode, or when I put Spotify in offline mode - they only play when I have an internet connection. Ho...

Newbie

Hi, I downloaded Spotify today and got premium, made some playlists and downloaded them. However, they do not play when I put my iPhone 6s in airplane mode, or when I put Spotify in offline mode - th...

CharlotteH96

Newbie

2675 Views

1 replies

0 likes

  • 2675 Views
  • 1 replies
  • 0 likes

Offline playlist

A few months I lost the ability to play music offline. The playlist is there the offline is gone. I travel a lot where there is no reception so that feature is the main reason I have this. Only on 1 iPhone 800 songs in playlist. Please help

Newbie

A few months I lost the ability to play music offline. The playlist is there the offline is gone. I travel a lot where there is no reception so that feature is the main reason I have this. Only on 1 ...

102k

Music Fan

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Shuffle Play not shuffling entire playlist at all

Recently, I've noticed that when I hit shuffle play on my largest playlist of just under 3000 songs, only the top 100 or so will be shuffled. For example, if I organise my playlist by recently added, only the more recent songs will be queued. If I or...

Casual Listener

Recently, I've noticed that when I hit shuffle play on my largest playlist of just under 3000 songs, only the top 100 or so will be shuffled.   For example, if I organise my playlist by recent...

415 Views

0 replies

6 likes

  • 415 Views
  • 0 replies
  • 6 likes

Spotify is included with my phone contract,but can't get it on my computer.

hey all, I have Spotify included in my phone contract so on my phone i can download and listen offline, how can i get this on my computer too? As i believe we can have up to two devices? thanks !

Newbie

hey all,  I have Spotify included in my phone contract so on my phone i can download and listen offline, how can i get this on my computer too? As i believe we can have up to two devices? &nbs...

438 Views

0 replies

0 likes

  • 438 Views
  • 0 replies
  • 0 likes

How to save Radioplay song to playlist

After a playlist finishes and Radioplay starts, I hear music I might like to save to that playlist, but when I choose to save it, it just saves it to my master library where I will not be able to find it without remembering the name of the artist, wh...

Music Fan

After a playlist finishes and Radioplay starts, I hear music I might like to save to that playlist, but when I choose to save it, it just saves it to my master library where I will not be able to fin...

282 Views

0 replies

0 likes

  • 282 Views
  • 0 replies
  • 0 likes

Recently added view in wrong order

This worked previously, but I recently got a new phone, and it's stopped working since then - I have a very long playlist, which I want to show recently added at the top, when I click the button next to filter and select 'recently added' it sorts wit...

Casual Listener

This worked previously, but I recently got a new phone, and it's stopped working since then -    I have a very long playlist, which I want to show recently added at the top, when I click ...

gdec

Newbie

1177 Views

4 replies

0 likes

  • 1177 Views
  • 4 replies
  • 0 likes

App starts downloading from zero every time I open

Hi there each time I open Spotify the app starts downloading all my chosen songs from zero as if they were never before downloaded. It seems this can't be valid but I'd like to know if anyone else has this experience?

Newbie

Hi there each time I open Spotify the app starts downloading all my chosen songs from zero as if they were never before downloaded. It seems this can't be valid but I'd like to know if anyone else ha...

Filipe_GFaraco8

Casual Listener

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Notifications not working at all

I've been using Spotify for 6 months and can recall getting maybe 1 notification at the very start. Since then I have not gotten anything about the new albums or singles released by my 50+ followed artists. I have both email and push notifications en...

Newbie

I've been using Spotify for 6 months and can recall getting maybe 1 notification at the very start. Since then I have not gotten anything about the new albums or singles released by my 50+ followed a...

409 Views

0 replies

2 likes

  • 409 Views
  • 0 replies
  • 2 likes

Error with downloaded content

Does anyone know why I would be getting this error message come up every time I open Spotify? I can't seem to sync any more playlists so they are available offline. This is the exact text of the message displayed " you've reached the maximum number o...

Newbie

Does anyone know why I would be getting this error message come up every time I open Spotify? I can't seem to sync any more playlists so they are available offline. This is the exact text of the mess...

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

Sound in and out on iphone

Ive seen this problem all over the forums but with no 100% fix. I just got spotify but when using on my iphone songs constantly drop all sound then the sound comes back. Its random songs for random periods of time...And yes ive already logged out and...

Newbie

Ive seen this problem all over the forums but with no 100% fix. I just got spotify but when using on my iphone songs constantly drop all sound then the sound comes back. Its random songs for random p...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Versions of songs changed between my mac and iphone

Hey there, I have a version of a song saved to my itunes and my local files that spotify doesnt provide, the song (english version of a song that spotify provides in spanish) will play absolutely fine on my macbook but after syncing the song to my ip...

Newbie

Hey there,   I have a version of a song saved to my itunes and my local files that spotify doesnt provide, the song (english version of a song that spotify provides in spanish) will play absol...

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

Can't download Spotify app from App Store

Cant download appOPTIONSmhadlowmhadlow Music Fan 3 hours agoI am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with Vodafone to include premium. The app is in cloud form in t...

Regular

Cant download app OPTIONS mhadlow mhadlow Music Fan 3 hours ago I am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with...

DenverWoody

Regular

7343 Views

6 replies

0 likes

  • 7343 Views
  • 6 replies
  • 0 likes

Offline listening question

Hi! I use my iPhone for offline listening when I know I won't have service. Does anyone know if songs can be loaded to a different device,such as an MP3 player?

Casual Listener

Hi!  I use my iPhone for offline listening when I know I won't have service. Does anyone know if songs can be loaded to a different device,such as an MP3 player?

areiss2000

Casual Listener

363 Views

2 replies

0 likes

  • 363 Views
  • 2 replies
  • 0 likes

turn OFF sleep timer?

when i go to bed playing music, it's stopped by the time i wake up which is annoying. is there a way to make my music keep playing for like 9 hours WITHOUT automatically shutting off? because i like waking up to music

Regular

when i go to bed playing music, it's stopped by the time i wake up which is annoying. is there a way to make my music keep playing for like 9 hours WITHOUT automatically shutting off? because i like ...

577 Views

0 replies

0 likes

  • 577 Views
  • 0 replies
  • 0 likes

Scrolling down my playlist

Hi there, I wanted to know if there is a particular method to get to the bottom of my 900-music playlist quicker instead of scrolling for a minute to get there.Thank you

Casual Listener

Hi there,   I wanted to know if there is a particular method to get to the bottom of my 900-music playlist quicker instead of scrolling for a minute to get there. Thank you

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes