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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70739 Views
  • 16 replies
  • 37 likes
  • 70739 Views
  • 16 replies
  • 37 likes

Poor connection - downloaded songs get deleted on startup.

Because you do not answer in this topic: https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyiOS/page/16/thread-id/30283 I am creating a new one (and will continue to make new ones). I found out that on poor connection (GPRS, ...

  • Music Fan
  • Because you do not answer in this topic:   https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyiOS/page/16/thread-id/30283   I am creating a new one (and will co...
  • 3ugeene
  • Music Fan
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
  • 0 likes

Solved!! I can't find some users and they can't find me.

I want to follow some friends, but I write their user name and Spotify can't find them, also they can't find me to follow. Thank you. David.

  • Casual Listener
  • I want to follow some friends, but I write their user name and Spotify can't find them, also they can't find me to follow.    Thank you.   David. 
  • mrw37
  • Newbie
  • 10183 Views
  • 8 replies
  • 0 likes
  • 10183 Views
  • 8 replies
  • 0 likes

Extended caching for spotty cell service

I visit many areas that have spotty cell service on T-mobile and At&t.Spotify's no-network cache is just a bit too small with some of the dead spots in Illinois. Data rates are anywhere between .1 and 1.5mbps or up to 100mpbs and vary wildly as the m...

  • Casual Listener
  • I visit many areas that have spotty cell service on T-mobile and At&t. Spotify's no-network cache is just a bit too small with some of the dead spots in Illinois.   Data rates are anywher...
  • 358 Views
  • 0 replies
  • 0 likes
  • Improvement Suggestion
  • 358 Views
  • 0 replies
  • 0 likes

Solved!! Premium but limited skips

I have premium Spotify via Vodafone for a while now (it says premium in my account overview) but I'm currently only allowed to have limited skips for some reason? I've logged out and re-logged in and also deleted and re-installed the app but doesn't ...

  • Casual Listener
  • I have premium Spotify via Vodafone for a while now (it says premium in my account overview) but I'm currently only allowed to have limited skips for some reason? I've logged out and re-logged in and...
  • ayshapatel95
  • Casual Listener
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

PREMIUM on iPhone

Hello. I've started premium account and cannot skip more than 5 songs on mobile (iphone). Why?

  • Newbie
  • Hello. I've started premium account and cannot skip more than 5 songs on mobile (iphone). Why?
  • 712 Views
  • 0 replies
  • 0 likes
  • 712 Views
  • 0 replies
  • 0 likes

Songs not playing in airplane mode

Hi, I downloaded Spotify today and got premium, made some playlists and downloaded them. However, they do not play when I put my iPhone 6s in airplane mode, or when I put Spotify in offline mode - they only play when I have an internet connection. Ho...

  • Newbie
  • Hi, I downloaded Spotify today and got premium, made some playlists and downloaded them. However, they do not play when I put my iPhone 6s in airplane mode, or when I put Spotify in offline mode - th...
  • CharlotteH96
  • Newbie
  • 2577 Views
  • 1 replies
  • 0 likes
  • 2577 Views
  • 1 replies
  • 0 likes

Saving Albums but not Downloading it

How do I save a full album under the "albums" on my computer or iphone without it going into my library? Right now I've just made playlists for albums but it's really annoying. Right now all that shows up if I go look under the artist are certain son...

  • Visitor
  • How do I save a full album under the "albums" on my computer or iphone without it going into my library? Right now I've just made playlists for albums but it's really annoying.   Right now all...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Solved!! Cover Arts Issues (iOS)

First, I'd like to say finally thank you for the latest iOS update. I've been out of my mind lately using Spotify with it's slowness and constent crashing. However, there are still a couple of things things I'm not quite so happy about regardings Cov...

  • Music Fan
  • First, I'd like to say finally thank you for the latest iOS update. I've been out of my mind lately using Spotify with it's slowness and constent crashing. However, there are still a couple of things...
  • Carolina_1522
  • Newbie
  • 9211 Views
  • 37 replies
  • 3 likes
  • 9211 Views
  • 37 replies
  • 3 likes

Downloaded content constantly disappears

Hi,Ever since getting Spotify premium in May, my downloaded (and sometimes saved content as well) has been "wiped" seven or eight times.It seems arbitrary and I've tried to find a pattern, it usually happens when I go online (usually keep offline whe...

  • Casual Listener
  • Hi, Ever since getting Spotify premium in May, my downloaded (and sometimes saved content as well) has been "wiped" seven or eight times. It seems arbitrary and I've tried to find a pattern, it...
  • leitosalma
  • Regular
  • 445 Views
  • 3 replies
  • 0 likes
  • 445 Views
  • 3 replies
  • 0 likes

Downloads deleted

Twice in 2 days all my songs that I've downloaded to play offline have disappeared. Typically this happens every 2 weeks and I have to go through and download them again. The only place they are saved is my iPhone. I'm getting fed up with this. Pleas...

  • Newbie
  • Twice in 2 days all my songs that I've downloaded to play offline have disappeared. Typically this happens every 2 weeks and I have to go through and download them again. The only place they are save...
  • leitosalma
  • Regular
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

View all Downloaded music (iPhone)

I have an iPhone with the latest versions but still I don't see the download "menu". Some of my friends have the download menu and have iPhones.. why?I have to go into the for example album list and filter on downloaded albums, and then into the play...

  • Casual Listener
  • I have an iPhone with the latest versions but still I don't see the download "menu". Some of my friends have the download menu and have iPhones.. why? I have to go into the for example album list an...
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Change Spotify Country

I started using Spotify for free in Canada. I was there for a year. Then, I came back to South Korea. Unfortunately, after like 10 days in Korea, Spotify didn’t work and showed me a message that I cannot use my account anymore, because I already used...

  • Newbie
  • I started using Spotify for free in Canada. I was there for a year. Then, I came back to South Korea. Unfortunately, after like 10 days in Korea, Spotify didn’t work and showed me a message that I ca...
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Update] iOS Beta Users

Currently the iOS Beta 6.9.0 is about to expire in Testflight. Therefore our beta-testers who have the latest 6.9.0 installed won't be able to run the Spotify app very soon. Please download the Spotify for iOS app from the App Store (version 6.8.0) t...

  • Spotify
  • Spotify
  • Currently the iOS Beta 6.9.0 is about to expire in Testflight. Therefore our beta-testers who have the latest 6.9.0 installed won't be able to run the Spotify app very soon.    Please d...
  • MattSuda
  • Spotify Star
  • 17625 Views
  • 14 replies
  • 11 likes
  • 17625 Views
  • 14 replies
  • 11 likes

Superuser Contribution Local files not showing on iPhone

Any local files I've tried to sync from my computer to my iPhone 7 haven't been showing up on my iPhone at all. When I play a song on the desktop, and have Spotify open on the phone, I can see the song, but when I try to play from the phone instead o...

  • Newbie
  • Any local files I've tried to sync from my computer to my iPhone 7 haven't been showing up on my iPhone at all. When I play a song on the desktop, and have Spotify open on the phone, I can see the so...
  • pazw
  • Newbie
  • 1071 Views
  • 3 replies
  • 3 likes
  • 1071 Views
  • 3 replies
  • 3 likes

Artists

My problem is when I go to a album or single until it's downloaded or in a playlist, it doesn't say who the featured artists are, could you please fix this?

  • Newbie
  • My problem is when I go to a album or single until it's downloaded or in a playlist, it doesn't say who the featured artists are, could you please fix this?
  • Damian14
  • Newbie
  • 238 Views
  • 1 replies
  • 1 likes
  • 238 Views
  • 1 replies
  • 1 likes

Can't connect to Spotify while in WLAN

Hello everyone,i have a problem where i can't use the spotify app in online mode while i am connected to my WLAN, if i deactivate the WLAN at my iPhone its works fine to get online. The WLAN by itself works also fine. I tried it with some other WLAN ...

  • Newbie
  • Hello everyone, i have a problem where i can't use the spotify app in online mode while i am connected to my WLAN, if i deactivate the WLAN at my iPhone its works fine to get online. The WLAN by its...
  • ich649864
  • Casual Listener
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Spotify won't load on Iphone 5??? Please help!

When I open the app, the loading screen with the green circle logo just stays there. I've checked to make sure that phone is up to date, reset my phone and deleted and reinstalled the app. I would really appreciate help with this issue ASAP! Stinks t...

  • Newbie
  • When I open the app, the loading screen with the green circle logo just stays there.    I've checked to make sure that phone is up to date, reset my phone and deleted and reinstalled the ...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

my music stops when wife plays her music

My wife and i are experiencing problems, when i am connected playing music at home she will connect and play music in her car, my music turns off. We have a premium account. Any ideas to fix this?

  • Newbie
  • My wife and i are experiencing problems, when i am connected playing music at home she will connect and play music in her car, my music turns off. We have a premium account. Any ideas to fix thi...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Músicas baixadas saíram do modo offline, precisei baixar tudo novamente.

O que acontece que as vezes o spotify pedi para logar novamente e quando loga não tem nenhuma música com a seta verde, estão todas cinzas e preciso baixar novamente?

  • Newbie
  • O que acontece que as vezes o spotify pedi para logar novamente e quando loga não tem nenhuma música com a seta verde, estão todas cinzas e preciso baixar novamente?
  • user-removed
  • Not applicable
  • 980 Views
  • 2 replies
  • 0 likes
  • 980 Views
  • 2 replies
  • 0 likes