Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
43314 Views
43 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
108918 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
437650 Views
131 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Regular
301832 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
On my old Spotify account, the iOS app always had My Library as the bottom right menu option. Recently had to make a new account and that feature for new users, or so I'm told, is gone. This is a major inconvenience and has me thinking Spotify isn't ...
On my old Spotify account, the iOS app always had My Library as the bottom right menu option. Recently had to make a new account and that feature for new users, or so I'm told, is gone. This is a maj...
Newbie
648 Views
1 replies
2 likes
Admin, could you please help me restore my playlist
Admin, could you please help me restore my playlist
Casual Listener
721 Views
2 replies
0 likes
Spotify will not open while connected to internet it opens very briefly then it kicks me back to my home screen. It opens fine when off line. I have reset restarted turned it on and off again got Spotify on in offline mode then turned internet on. Al...
Spotify will not open while connected to internet it opens very briefly then it kicks me back to my home screen. It opens fine when off line. I have reset restarted turned it on and off again got Spo...
Regular
786 Views
1 replies
0 likes
Hi, I've been using Spotify for two years, got my premium this year and managed to sync local files from desktop to android phone. However, ever since I made the switch to iPhone with the Spotify up to date, unavailable songs no longer show on my pla...
Hi, I've been using Spotify for two years, got my premium this year and managed to sync local files from desktop to android phone. However, ever since I made the switch to iPhone with the Spotify up ...
Regular
1271 Views
1 replies
0 likes
When I am inside a playlist of the iPhone Spotify app, I can't search. When I click in the filter box at the top, the keyboard appears briefly but when the screen finishes updating, the keyboard disappears. If I double click my home button and switch...
When I am inside a playlist of the iPhone Spotify app, I can't search. When I click in the filter box at the top, the keyboard appears briefly but when the screen finishes updating, the keyboard disa...
Newbie
3344 Views
3 replies
4 likes
I just updated my Spotify on my iPhone 7s and I lost all my artist and songs I've saved. Playlist are still there but I have no idea how to retrieve everything else I've lost. Has anyone else had this problem? Also is there anyway I can get them back...
I just updated my Spotify on my iPhone 7s and I lost all my artist and songs I've saved. Playlist are still there but I have no idea how to retrieve everything else I've lost. Has anyone else had thi...
Community Legend
843 Views
1 replies
0 likes
The spotify app logged out of my account because I am suposelly using it for more than "14 days" abroad my country, which I haven't been out for that long. And still, I've previously use it for 4 months abroad and this didn't happen. And now it won't...
The spotify app logged out of my account because I am suposelly using it for more than "14 days" abroad my country, which I haven't been out for that long. And still, I've previously use it for 4 mon...
Gig Goer
1468 Views
1 replies
0 likes
two related things which I am sure aren't "bugs", as such, but are annoying me beyond comprehension.I like listening to audiobooks, and do so a lot on my phone. but using spotify on my iphone to do it is just about impossible, since it will not remem...
two related things which I am sure aren't "bugs", as such, but are annoying me beyond comprehension. I like listening to audiobooks, and do so a lot on my phone. but using spotify on my iphone to ...
Casual Listener
3060 Views
4 replies
20 likes
Hello, HELP! I haver never been able to see any videos on my spotify. I am a premium member but still wont play, does any one know why? I have an Iphone 7.
Hello, HELP! I haver never been able to see any videos on my spotify. I am a premium member but still wont play, does any one know why? I have an Iphone 7.
352 Views
0 replies
0 likes
Hey everyone! I have a problem. You know Sam Smith released a new song which is absolutely amazing, and a video which is available only on Spotify but there is no videos section on my Spotify. I don't know what to do and it's making me sad. I live in...
Hey everyone! I have a problem. You know Sam Smith released a new song which is absolutely amazing, and a video which is available only on Spotify but there is no videos section on ...
523 Views
0 replies
1 likes
At least two of my Daily Mixes will randomly restart from the beginning of the playlist when listening on my iPhone 7 Plus. It's a very annoying "feature." Any ideas on how to fix/troubleshoot? Happened multiple times today during a 1 hour workout.
At least two of my Daily Mixes will randomly restart from the beginning of the playlist when listening on my iPhone 7 Plus. It's a very annoying "feature." Any ideas on how to fix/tr...
Newbie
2375 Views
10 replies
0 likes
I like to scrobble all my music plays to Last.fm, I have over 10 years of data. I love that Spotify supports this. But for some reasons it's no longer working for me from the Spotify iPhone app. I'm certain I've entered my correct username and passwo...
I like to scrobble all my music plays to Last.fm, I have over 10 years of data. I love that Spotify supports this. But for some reasons it's no longer working for me from the Sp...
Not applicable
3183 Views
6 replies
3 likes
Recently switched from premium to a free subscription, and the songs will no longer light up while online. I tried uninstalling, disconnecting wifi, clicking/unclicking the offline option. Nothing is helping.. I want to switch back to premium but can...
Recently switched from premium to a free subscription, and the songs will no longer light up while online. I tried uninstalling, disconnecting wifi, clicking/unclicking the offline option. Nothing is...
Community Legend
504 Views
1 replies
0 likes
Hi, Our Apple TV no longer comes up as a device we can play Spotify to from our iPhones. This is the case for my wife and I both. Has there been a change to the Spotify app to disallow this means of playback? We really only use Spotify in the home .....
Hi, Our Apple TV no longer comes up as a device we can play Spotify to from our iPhones. This is the case for my wife and I both. Has there been a change to the Spotify app to di...
479 Views
0 replies
0 likes
Spotify seems to have a bug when connected to the BMW's stereo system. It cuts out, sometimes lasting two minutes sometimes more. Very frustrating as I mostly listen when I'm driving. I will have to drop the subscription unless I can find a fix. Appr...
Spotify seems to have a bug when connected to the BMW's stereo system. It cuts out, sometimes lasting two minutes sometimes more. Very frustrating as I mostly listen when I'm driving. ...
582 Views
0 replies
0 likes
I only add song to playlists.
I only add song to playlists.
397 Views
0 replies
1 likes
Got a new phone that has less memory than my last, and restored my old phone data onto the new. I don't have enough space for all the songs that spotify is trying to auto-download (900 songs half of which I don't listen to)How do I remove every singl...
Got a new phone that has less memory than my last, and restored my old phone data onto the new. I don't have enough space for all the songs that spotify is trying to auto-download (900 songs half of ...
Gig Goer
595 Views
1 replies
0 likes
My iPhone 6, iOS 10.2.1, latest Spotify update 8.0.0.529. I've been using Spotify for over 18 months and this never happened yet. We have to go online every 30 days which I do on a regular basis. I went online today and when I go off line I still get...
My iPhone 6, iOS 10.2.1, latest Spotify update 8.0.0.529. I've been using Spotify for over 18 months and this never happened yet. We have to go online every 30 days which I do on a regular basis. I w...
Newbie
399 Views
1 replies
0 likes
So started two days ago, listening to my music and then it stops, I check spotify and start my music again, stops again, check spotify and i see its connected to another phone playing songs from a playlist by a guy named Lourdaxx. It starts doing it ...
So started two days ago, listening to my music and then it stops, I check spotify and start my music again, stops again, check spotify and i see its connected to another phone playing songs from a pl...
319 Views
0 replies
0 likes
A lot of songs of "My Songs/ My library" are missing, but only on my iPhone 6. On my desktop shows up everything. I still have storage left on my iPhone by the way. Please help!
A lot of songs of "My Songs/ My library" are missing, but only on my iPhone 6. On my desktop shows up everything. I still have storage left on my iPhone by the way. Please help!
Casual Listener
433 Views
1 replies
0 likes
