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My spotify apps stop playing in background but there is no option in iOS to fix this.

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My spotify apps stop playing in background but there is no option in iOS to fix this.

Visitor

Plan

Premium

Country

USA

Device

ipad mini 3 and iphone 10

Operating System

iOS

 

My Question or Issue

Cannot play music when my phone sleeps anymore. Or when i close the spotify application on my ipad. I do not see the ability to change this in the settings.

8 Replies
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Re: My spotify apps stop playing in background but there is no option in iOS to fix this.

Regular

I have a very similar issue, when using the Bluetooth or car play, after a few second or minutes, the music stops.

I tried everything, deleted and reinstalled the app, login out of all my Spotify accounts/devices, even did a full restore of my iPhone. I am a die hard Spotify user but makes me want to go to another platform...

I have no issue when I am using podcasts, Bandcamp or even SoundCloud apps.

thanks!

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Re: My spotify apps stop playing in background but there is no option in iOS to fix this.

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

Could you also try using the Sign Out Everywhere option in your Spotify account page?

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
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Re: My spotify apps stop playing in background but there is no option in iOS to fix this.

Regular

Hi Loxer,

 

Thank you for your suggestions!

 
I already tried to restart my device, delete and reinstall the Spotify app, and even restored my phone from scratch. My Spotify is still not working properly when playing music, cutting out after a minute or so. No issue with Podcast, Soundcloud, Bandcamp or Apple Music....
 
Spotify version: 8.5.79.1024
 
iOS version 14.0.1
 
Thank you, 
Corentin
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Re: My spotify apps stop playing in background but there is no option in iOS to fix this.

Moderator
Moderator

Hey @Nexialisme,

 

Thanks for getting back to us and for all the troubleshooting done so far.

 

When apps stop playing in the background this is usually due to power saving settings. Do you happen do have any battery optimization apps active? If so, could you make sure that Spotify is added as an exception or stop them altogether and let us know if that makes a difference?

 

It would be also really helpful if you could log in to another account on your device and let us know if the same issue comes up. If you don't have the option to use a friend or family members you can create one here

 

Hope you find this useful. Keep us posted how you get on.

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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Re: My spotify apps stop playing in background but there is no option in iOS to fix this.

Regular

Hi @Mihail

 

Thank you for the suggestions. I just tried with another account and the same issue happened. 

 

Also, I don't have any battery optimization app, and background app refresh is opted-in. 

 

Not sure what else to do 😕 

 

Best,

Corentin 

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Re: My spotify apps stop playing in background but there is no option in iOS to fix this.

Moderator
Moderator

Hey @Nexialisme,

 

Thanks for getting back to us.

 

Just to make sure that we're on the same page - this issue comes up only when you use CarPlay or connect via Bluetooth, right?

 

Have you checked for updates for Car Play app? It might be also a good idea to remove the app completely and installing it anew.

 

Could you also share if the app stops when connecting only to specific devices via Bluetooth (and their make and model) or in general?

 

Keep us posted, we'll be keeping an eye out for your reply.

 

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

Re: My spotify apps stop playing in background but there is no option in iOS to fix this.

Regular

Hi Mihail,

 

I just tried and the app stops playing even when not connected to CarPlay or any Bluetooth.

 

If I keep the Spotify app opened and let it play,  it's playing correctly. The issue only happens when the app is playing in the background. 

 

Also, it doesn't have any effect if I play a song that is stored on local vs streaming. 

 

Thanks so much!

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Re: My spotify apps stop playing in background but there is no option in iOS to fix this.

Regular

I just tried another time to delete and reinstall the Spotify app and it seems that the new version (8.5.80.1178) solves the issue.

 

Thank you for all the support Mihail!

 

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