Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

My spotify won't let me listen to me of song and to listen to a random song in my songs I pla

My spotify won't let me listen to me of song and to listen to a random song in my songs I pla

My spotify won't let me listen to my choice of song and to listen to a random song in my songs I have to click suffle play I had a premium account I got it last year with my contract with Vodafone it was after the 17 I got the contract and this is really annoying me because I can only listen to random songs at home on the wifi or someone else's wifi please help me btw I'm on a iPhone 5s
Reply
1 Reply

I suggest you contact support so they can help you. Make sure you tell them that your premium features aren't working. 

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts