Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80055 Views
  • 19 replies
  • 37 likes
  • 80055 Views
  • 19 replies
  • 37 likes

Solved!! iOS / Desktop syncing

I have several playlists marked for offline mode in my desktop app. In an older version of the spotify iOS app, I used to be able to open it and while on the same wifi network, the offiline mode playlists would update on my phone. This isn't working ...

  • Casual Listener
  • I have several playlists marked for offline mode in my desktop app. In an older version of the spotify iOS app, I used to be able to open it and while on the same wifi network, the offiline mode play...
  • MattSuda
  • Spotify Star
  • 835 Views
  • 3 replies
  • 1 likes
  • 835 Views
  • 3 replies
  • 1 likes

iPhone 5s search

My search is not working on iPhone 5s can anyone help or know of any solution thank you

  • Newbie
  • My search is not working on iPhone 5s can anyone help or know of any solution thank you
  • MattSuda
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • Premium
  • 376 Views
  • 1 replies
  • 0 likes

Problemas con off line

Buenas tardes, tengo spotify premium.. Y una vez creada una playlist activo el interruptor offline, y se activan en ese modo algunas canciones, pero no todas de mi playlist... He intentado desactivar y activar el modo offline pero no hay manera, Un s...

  • Newbie
  • Buenas tardes, tengo spotify premium.. Y una vez creada una playlist activo el interruptor offline, y se activan en ese modo algunas canciones, pero no todas de mi playlist... He intentado desactivar...
  • MattSuda
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Spotify un-syncs local tracks every time I upgrade the app

For maybe the last 5 or 6 iOS app updates, every single time I update the Spotify app on my iPhone, my playlists containing local tracks un-sync just the local tracks. The playlist still displays the green "off-line sync" arrow, even on the local tra...

  • Newbie
  • For maybe the last 5 or 6 iOS app updates, every single time I update the Spotify app on my iPhone, my playlists containing local tracks un-sync just the local tracks. The playlist still displays the...
  • MattSuda
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! How to auto filter out Explicit songs from TopList?

I could understand artists freedom and creativity. But sometimes I just want to play songs in the car with yound kids around. It will be nice to have an option to automatically filter out all songs with explicit tags. I couldn't find anyway in my pla...

  • Visitor
  • I could understand artists freedom and creativity.   But sometimes I just want to play songs in the car with yound kids around. It will be nice to have an option to automatically filter out al...
  • MattSuda
  • Spotify Star
  • 617 Views
  • 1 replies
  • 3 likes
  • 617 Views
  • 1 replies
  • 3 likes

Where's the Top Lists??

It's gone. And don't tell me that "Charts" replaced it. What a massive downgrade. With Top List I was able to go to the top list of the genre of my choosing and not just some poor excuse top 50 list.Sorry but if this is how it's going to be, I'm canc...

  • Newbie
  • It's gone. And don't tell me that "Charts" replaced it. What a massive downgrade. With Top List I was able to go to the top list of the genre of my choosing and not just some poor excuse top 50 list....
  • MattSuda
  • Spotify Star
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Personal songs that are NOT in the Spotify catalogue are disappearing from the app

I have a bunch of songs in my iTunes library, synced with Spotify, that will remove themselves from the app a while after syncing them with my device. It only happens to some specific songs/collections. For example, I have a bunch of bootleg albums f...

  • Casual Listener
  • I have a bunch of songs in my iTunes library, synced with Spotify, that will remove themselves from the app a while after syncing them with my device. It only happens to some specific songs/collectio...
  • MattSuda
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Offline mode

I have saved lots of albums but not all work in offline mood, in my gym I get no signal and have made all the tracks available offline but yet not all of them work Can anyone help me out on this? Cheers

  • Newbie
  • I have saved lots of albums but not all work in offline mood, in my gym I get no signal and have made all the tracks available offline but yet not all of them work Can anyone help me out on this? Che...
  • MattSuda
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Deleting songs from offline synched songs.

Hello. I am sure that this probably has been asked before, but how do I delete songs that I have downloaded for offline play with Spotify Premium on my iPhone? I know that erasing the app and reinstalling it would probably do the trick but, is there ...

  • Newbie
  • Hello. I am sure that this probably has been asked before, but how do I delete songs that I have downloaded for offline play with Spotify Premium on my iPhone? I know that erasing the app and reinsta...
  • MattSuda
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Offline synching very slow on iOS (iPhone 6+) and Windows over at home network (ATT).

When I sync my track offline over my home network, they sync abnormaly slow over my home network. I tried this over other networks, and it seems to work normally. I currently have ATT U-Verse as my internet provider with 24mbs/s download speeds on ev...

  • Casual Listener
  • When I sync my track offline over my home network, they sync abnormaly slow over my home network. I tried this over other networks, and it seems to work normally.   I currently have ATT U-Vers...
  • 564 Views
  • 0 replies
  • 0 likes
  • 564 Views
  • 0 replies
  • 0 likes

Making a playlist offline some songs wont sync.

I have Spotify Premium and until today i never had any issues with listening to music both online and offline on my IPhone 5s latest IOS w/ Spotify V 2.6.0. But last night I had an issue that my local tracks (2 of 3) unsynced, no big deal I clicked t...

image2.PNG
  • Casual Listener
  • I have Spotify Premium and until today i never had any issues with listening to music both online and offline on my IPhone 5s latest IOS w/ Spotify V 2.6.0. But last night I had an issue that my loca...
  • LisAngel83
  • Newbie
  • 511 Views
  • 4 replies
  • 0 likes
  • 511 Views
  • 4 replies
  • 0 likes

After spotify upgrade on iPad, one playlist lost

Spotify on my iPad 2 upgraded yesterday. Today, I launched it, and it showed me my lists. When I clicked on a particular playlist, it gave me a cryptic error about ?Auth failed or something along those lines. Then it booted me out to the login page. ...

  • Casual Listener
  • Spotify on my iPad 2 upgraded yesterday.  Today, I launched it, and it showed me my lists.  When I clicked on a particular playlist, it gave me a cryptic error about ?Auth failed or somethi...
  • bilym95
  • Casual Listener
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Integra amplifier Spotify connect problem / Spotify iOS 2.6.0 / Mac OS 1.0.1.1060

I hvae an Integra 50.5 amplifier After 3/12 I update iOS Spotify 2.6.0 and Mac OS newest version. I can't listen to music via spotify connect stablely. I tried tuneIn streaming in the same amplifier, it is OK. So it is not the local network issue. It...

  • Newbie
  • I hvae an Integra 50.5 amplifier   After 3/12 I update iOS Spotify 2.6.0 and Mac OS newest version. I can't listen to music via spotify connect stablely.   I tried tuneIn streaming in t...
  • 1073 Views
  • 0 replies
  • 1 likes
  • 1073 Views
  • 0 replies
  • 1 likes

Spotify free not working on iphone

I just downgraded my account to free and spotify no longer plays any songs in my iPhone. Tried reinstalling the app with no luck. Please help. Thx

  • Casual Listener
  • I just downgraded my account to free and spotify no longer plays any songs in my iPhone. Tried reinstalling the app with no luck. Please help. Thx
  • MattSuda
  • Spotify Star
  • 488 Views
  • 2 replies
  • 0 likes
  • 488 Views
  • 2 replies
  • 0 likes

Solved!! Can't import local files

All of a sudden I can't import local files from my computer. I used to be able to just drag the file and drop it into the Spotify local files section, now when I do that, nothing happens. Is there a new way to do this?

  • Casual Listener
  • All of a sudden I can't import local files from my computer. I used to be able to just drag the file and drop it into the Spotify local files section, now when I do that, nothing happens. Is there a ...
  • brknghstgames
  • Regular
  • 5612 Views
  • 4 replies
  • 0 likes
  • 5612 Views
  • 4 replies
  • 0 likes

Top 100 List

What happened with Top 100 playlists by genre? I can't find it on iOS or mac app...

  • Newbie
  • What happened with Top 100 playlists by genre? I can't find it on iOS or mac app...
  • MattSuda
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Local Files being deleted / desynchronised on iPhone 4S

Hello all, Been trying to find a specific thread for this for a while but to no avail. I have a Spotify Premium account and use my iPhone as a secondary device, and I use a lot of local files in a lot of playlists I have. However, recently I have fou...

  • Newbie
  • Hello all,  Been trying to find a specific thread for this for a while but to no avail. I have a Spotify Premium account and use my iPhone as a secondary device, and I use a lot of local file...
  • user-removed
  • Not applicable
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Played 10 secs and stop, running really weird.

Hi, I am currently experiencing a really big and weird problem here. Spotify has been running really slow and unstable on my iPad Air since probably two months ago. The browse page is loading really really slow, musics played and stops after 10 secon...

  • Regular
  • Hi, I am currently experiencing a really big and weird problem here. Spotify has been running really slow and unstable on my iPad Air since probably two months ago. The browse page is loading really ...
  • pkgamma
  • Regular
  • 408 Views
  • 2 replies
  • 1 likes
  • 408 Views
  • 2 replies
  • 1 likes

Solved!! Can both my wife & I to control CONNECT via our iphones but with only 1 Premium account?

Hello Is it possible for both my wife & I to control Spotify Connect via our iphones but with only 1 Premium account? At the moment we just tend to play downloaded music through an ipod dock speaker system, but I want to overhaul our system. I am int...

  • Casual Listener
  • Hello   Is it possible for both my wife & I to control Spotify Connect via our iphones but with only 1 Premium account?   At the moment we just tend to play downloaded music through...
  • MattSuda
  • Spotify Star
  • 1030 Views
  • 3 replies
  • 0 likes
  • 1030 Views
  • 3 replies
  • 0 likes

Can't PLAY specific song from album/artist on iPhone; SHUFFLE PLAY only??

Here's the example: I open Spotify on my iPhone 6. I go to Search and type in I Was An Eagle, which is a track off of Laura Marling's album, "Once I Was An Eagle." In the results under Albums it shows that album; I hit the arrow button, it takes me t...

  • Casual Listener
  • Here's the example: I open Spotify on my iPhone 6. I go to Search and type in I Was An Eagle, which is a track off of Laura Marling's album, "Once I Was An Eagle." In the results under Albums it show...
  • ErickRGuetta
  • Community Legend
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes