Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62803 Views
  • 16 replies
  • 37 likes
  • 62803 Views
  • 16 replies
  • 37 likes

Why does my count list not work in my bmw?

Up until recently, my spotlight app was working well in my BMW. However, recently, the total track count list is showing as zero, and I can't seem to get it to show the total track number like it used to. Does anybody have any ideas?

  • Casual Listener
  • Up until recently, my spotlight app was working well in my BMW. However, recently, the total track count list is showing as zero, and I can't seem to get it to show the total track number like it use...
  • boglin
  • Casual Listener
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

Can't share with friend via spotify username

Believe it or not, I know a lot of people who don't use Facebook (especially foreigners). I'd like to share music with them via Spotify. In the desktop app, if I know the Spotify username, I can just type it in and send it to them. But for some reaso...

  • Regular
  • Believe it or not, I know a lot of people who don't use Facebook (especially foreigners).   I'd like to share music with them via Spotify. In the desktop app, if I know the Spotify username, I...
  • Sl33pwalker
  • Music Fan
  • 3409 Views
  • 8 replies
  • 5 likes
  • 3409 Views
  • 8 replies
  • 5 likes

Spotify crashes when I try to search

whenever I use the search function on mobile it crashes. As soon as I type the first letter in the search it crashes. I deleted the app and reinstalled and it fixed if temporarily. Now it's happening again. It is extremely frustrating.

  • Newbie
  • whenever I use the search function on mobile it crashes. As soon as I type the first letter in the search it crashes. I deleted the app and reinstalled and it fixed if temporarily. Now it's happening...
  • MattSuda
  • Spotify Star
  • 1149 Views
  • 1 replies
  • 0 likes
  • 1149 Views
  • 1 replies
  • 0 likes

Local files are not working on my iphone 5

Hello, I have spotify premium and I have a few local files on my laptop that I would like to play on my iPhone. On my laptop the local files are working fine even when i'm offline, but on my phone it doesn't work when i'm online or offline. The playl...

  • Newbie
  • Hello,   I have spotify premium and I have a few local files on my laptop that I would like to play on my iPhone. On my laptop the local files are working fine even when ...
  • kbrooksc
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Inbox isn't updating & I can't always share

I'm not sure if these two are related, but I'm experiencing two problems: When a friend sends a song to my Inbox, it doesn't show up in my inbox at all on my iPhone. It does, however, show up when I'm logged into Spotify on my Mac. I can send things ...

  • Visitor
  • I'm not sure if these two are related, but I'm experiencing two problems:   When a friend sends a song to my Inbox, it doesn't show up in my inbox at all on my iPhone. It does, however, show...
  • MattSuda
  • Spotify Star
  • 668 Views
  • 3 replies
  • 0 likes
  • sharing
  • 668 Views
  • 3 replies
  • 0 likes

Your Music Bug When Updating / Displaying Artist View

Hello, I have noticed an issue on the latest iOS 7.1.1 iPhone 5, app. 1.4.0.1334 regarding Your Music not updating the Artists view correctly. It is a similar (probably related) to the OSX 0.9.11.27.g2b1a638c problem / bug I recently reported (see be...

photo 2.png photo 1.png
  • Roadie
  • Hello,   I have noticed an issue on the latest iOS 7.1.1 iPhone 5, app. 1.4.0.1334 regarding Your Music not updating the Artists view correctly.  It is a similar (probably rel...
  • zeppelincmj
  • Casual Listener
  • 1586 Views
  • 16 replies
  • 1 likes
  • iOS
  • 1586 Views
  • 16 replies
  • 1 likes

Solved!! 4th Device Management

Just got a new iPad Air. This is my 4th device for Spotify. If I de-sync one device, can I still stream Spotify on that device? I understand that only 3 devices can be used "offline". ...But what about online streaming can my 4th device be used for s...

  • Casual Listener
  • Just got a new iPad Air. This is my 4th device for Spotify. If I de-sync one device, can I still stream Spotify on that device? I understand that only 3 devices can be used "offline". ...But what a...
  • OviiiOne
  • Community Legend
  • 699 Views
  • 5 replies
  • 0 likes
  • 699 Views
  • 5 replies
  • 0 likes

Solved!! Spotify very expensive on iPhone ??

Hello, before i changed to spotify i was using deezer which cost 9,99€ per month. In the internet i saw that spotify also cost 9,99€ per month and because of the better quality from the songs i changed to spotify but as i bought there was a window wh...

  • Newbie
  • Hello,   before i changed to spotify i was using deezer which cost 9,99€ per month. In the internet i saw that spotify also cost 9,99€ per month and because of the better quality from the so...
  • JoeThomas
  • Community Legend
  • 1385 Views
  • 1 replies
  • 0 likes
  • 1385 Views
  • 1 replies
  • 0 likes

Song available offline, how does it play in online mode?

Suppose you make a song available offline, but do not go into offline mode in settings. When you play the song, does Spotify play the downloaded version or does it stream the song?

  • Casual Listener
  • Suppose you make a song available offline, but do not go into offline mode in settings.  When you play the song, does Spotify play the downloaded version or does it stream the song?  
  • popo100000
  • Casual Listener
  • 1058 Views
  • 3 replies
  • 1 likes
  • 1058 Views
  • 3 replies
  • 1 likes

Solved!! None of the buttons are showing up!

Okay, so none of the buttons are showing up. This includes the play, shuffle, menu, next and back or anything that you need. Like I can still press where they are suppose to be and they work but the aren't there. I'm new so if like to know what I'm p...

  • Newbie
  • Okay, so none of the buttons are showing up. This includes the play, shuffle, menu, next and back or anything that you need. Like I can still press where they are suppose to be and they work but the ...
  • MattSuda
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Premium different on different devices?

I have premium and so does my friend but on his he can get (on his new Nokia) for example the album "The raven that refused to sing" by Steven Wilson but when i do the same search on my Ipod I don't get this or any other albums by him even though the...

  • Casual Listener
  • I have premium and so does my friend but on his he can get (on his new Nokia) for example the album "The raven that refused to sing" by Steven Wilson but when i do the same search on my Ipod I don't ...
  • MattSuda
  • Spotify Star
  • 343 Views
  • 4 replies
  • 0 likes
  • 343 Views
  • 4 replies
  • 0 likes

Solved!! Being able to filter songs on IOS app

Why aren't we able to filter songs after song name, added date, artist, album etc??? Ive been using spotify on IOS for quite som time now, and my list has over 1000 songs and it is annoying to scroll through lots of songs just to listen to the latest...

  • Casual Listener
  • Why aren't we able to filter songs after song name, added date, artist, album etc??? Ive been using spotify on IOS for quite som time now, and my list has over 1000 songs and it is annoying to scroll...
  • MattSuda
  • Spotify Star
  • 289 Views
  • 1 replies
  • 1 likes
  • 289 Views
  • 1 replies
  • 1 likes

iPhone 6 Syncing Problem

I recently began using Spotify Premium for the main reason that I can sync the music to my phone and use Spotify offline. However, I follow all the steps to turn my phone offline, and every single song in my inventory turns gray, and it tells me ever...

  • Newbie
  • I recently began using Spotify Premium for the main reason that I can sync the music to my phone and use Spotify offline.  However, I follow all the steps to turn my phone offline, and every sin...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Songs don't sync anymore

HI, I have plenty of storage left, and I have tried restarting both the app and my iPhone 6 but for the past few months new songs that I have added are not syncing to then be played offline, as well as some older songs (seemingly random). I have a Pr...

  • Newbie
  • HI,   I have plenty of storage left, and I have tried restarting both the app and my iPhone 6 but for the past few months new songs that I have added are not syncing to then be played offlin...
  • OviiiOne
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Spotify crashes

After latest update spotify keep crashing on 5s 8.1.2 any solutions ?

  • Casual Listener
  • After latest update spotify keep crashing on 5s 8.1.2 any solutions ?
  • Vismo
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Spotify SLOW on iPad since last update

Okay so since probably the 2.0 Soptify update, it's running extremely **bleep**ing slow on iPad. Works find on my iPhone 5 but not the iPad Air. And I am paying for Premium subscribtion but can't listen to no **bleep**ing music on iPad. I have a WiFi...

  • Regular
  • Okay so since probably the 2.0 Soptify update, it's running extremely **bleep**ing slow on iPad. Works find on my iPhone 5 but not the iPad Air. And I am paying for Premium subscribtion but can't lis...
  • MattSuda
  • Spotify Star
  • 1836 Views
  • 4 replies
  • 0 likes
  • 1836 Views
  • 4 replies
  • 0 likes

Temporary fix for sorting songs in playlists

Hello everyone, Since Spotify is taking their good time implenting the most simple function in a music player — Sorting of a playlist — I guess we, the users, have to work on getting around it. And I actually found a simple workaround: Open up your S...

  • Casual Listener
  • Hello everyone,   Since Spotify is taking their good time implenting the most simple function in a music player — Sorting of a playlist — I guess we, the users, have to work on getting around ...
  • mrcolonist
  • Casual Listener
  • 510 Views
  • 2 replies
  • 1 likes
  • 510 Views
  • 2 replies
  • 1 likes

Spotify radio app

My spotify radio app keeps playing the same exact songs. Everytime I start the app I get the exact same song list. I've skipped as far ahead as 49 songs it's the exact same playlist everyday. I've tried logging out / in. Reinstalling the app etc. can...

  • Visitor
  • My spotify radio app keeps playing the same exact songs. Everytime I start the app I get the exact same song list. I've skipped as far ahead as 49 songs it's the exact same playlist everyday. ...
  • Marceeee
  • Newbie
  • 1827 Views
  • 39 replies
  • 0 likes
  • 1827 Views
  • 39 replies
  • 0 likes

Solved!! Spotify Abroad???

So basically, Spotify said "You can only use Spotify abroad for 14 days." I'M NOT EVEN ABROAD GEEZ. It's the Canadian one, so maybe that's the problem? I don't know. Maybe because I used it at a different location (but still in my country) that's a c...

  • Casual Listener
  • So basically, Spotify said "You can only use Spotify abroad for 14 days." I'M NOT EVEN ABROAD GEEZ. It's the Canadian one, so maybe that's the problem? I don't know. Maybe because I used it at a diff...
  • MattSuda
  • Spotify Star
  • 483 Views
  • 2 replies
  • 0 likes
  • 483 Views
  • 2 replies
  • 0 likes

Unable to create playlists in folders after update

Hey, As you can see, I like to organise my Spotify display so I have a folder for all the artists in my "library", similar to iTunes (I've lost my itunes library twice now in the past two years) (this also helps for shuffling). Now since the update (...

  • Roadie
  • Hey,   As you can see, I like to organise my Spotify display so I have a folder for all the artists in my "library", similar to iTunes (I've lost my itunes library twice now in the past...
  • MattSuda
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes