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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30754 Views

40 replies

9 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95480 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293897 Views

60 replies

15 likes

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  • 60 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123813 Views

19 replies

38 likes

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  • 19 replies
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Save playlist (on iphone) without adding songs to saved songs?

Recently the behavior of spotify changed; now, it appears it is impossible to make a playlist available offline without having it added to saved songs. Before this, I used to use my "songs" as a playlist, functioning exactly like the starred playlist...

Casual Listener

Recently the behavior of spotify changed; now, it appears it is impossible to make a playlist available offline without having it added to saved songs.    Before this, I used to use my "s...

1502 Views

0 replies

1 likes

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Solved!! Spotify Running in Background When Not Playing Music

I've had an issue with the Spotify app on my iPad for a while now where if I pause a track, Spotify will continue to keep my iPad awake indefinitely. I can verify this by looking at the usage time in the battery usage menu, and then seeing Spotify wi...

Casual Listener

I've had an issue with the Spotify app on my iPad for a while now where if I pause a track, Spotify will continue to keep my iPad awake indefinitely. I can verify this by looking at the usage time in...

duffman55

Casual Listener

22352 Views

2 replies

0 likes

battery drain
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Premium

Hi I pay for Premium but seem to be getting the free service. This has been going on for a couple of days. What's up? Ian

Newbie

Hi   I pay for Premium but seem to be getting the free service. This has been going on for a couple of days.   What's up?   Ian

Jordi

Community Legend

442 Views

1 replies

0 likes

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Sounds stops halfway through the song

Halfway through the song the sound stops while the song keeps playing. I tried to reinstall it but that doesn't solve it. Help please!

Casual Listener

Halfway through the song the sound stops while the song keeps playing. I tried to reinstall it but that doesn't solve it. Help please!

Bartjeddie

Casual Listener

368 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Synchronize artist

Hello,Is it possible or could it please be possible to sync a whole artist at once rather than album by album?

Casual Listener

Hello, Is it possible or could it please be possible to sync a whole artist at once rather than album by album?

dinomight

Spotify Star

915 Views

5 replies

0 likes

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Doesn't download whole of my offline songs

Everytime Spotify updates nearly completely of my offline songs are deleted and it's not possible to get them back on the ipad or iphone. i need to make a new playlist with the same files in it, and even then not all of my songs are synchronized. i'v...

Newbie

Everytime Spotify updates nearly completely of my offline songs are deleted and it's not possible to get them back on the ipad or iphone. i need to make a new playlist with the same files in it, and ...

SwannaK

Music Fan

840 Views

1 replies

0 likes

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iPad go to album not working

I am finding that quite often when listening to a track, I try to go to the full album, and all I get is the 3 dots.Please fix.

Gig Goer

I am finding that quite often when listening to a track, I try to go to the full album, and all I get is the 3 dots. Please fix.

Feddar

Gig Goer

387 Views

1 replies

0 likes

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Solved!! iPad connection to iPhone no longer working

When I play music on my iPhone, I used to be able to use my iPad to control the music. This was great becaus I could connect the iPhone to the stereo and control it with the iPad.The iPad no longer see the iPhone. In fact, I can now play 2 different ...

Gig Goer

When I play music on my iPhone, I used to be able to use my iPad to control the music. This was great becaus I could connect the iPhone to the stereo and control it with the iPad. The iPad no long...

Feddar

Gig Goer

987 Views

2 replies

0 likes

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Spotify always asks for mobile data network

Dear developpers, I am using spotify on my IoS. I have iphone 4. When moved to Ios 7 all the apps had a feature to ask to activate mobile data network and re-direct you to the settings. Since then most of them coded to delete this everytime popping m...

Casual Listener

Dear developpers,   I am using spotify on my IoS. I have iphone 4. When moved to Ios 7 all the apps had a feature to ask to activate mobile data network and re-direct you to the settings. Sinc...

270 Views

0 replies

0 likes

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iPhone / iPad: Songs are not downloaded even though Available offline is chosen

Hi, I noticed that I couldn't make songs on a playlist available offline on my iPad (3). When I turn Available Offline on then songs will get a small arrow down icon beneath it but it doesn't start to sync the song. I seached for solutions and tried ...

Newbie

Hi,   I noticed that I couldn't make songs on a playlist available offline on my iPad (3). When I turn Available Offline on then songs will get a small arrow down icon beneath it but it d...

Valle641

Casual Listener

449 Views

1 replies

0 likes

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Solved!! I have premium but it only lets me shuffle!

Hi, I have spotify premium (I pay 9.99/month) and it's worked no problem for the last few moths, but today it's not been letting me pick songs on demand- it just lets me shuffle only! I've uninstalled and reinstalled the app, and my payments are up t...

Casual Listener

Hi, I have spotify premium (I pay 9.99/month) and it's worked no problem for the last few moths, but today it's not been letting me pick songs on demand- it just lets me shuffle only! I've uninstalle...

Sean_vanhorn

Regular

1307 Views

8 replies

0 likes

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Many songs not playing offline

I have several offline playlists on my premium account (nowhere near the 3333 song max). However, even after syncing, many songs will not play offline. I'll be out for a run and my playlist will just stop when it hits a song that won't play off line....

Newbie

I have several offline playlists on my premium account (nowhere near the 3333 song max). However, even after syncing, many songs will not play offline. I'll be out for a run and my playlist will just...

402 Views

0 replies

0 likes

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Is this a known bug? iPhone 6 Plus 8.2 / Spotify 2.7.0.1943

I can search for an artist, select an album, click on save then select the "Available Offline" button. Then when viewing My Music / Albums, the little green down arrow is there next to the artist name indicating the album has been downloaded and when...

Casual Listener

I can search for an artist, select an album, click on save then select the "Available Offline" button. Then when viewing My Music / Albums, the little green down arrow is there next to the artis...

312 Views

0 replies

0 likes

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Downloading stopped after some amount of downloaded albums

Hi!I have a problem with my spotify. I downloaded great amount of albums on my 'offline zone', and I want to do the same with much more of them, because do not want to use my built-in Internet outside wi-fi. But I can't do it! As usual I tick 'availb...

Casual Listener

Hi! I have a problem with my spotify. I downloaded great amount of albums on my 'offline zone', and I want to do the same with much more of them, because do not want to use my built-in Internet outs...

MattSuda

Spotify Star

446 Views

2 replies

0 likes

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  • 2 replies
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I can't download all the songs in offline mode to my Iphone 5s

I have a premium account. When I turn to offline mode to any of my playlists, it would only download less than half of all the songs. Also, when I add more songs to any playlist doesn't sync the new songs in offline mode.What should I do to have all ...

Newbie

I have a premium account. When I turn to offline mode to any of my playlists, it would only download less than half of all the songs. Also, when I add more songs to  any playlist doesn't sync th...

MattSuda

Spotify Star

431 Views

1 replies

0 likes

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Solved!! Spotify Wont play on iphone

Hi, I can no longer play spotify on my iphone. The songs are greyed out and pressing them does nothing. I have a family plan but when i go into my account settings it says free. I have tried closing the app, restarting the phone, uninstalling and rei...

Casual Listener

Hi,   I can no longer play spotify on my iphone. The songs are greyed out and pressing them does nothing. I have a family plan but when i go into my account settings it says free.   I h...

daveyc

Casual Listener

657 Views

2 replies

0 likes

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v1.0 Profile says '0 playlists'

To be honest - I don't know if this problem is new to the updated app or if I just never noticed it before - but on my phone, when i go to the profile screen - where it says number of playlists, followers and following - it says '0 playlists'. the pl...

Gig Goer

To be honest - I don't know if this problem is new to the updated app or if I just never noticed it before - but on my phone, when i go to the profile screen - where it says number of playlists, foll...

blo

Regular

1341 Views

3 replies

0 likes

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Premium account stopped working

I'm premium since last year and suddenly two days ago my account was changed back to "free". I have logged in and out couple time and try in my other devices and still doesn't work. My last payment ID is 9GA59188T0912491B. What can I do?

Newbie

I'm premium since last year and suddenly two days ago my account was changed back to "free". I have logged in and out couple time and try in my other devices and still doesn't work. My last payment I...

MattSuda

Spotify Star

464 Views

2 replies

0 likes

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  • 2 replies
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Solved!! New to Spotify and Love it! Have a few question though...

Hey Everyone, I just got a Premium Account mainly for the offline mode and other bonus features. I use my phone a lot for music especially when I am driving, running, etc. Since I am a heavy user for streaming music I firgured the offline mode would ...

Casual Listener

Hey Everyone,             I just got a Premium Account mainly for the offline mode and other bonus features.  I use my phone a lot for music especially when ...

MattSuda

Spotify Star

526 Views

3 replies

0 likes

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  • 3 replies
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My premium doesn't work

My premium account went to free the other night. I went to spotify.com, and read about the techincal problems. Anyway, it says that it's been fixed, but I still doesn't have my premium account back. I have deleted the app, and logged in and out almos...

Casual Listener

My premium account went to free the other night. I went to spotify.com, and read about the techincal problems. Anyway, it says that it's been fixed, but I still doesn't have my premium account back. ...

MattSuda

Spotify Star

846 Views

7 replies

1 likes

  • 846 Views
  • 7 replies
  • 1 likes