Announcements

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37124 Views

41 replies

10 likes

  • 37124 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102622 Views

115 replies

12 likes

Other
  • 102622 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1302 Views

0 replies

0 likes

iOS
  • 1302 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299135 Views

61 replies

16 likes

  • 299135 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125826 Views

19 replies

38 likes

  • 125826 Views
  • 19 replies
  • 38 likes

iPad go to album not working

I am finding that quite often when listening to a track, I try to go to the full album, and all I get is the 3 dots.Please fix.

Gig Goer

I am finding that quite often when listening to a track, I try to go to the full album, and all I get is the 3 dots. Please fix.

Feddar

Gig Goer

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Solved!! iPad connection to iPhone no longer working

When I play music on my iPhone, I used to be able to use my iPad to control the music. This was great becaus I could connect the iPhone to the stereo and control it with the iPad.The iPad no longer see the iPhone. In fact, I can now play 2 different ...

Gig Goer

When I play music on my iPhone, I used to be able to use my iPad to control the music. This was great becaus I could connect the iPhone to the stereo and control it with the iPad. The iPad no long...

Feddar

Gig Goer

1009 Views

2 replies

0 likes

  • 1009 Views
  • 2 replies
  • 0 likes

Spotify always asks for mobile data network

Dear developpers, I am using spotify on my IoS. I have iphone 4. When moved to Ios 7 all the apps had a feature to ask to activate mobile data network and re-direct you to the settings. Since then most of them coded to delete this everytime popping m...

Casual Listener

Dear developpers,   I am using spotify on my IoS. I have iphone 4. When moved to Ios 7 all the apps had a feature to ask to activate mobile data network and re-direct you to the settings. Sinc...

286 Views

0 replies

0 likes

  • 286 Views
  • 0 replies
  • 0 likes

iPhone / iPad: Songs are not downloaded even though Available offline is chosen

Hi, I noticed that I couldn't make songs on a playlist available offline on my iPad (3). When I turn Available Offline on then songs will get a small arrow down icon beneath it but it doesn't start to sync the song. I seached for solutions and tried ...

Newbie

Hi,   I noticed that I couldn't make songs on a playlist available offline on my iPad (3). When I turn Available Offline on then songs will get a small arrow down icon beneath it but it d...

Valle641

Casual Listener

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Solved!! I have premium but it only lets me shuffle!

Hi, I have spotify premium (I pay 9.99/month) and it's worked no problem for the last few moths, but today it's not been letting me pick songs on demand- it just lets me shuffle only! I've uninstalled and reinstalled the app, and my payments are up t...

Casual Listener

Hi, I have spotify premium (I pay 9.99/month) and it's worked no problem for the last few moths, but today it's not been letting me pick songs on demand- it just lets me shuffle only! I've uninstalle...

Sean_vanhorn

Regular

1393 Views

8 replies

0 likes

  • 1393 Views
  • 8 replies
  • 0 likes

Many songs not playing offline

I have several offline playlists on my premium account (nowhere near the 3333 song max). However, even after syncing, many songs will not play offline. I'll be out for a run and my playlist will just stop when it hits a song that won't play off line....

Newbie

I have several offline playlists on my premium account (nowhere near the 3333 song max). However, even after syncing, many songs will not play offline. I'll be out for a run and my playlist will just...

417 Views

0 replies

0 likes

  • 417 Views
  • 0 replies
  • 0 likes

Is this a known bug? iPhone 6 Plus 8.2 / Spotify 2.7.0.1943

I can search for an artist, select an album, click on save then select the "Available Offline" button. Then when viewing My Music / Albums, the little green down arrow is there next to the artist name indicating the album has been downloaded and when...

Casual Listener

I can search for an artist, select an album, click on save then select the "Available Offline" button. Then when viewing My Music / Albums, the little green down arrow is there next to the artis...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes

Downloading stopped after some amount of downloaded albums

Hi!I have a problem with my spotify. I downloaded great amount of albums on my 'offline zone', and I want to do the same with much more of them, because do not want to use my built-in Internet outside wi-fi. But I can't do it! As usual I tick 'availb...

Casual Listener

Hi! I have a problem with my spotify. I downloaded great amount of albums on my 'offline zone', and I want to do the same with much more of them, because do not want to use my built-in Internet outs...

MattSuda

Spotify Star

476 Views

2 replies

0 likes

  • 476 Views
  • 2 replies
  • 0 likes

I can't download all the songs in offline mode to my Iphone 5s

I have a premium account. When I turn to offline mode to any of my playlists, it would only download less than half of all the songs. Also, when I add more songs to any playlist doesn't sync the new songs in offline mode.What should I do to have all ...

Newbie

I have a premium account. When I turn to offline mode to any of my playlists, it would only download less than half of all the songs. Also, when I add more songs to  any playlist doesn't sync th...

MattSuda

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Wont play on iphone

Hi, I can no longer play spotify on my iphone. The songs are greyed out and pressing them does nothing. I have a family plan but when i go into my account settings it says free. I have tried closing the app, restarting the phone, uninstalling and rei...

Casual Listener

Hi,   I can no longer play spotify on my iphone. The songs are greyed out and pressing them does nothing. I have a family plan but when i go into my account settings it says free.   I h...

daveyc

Casual Listener

673 Views

2 replies

0 likes

  • 673 Views
  • 2 replies
  • 0 likes

v1.0 Profile says '0 playlists'

To be honest - I don't know if this problem is new to the updated app or if I just never noticed it before - but on my phone, when i go to the profile screen - where it says number of playlists, followers and following - it says '0 playlists'. the pl...

Gig Goer

To be honest - I don't know if this problem is new to the updated app or if I just never noticed it before - but on my phone, when i go to the profile screen - where it says number of playlists, foll...

blo

Regular

1362 Views

3 replies

0 likes

  • 1362 Views
  • 3 replies
  • 0 likes

Premium account stopped working

I'm premium since last year and suddenly two days ago my account was changed back to "free". I have logged in and out couple time and try in my other devices and still doesn't work. My last payment ID is 9GA59188T0912491B. What can I do?

Newbie

I'm premium since last year and suddenly two days ago my account was changed back to "free". I have logged in and out couple time and try in my other devices and still doesn't work. My last payment I...

MattSuda

Spotify Star

485 Views

2 replies

0 likes

  • 485 Views
  • 2 replies
  • 0 likes

Solved!! New to Spotify and Love it! Have a few question though...

Hey Everyone, I just got a Premium Account mainly for the offline mode and other bonus features. I use my phone a lot for music especially when I am driving, running, etc. Since I am a heavy user for streaming music I firgured the offline mode would ...

Casual Listener

Hey Everyone,             I just got a Premium Account mainly for the offline mode and other bonus features.  I use my phone a lot for music especially when ...

MattSuda

Spotify Star

553 Views

3 replies

0 likes

  • 553 Views
  • 3 replies
  • 0 likes

My premium doesn't work

My premium account went to free the other night. I went to spotify.com, and read about the techincal problems. Anyway, it says that it's been fixed, but I still doesn't have my premium account back. I have deleted the app, and logged in and out almos...

Casual Listener

My premium account went to free the other night. I went to spotify.com, and read about the techincal problems. Anyway, it says that it's been fixed, but I still doesn't have my premium account back. ...

MattSuda

Spotify Star

895 Views

7 replies

1 likes

  • 895 Views
  • 7 replies
  • 1 likes

Computer says I have Premium sub, but iPhone 6 still says Premium Trial

Since the PS4 just got Spotify I decided to join. I'm a student, so I signed up to verify as such to get the discount. I paid uysing a credit card, but after doing so I was sent back to the screen where you verify that you're a student. I exited out ...

Newbie

Since the PS4 just got Spotify I decided to join. I'm a student, so I signed up to verify as such to get the discount. I paid uysing a credit card, but after doing so I was sent back to the screen wh...

MattSuda

Spotify Star

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Offline playlist to iPod synchronisation for Premium subscribers

Hi,about a year ago I was able to download a playlist on my ipod nano and I did not have Spotify Premium.now it seems like i cannot do that anymore. does anyone know how?

Newbie

Hi, about a year ago I was able to download a playlist on my ipod nano and I did not have Spotify Premium. now it seems like i cannot do that anymore. does anyone know how?

MattSuda

Spotify Star

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Shuffle problems - at least on iPad

The shuffle algorithm (at least on the iPad) has a bug. I have several playlists, and I can choose one, press shuffle, and then a song from another playlist will be shuffled as part of the selection (i have double checked that the song is NOT on the ...

Newbie

The shuffle algorithm (at least on the iPad) has a bug. I have several playlists, and I can choose one, press shuffle, and then a song from another playlist will be shuffled as part of the selection ...

MattSuda

Spotify Star

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Solved!! iPhone in Devices

I've got a bit of a problem with my iPhone. When i plug it in to the laptop, the iPhone won't show in devices? The iPhone shows up in iTunes and as a removable device, but not in spotify. My iPhone is connected to the same wi-fi as my laptop but it's...

Casual Listener

I've got a bit of a problem with my iPhone. When i plug it in to the laptop, the iPhone won't show in devices? The iPhone shows up in iTunes and as a removable device, but not in spotify. My iPhone i...

MattSuda

Spotify Star

1089 Views

3 replies

0 likes

iphone
problem
  • 1089 Views
  • 3 replies
  • 0 likes

Inbox on iPhone 5S disappeared

My ability to access my inbox suddenly disappeared-- the icon is completely gone and after a thorough search there is no way to access it. What gives, Spotify? You need to bring that feature back immediately, or tell me how I'm missing it!

Newbie

My ability to access my inbox suddenly disappeared-- the icon is completely gone and after a thorough search there is no way to access it.   What gives, Spotify? You need to bring that feature...

MattSuda

Spotify Star

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

Spotify doesn't work

Hi,The app does not play any songs. The songs are not seem as "visible", like playable (the bold white type when it is connected to the internet). Yet, it is connected. Even some playlists show only one song. Also when I play, the song name comes up ...

Regular

Hi, The app does not play any songs. The songs are not seem as "visible", like playable (the bold white type when it is connected to the internet). Yet, it is connected. Even some playlists show onl...

Kubra

Regular

840 Views

3 replies

0 likes

  • 840 Views
  • 3 replies
  • 0 likes