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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43367 Views

43 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109039 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1639 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301892 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127806 Views

19 replies

38 likes

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  • 19 replies
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Solved!! Spotify Wont play on iphone

Hi, I can no longer play spotify on my iphone. The songs are greyed out and pressing them does nothing. I have a family plan but when i go into my account settings it says free. I have tried closing the app, restarting the phone, uninstalling and rei...

Casual Listener

Hi,   I can no longer play spotify on my iphone. The songs are greyed out and pressing them does nothing. I have a family plan but when i go into my account settings it says free.   I h...

daveyc

Casual Listener

685 Views

2 replies

0 likes

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v1.0 Profile says '0 playlists'

To be honest - I don't know if this problem is new to the updated app or if I just never noticed it before - but on my phone, when i go to the profile screen - where it says number of playlists, followers and following - it says '0 playlists'. the pl...

Gig Goer

To be honest - I don't know if this problem is new to the updated app or if I just never noticed it before - but on my phone, when i go to the profile screen - where it says number of playlists, foll...

blo

Regular

1385 Views

3 replies

0 likes

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  • 3 replies
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Premium account stopped working

I'm premium since last year and suddenly two days ago my account was changed back to "free". I have logged in and out couple time and try in my other devices and still doesn't work. My last payment ID is 9GA59188T0912491B. What can I do?

Newbie

I'm premium since last year and suddenly two days ago my account was changed back to "free". I have logged in and out couple time and try in my other devices and still doesn't work. My last payment I...

MattSuda

Spotify Star

499 Views

2 replies

0 likes

  • 499 Views
  • 2 replies
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Solved!! New to Spotify and Love it! Have a few question though...

Hey Everyone, I just got a Premium Account mainly for the offline mode and other bonus features. I use my phone a lot for music especially when I am driving, running, etc. Since I am a heavy user for streaming music I firgured the offline mode would ...

Casual Listener

Hey Everyone,             I just got a Premium Account mainly for the offline mode and other bonus features.  I use my phone a lot for music especially when ...

MattSuda

Spotify Star

567 Views

3 replies

0 likes

  • 567 Views
  • 3 replies
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My premium doesn't work

My premium account went to free the other night. I went to spotify.com, and read about the techincal problems. Anyway, it says that it's been fixed, but I still doesn't have my premium account back. I have deleted the app, and logged in and out almos...

Casual Listener

My premium account went to free the other night. I went to spotify.com, and read about the techincal problems. Anyway, it says that it's been fixed, but I still doesn't have my premium account back. ...

MattSuda

Spotify Star

917 Views

7 replies

1 likes

  • 917 Views
  • 7 replies
  • 1 likes

Computer says I have Premium sub, but iPhone 6 still says Premium Trial

Since the PS4 just got Spotify I decided to join. I'm a student, so I signed up to verify as such to get the discount. I paid uysing a credit card, but after doing so I was sent back to the screen where you verify that you're a student. I exited out ...

Newbie

Since the PS4 just got Spotify I decided to join. I'm a student, so I signed up to verify as such to get the discount. I paid uysing a credit card, but after doing so I was sent back to the screen wh...

MattSuda

Spotify Star

354 Views

1 replies

0 likes

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  • 1 replies
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Offline playlist to iPod synchronisation for Premium subscribers

Hi,about a year ago I was able to download a playlist on my ipod nano and I did not have Spotify Premium.now it seems like i cannot do that anymore. does anyone know how?

Newbie

Hi, about a year ago I was able to download a playlist on my ipod nano and I did not have Spotify Premium. now it seems like i cannot do that anymore. does anyone know how?

MattSuda

Spotify Star

400 Views

1 replies

0 likes

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  • 1 replies
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Shuffle problems - at least on iPad

The shuffle algorithm (at least on the iPad) has a bug. I have several playlists, and I can choose one, press shuffle, and then a song from another playlist will be shuffled as part of the selection (i have double checked that the song is NOT on the ...

Newbie

The shuffle algorithm (at least on the iPad) has a bug. I have several playlists, and I can choose one, press shuffle, and then a song from another playlist will be shuffled as part of the selection ...

MattSuda

Spotify Star

344 Views

1 replies

0 likes

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  • 1 replies
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Solved!! iPhone in Devices

I've got a bit of a problem with my iPhone. When i plug it in to the laptop, the iPhone won't show in devices? The iPhone shows up in iTunes and as a removable device, but not in spotify. My iPhone is connected to the same wi-fi as my laptop but it's...

Casual Listener

I've got a bit of a problem with my iPhone. When i plug it in to the laptop, the iPhone won't show in devices? The iPhone shows up in iTunes and as a removable device, but not in spotify. My iPhone i...

MattSuda

Spotify Star

1104 Views

3 replies

0 likes

iphone
problem
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Inbox on iPhone 5S disappeared

My ability to access my inbox suddenly disappeared-- the icon is completely gone and after a thorough search there is no way to access it. What gives, Spotify? You need to bring that feature back immediately, or tell me how I'm missing it!

Newbie

My ability to access my inbox suddenly disappeared-- the icon is completely gone and after a thorough search there is no way to access it.   What gives, Spotify? You need to bring that feature...

MattSuda

Spotify Star

666 Views

1 replies

0 likes

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  • 1 replies
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Spotify doesn't work

Hi,The app does not play any songs. The songs are not seem as "visible", like playable (the bold white type when it is connected to the internet). Yet, it is connected. Even some playlists show only one song. Also when I play, the song name comes up ...

Regular

Hi, The app does not play any songs. The songs are not seem as "visible", like playable (the bold white type when it is connected to the internet). Yet, it is connected. Even some playlists show onl...

Kubra

Regular

852 Views

3 replies

0 likes

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Spotify Connect and Samsung WAM 750 speakers

Recently bought Samsung multiroom speakers and hub but cannot get Spotify connect to workCan only get Spotify via Bluetooth but then only plays through on e speaker therefore no longer multiroomSamsung app downloaded to iPad and on trial of Spotify p...

Newbie

Recently bought Samsung multiroom speakers and hub but cannot get Spotify connect to work Can only get Spotify via Bluetooth but then only plays through on e speaker therefore no longer multiroom S...

782 Views

0 replies

0 likes

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cannot access search, albums nor artists with iphone 5s

My spotify works great on my laptop, butwith iphone 5s i cannot search anything, all i get is those three famous dots. SimilarlyI cannot access to albums nor artists.Any help? thanks.

Newbie

  My spotify works great on my laptop, but with iphone 5s i cannot search anything,  all i get is those three famous dots. Similarly I cannot access to albums nor artists. Any help? &...

MattSuda

Spotify Star

662 Views

2 replies

0 likes

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  • 2 replies
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Can't sync local T-Swift files to Spotify for iOS from my Mac

I have the 1989 MP3s (legally purchased) that I'm wanting to sync to Spotify, as I do not use iTunes at ALL and 100% of my music is through Spotify. I am following the instructions but because I think the album information is still on Spotify, I can'...

Visitor

I have the 1989 MP3s (legally purchased) that I'm wanting to sync to Spotify, as I do not use iTunes at ALL and 100% of my music is through Spotify.   I am following the instructions but becau...

478 Views

0 replies

1 likes

  • 478 Views
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  • 1 likes

Skips halfway in

Premium user here, latest iOS version. For the past month or so and with no rhyme or rhythm, playlist songs will skip halfway into playing. It's an abrupt skip, and doesn't have the "click" sound you hear when intentionally skipping. It'll work fine ...

Casual Listener

Premium user here, latest iOS version.   For the past month or so and with no rhyme or rhythm, playlist songs will skip halfway into playing. It's an abrupt skip, and doesn't have the "cl...

MattSuda

Spotify Star

560 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Iphone 5, Chinese?

Hey. So i just installed the app on my phone, and it's in Chinese or some other asian language.. So how do i change this? Anybody that could look on their phone and guide me what buttons to press to change it.

Casual Listener

Hey. So i just installed the app on my phone, and it's in Chinese or some other asian language.. So how do i change this? Anybody that could look on their phone and guide me what buttons to press to ...

BenMartin1

Newbie

4645 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Impossible to save albums

Good morning , about a month I can not save albums or songs , either with or Iphone with windows . All albums saved , the next day gone missing . How so?

Casual Listener

Good morning , about a month I can not save albums or songs , either with or Iphone with windows . All albums saved , the next day gone missing . How so?

OncJeremie

Newbie

941 Views

5 replies

0 likes

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  • 5 replies
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Spotify keeps opening Facebook login page

I've been a Spotify premium member since before they had the facebook account integration. I have NEVER logged in using my facebook credentials, I have never linked the accounts... A few weeks ago I had to exchange my iPhone and reinstalled everythin...

Regular

I've been a Spotify premium member since before they had the facebook account integration. I have NEVER logged in using my facebook credentials, I have never linked the accounts...   ...

thunder1

Newbie

8720 Views

7 replies

1 likes

  • 8720 Views
  • 7 replies
  • 1 likes

Outbox

Hello, Can you help me? I can't send a song to my spotify friends (Iphone).... Thanks

Newbie

Hello,   Can you help me? I can't send a song to my spotify friends (Iphone)....   Thanks

454 Views

0 replies

0 likes

  • 454 Views
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Saved songs disappear

Hey there, can you help me?Sometimes when I save songs from cool artists they are unsaved a minute later.What am I doing wrong?

Roadie

Hey there, can you help me? Sometimes when I save songs from cool artists they are unsaved a minute later. What am I doing wrong?

438 Views

0 replies

0 likes

  • 438 Views
  • 0 replies
  • 0 likes