Need help for iPad Spotify

[rustyrhi]

I have a premium account with Spotify and it works fine on my desktop and iPhone.  My problem is when I try to use it on my iPad  all the playlists I have downloaded for offline use have a red circle with a white exclamation mark, saying "Track Unavailable".  I have tried turning my device on and off, restarting the app and logging in and out, but nothing seems to work.  It was working fine before.  Please help me

Rhianna

[David]

Hey!

I've just taken a look at your account. You certainly are up and running with Premium - Try logging out and back in, ensuring you are using "rustyrhi" as your username.

[rustyrhi]

I have done this several times and it still wont let me play the playlists I have download offline.  It comes up with the green arrow on the playlist to say its downloaded but the red exclamation circel on all the actual songs in the playlist

[Liam]

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@rustyrhi wrote:

I have done this several times and it still wont let me play the playlists I have download offline.  It comes up with the green arrow on the playlist to say its downloaded but the red exclamation circel on all the actual songs in the playlist

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It is possible that either:

1. The tracks have been corrupted - uninstall the app then install it again to clear the cache, and re-download the playlists.
2. You have more than 3,333 tracks downloaded to the device - unlikely if all your tracks are showing a red mark.
3. You have more than 3 devices with offline tracks attatched to your account - log off some of your devices if this is the case.