Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Device
(iPhone 11)
Operating System
(iOS 17.6.1)
My Question or Issue
When I go to my "Next from" in a Playlist the options to "Remove" and "Add to queue" are no longer working. I can still click the circle next to the song and a green check appears and the "Remove" and "Add to queue" option are still there, but nothing happens when I click them. Everything was working fine yesterday, today when I opened the Spotify app it asked me to upgrade, I did, and now it's not working.
Solved! Go to Solution.
The option of removing the app and then installing it again worked on my iPhone.
Hey, i’ve been trying to remove things from the queue by pressing the circles but when i press remove it won’t work and the songs don’t remove. I’ve logged out and logged back in across all devices, ive refreshed, it goes across all my playlists and albums, and i’ve powered my phone off but nothing will work.
Plan
Premium
Country
USA
Device
iPhone 13
Operating System
iOS
My Question or Issue
I cannot remove songs from the queue on the Spotify mobile app (but can on the desktop version). I use this feature all the time, but it seems to have stopped working over the past couple of days.
I’m having the same issue! The button is there but not working, cannot remove songs at all. Seems like a bug from the new update, I updated my app last night and only started noticing this since then.
Yep am having the same issue. The button is there but not working, cannot remove songs at all. Definitely seems like a bug from the new update, I updated my app last night and only started noticing this since then.
Are you on an iPhone as well?
Yes, iPhone 12 & just updated Spotify recently 😞
Hey folks! Thanks for letting us know!
Try removing the app's cached data to see if that would make a difference.
In case this doesn't help, you can install a completely fresh copy of the app by removing all Spotify-related data from the device.
To do so - follow the steps here.
Note: Performing either of these actions will remove any content downloaded for offline listening. It will re-download the next time you open the app, depending on your data settings.
In case the issue remains, we'd like to know the following details:
Many thanks! We'll be on the lookout for your replies 🙂
Can someone tell if this works? A lot of us seem to have the same issue, I doubt its a cache issue... I dont wanna clean reinstall 23 gigs of music. Thank you
I have the same exact problem I hope they patch it soon.
Hi Vasil,
Thanks for your response.
The first option of simply clearing the app's cached date DID NOT WORK.
The second option of removing all Spotify related date from device and installing a fresh copy DID WORK.
I was having this issue on my iPhone 11 so I'm not sure if the same would be for Android or desktop app.
Thanks again!
The option of removing the app and then installing it again worked on my iPhone.
Plan
Premium
Country
Canada
Device
Iphone 15
Operating System
iOS 17.6.1
My Question or Issue
Add to queue button is broken. Swiping to add is fine, but when scrolling through the up next of a playlist the add to queue button doesn't do anything.
Plan
/Premium
Country
lithuania
Device
Iphone 13
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
With the new update, i cant remove songs from queue, i can select them but cant alter the upcoming music
Hey folks,
Thanks for your replies.
We've checked on our end and we weren't able to reproduce the issue. Can all of you who haven't reinstalled the app yet try it and let us know if it helps? If it doesn't, please share your exact app version so we can investigate further.
Cheers,
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…