Next From list - "Remove" and "Add to queue" NOT WORKING

[jay1893]

Plan

Premium

Device

(iPhone 11)

Operating System

(iOS 17.6.1)

My Question or Issue

When I go to my "Next from" in a Playlist the options to "Remove" and "Add to queue" are no longer working. I can still click the circle next to the song and a green check appears and the "Remove" and "Add to queue" option are still there, but nothing happens when I click them. Everything was working fine yesterday, today when I opened the Spotify app it asked me to upgrade, I did, and now it's not working. 

[jay1893]

Hey folks! Thanks for letting us know!

Try removing the app's cached data to see if that would make a difference. 

In case this doesn't help, you can install a completely fresh copy of the app by removing all Spotify-related data from the device.
To do so - follow the steps here.

Note: Performing either of these actions will remove any content downloaded for offline listening. It will re-download the next time you open the app, depending on your data settings.

In case the issue remains, we'd like to know the following details:

• The make & model of any affected devices
• Their OS versions
• Your Spotify app versions
• A rough note of when you've first noticed the issue

Many thanks! We'll be on the lookout for your replies 🙂

[kimothyberley]

I also noticed this in the past few days. I also can’t add songs to the play queue. 

[kenz99]

Hey, this feature seems to still not be working for people, could you please get someone to properly look into this issue as just repeatedly telling us to clear cache and restart the app isn’t helping you might find, unfortunately. Personally, I’m not gonna be restarting the app as I know from the last time I did, over 600 of my songs were lost, even with reaching out for help I never got them back👏🏼Charging people over $10 every single month for an app that the buttons don’t even work on and then instructing they have to just look into it themselves  because it may be a fault on our end only is just unacceptable. Numerous people have the same issue- it’s your responsibility, it’s your app.

iPhone 15. iOS 17.6.1. Version of app 8.9.84.543. Fault has been present for at least 2-3 weeks.

Cheers mate

[Timo1298]

This is still not working for me. Clearing cache does nothing and I don’t really want to have to redownload like 500+ playlists with a clean install.

Device: iPhone XS

OS: iOS 17.6.1

Spotify version: 8.9.84.543

First noticed issue: ≈ 2 weeks ago

[laaaachie]

Plan

Premium

Country

Australia

Device

iPhone 16 Pro

Operating System

iOS 18.0

Spotify Version

8.9.86

Remove and Add to queue buttons unresponsive when pressed in queue.

[tammadge]

Got the same problem, really annoying

[Jack69420]

Amen, deleting gigabytes of data and re-downloading thousands of songs is not a solution. Patch this!

[#9]

Plan
Premium
Country
England
Device
Iphone 12
Operating System
iOs 17.6.1
My Question or Issue
I cant remove songs from my play next or add them to que. this has been going on for about a week

[floyd831]

This is a huge issue that customers shouldn't have to deal with. I just sat through a long, drawn-out chat with Spotify in-app and they weren't even aware of this. 

[Vasil]

Hey there,

Sorry to see you've been experiencing issues with your Spotify app!

Have you tried removing the its cached data to see if that would make a difference? If not, I'd recommend going over these steps here first.
After this is done, log out of the app and back in twice in a row to trigger a manual sync of your settings.
This should solve the issue for you but, in case it persists, you can go for a complete clean reinstall of the app as shown here.

Hope this helps! Keep us posted 🙌🏼

P.S. In case the issue remains even after a clean reinstall, see if it would persist on a different device as well. A video recording of what's happening with your queue in real time would also be of help. Thanks!

[Char1411]

I have same issue - iPhone 11 Pro Max . Been ongoing since Spotify last updated on my device.

[Travisco87]

What happened to the queue area? wth 

Plan

Premium

Country

USA

Device

iPhone 11 Max

Operating System

iOS

My Question or Issue

Where did the queue area go? I can add songs but cant remove them from a queue? Are you taking away my right to choose my music selection on your service if I "add" a song to a queue?  

[MihailY]

Hey folks,

Our tech team believes that this has been fixed. Can you please confirm if you're still seeing the issue?

Cheers,

[laaaachie]

All good, it’s working now

[DoYourJobAlready]

you guys love posting the same useless solution on every thread