Help Wizard

Step 1


No Push Notifications!

No Push Notifications!

Hi all,


Brief description of the issue: I am not receiving any notifications on iOS for either iPad or iPhone. 


What steps you’ve tried already: I have tried disabling and re-enabling all push notifications in settings, logging out and re-logging in, and deleting and re-installing the application. This has been happening for probably 6 months wtih no resolution. 

Your device and operating system (e.g. iPhone 5, iOS 8): iPhone 6 iOS 9

Type of Spotify account you have (Free or Premium): Premium family

The app version of Spotify you’re using: 5.7


Could this be something in the back-end of my account? I have triple-verified that all push notifications are set to on in my account settings as well as the settings for push notifications in iOS are all set to on. 


Thank you for your help!

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