Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Playlist Problems

Playlist Problems

I have the Spotify app on my iPod Touch.  A few days ago, I noticed that all of my playlists were gone from the Your Music section.  The only way I sem to be able to access them is if I'm online, and going into my profile.

 

I tried switching them to be available offline, but every time I do, the switch goes back to "Off" immediately.  It will not lock in the "On" position.

 

Plus, I thought I could try to make my playlists public, but they are locked on "Secret", and I have no idea how to change that back. 

 

How can I solve these problems and get my music back?  Please respond quickly, as I am losing patience.

Reply
2 Replies

I know it is a huge pain, but does deleting and re-installing the app make any difference?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

No, it doesn't  i tried multiple times, with no success.  Even the albums I had saved were gone.

Suggested posts