Premium not recognized on iPhone

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Premium not recognized on iPhone

JonathanDueck
Newbie
Hello. Like many people, I'm having difficulty getting Spotify to recognize my account as premium on iPhone 5. The responses that I have seen recommend logging out and back yet, which I have done. Other responses indicated conflicts with the person's Facebook account, but I do not have my Facebook account connected to Spotify. Help?
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Re: Premium not recognized on iPhone

Peter__
Community Legend

Try logging out, fully restarting your device and then logging in again. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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8 Replies
Solution!

Re: Premium not recognized on iPhone

Peter__
Community Legend

Try logging out, fully restarting your device and then logging in again. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Premium not recognized on iPhone

jman6931
Newbie

thanks man ur suggestion worked

Re: Premium not recognized on iPhone

rmtokyo
Casual Listener

Hi. My username is rmtokyo. I just paid for premium, but it is not updating on my Iphone. Can someone please look into it!

 

THanks,

 

 

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Re: Premium not recognized on iPhone

Peter__
Community Legend

@rmtokyo wrote:

Hi. My username is rmtokyo. I just paid for premium, but it is not updating on my Iphone. Can someone please look into it!

 

THanks,

 

 


Have a read at this topic.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Premium not recognized on iPhone

SaraSalari
Newbie

I just bought the premium account a couple hours ago and it still is not showing up on my iphone 4s as a premium. I've tried logging in and out, that doesn't work.

Re: Premium not recognized on iPhone

Peter__
Community Legend

Hey! Welcome to the community :)

I would suggest you have a read at and try the steps outlined in this post.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Premium not recognized on iPhone

CaitlinPaige
Newbie

iPhone application isn't recognizing my premium account. Looks like a lot of people are having the same issue. Want to be able to get my playlists on my phone. Thanks! 

Re: Premium not recognized on iPhone

Joe
Community Legend

Have you checked out the link in Peter's post immediately above yours?

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