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Premium not working

Premium not working

My account online is premium, it says it very clearly on my account screen. When I use Spotify on my iPhone it's not registering as a premium account. Any advice? Thanks
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2 Replies

Hey @user-removed,

 

Welcome to the forums!

 

First, could you check confirm your account status on your iPhone by going here:

 

 

https://www.spotify.com/account/subscription/

 

If it shows premuim can you please sign out, then clear the cache. Sign back in and see if that resolves issue. If not please try a reinstall of the app and see if that fixes it. (Only if your status shows premium).

 

If your account still shows free please take a look at this handy flow-chart to help you solve this.

 

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

                                                                          
Please let me know if you need help with anything else.

 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Try signing out of the Spotify app and then signing back in, and if that doesn't work I would contact a Spotify rep.

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