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Premium not working

Premium not working

I have a premium account but when ever I log in via Facebook or spotify log in and try to play a song it keeps telling me that only premium subscriptions can use this feature.
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8 Replies

Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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I've already tried all things mentioned in that post. It still does not work.

There are a lot of other posts popping up on the community about this. 

Fingers crossed it is just a temporary delay and it will correct itself. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

I am having the same issue. I set up my premium trial on my computer but when I log in on my phone it states only premium can use the feature. Did I have to set up the premium trial through my phone instead of teh computer?

I'm considering canceling this subscription all together. I have more problems out of this app than any other pay to play app I have. The screen freezes and incredibly slow load times are ridiculous.

I just upgraded to premium and it's not working either. The worst part is that there is NO HELP from anyone at Spotify, and I feel like I just wasted 9.99 on something that isn't going to work. I'm really frustrated right now. DOES ANYONE KNOW HOW TO GET THE darn THING TO WORK? 

I just upgraded to the premium free trial but it's not letting me stream from my phone

I've paid for Premium and if I click "upgrade" in Spotify now it says I have an active Premium-account. However I canno't use Spotify on my iPhone, when I click on a song (they are all marked "light grey") it says I need premium for on-demand mobile streaming? When I open Spotify on my computer it says just "Spotify" in the grey box instead of "Spotify Premium" wich it did the last time I purchased a Premium account.

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