Premium subscription works on computer but not on iphone

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Re: Premium subscription works on computer but not on iphone

Casual Listener

This really is unacceptable. You took my money, but now you won't let me use the app on my iPhone. You won't give me any additional time, and you have no answer for me except to wait for 2-4 days????? I didn't make you guys wait for your money for 2-4 days. So now, I have paid for essentially nothing because the only thing I want to be able to do is stream music to my phone. You won't even let me cancel and receive a refund. It says my subscription will stay active until July, but it doesn't work. This is unacceptable, and if it doesn't work by tomorrow. I'm calling my credit card company to dispute the charge. I am not receiving anything for my money.

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Re: Premium subscription works on computer but not on iphone

Spotify Legend
Hello.

We generally try to answer most email inquiries within 24 hours. I'm just sending a message over to you now.
Airhorn Enthusiast
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Re: Premium subscription works on computer but not on iphone

Casual Listener

This is unacceptable. There are other options, and you have just lost a cutomer due to this poor customer service. Refund my money immediately. 

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Re: Premium subscription works on computer but not on iphone

Casual Listener
I got same problem in iPad. I try all change stream normal to high and back, log out and back, reinstall app.. After that spotify start to play first song, putt it stop after 1.30 min. Now it won't work. In my pc spotify works. Reason why I pay every month 9,99€ is iPad app. When spotify fix this pug. I'm not only one who have this incomprehensible failure. Who can help?
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Re: Premium subscription works on computer but not on iphone

Regular

I have the same Problem , what can wen or when will the bug be fixed ? Since 12 days i  only can use the Desktop programm but not my app on my iphone.

 

List of things that didnt worked for me..

 

Reinstall 

Fully Restore Iphone 

Wifi / 3G , nothin worked to get the premium function on my phone

 

 

i will have these 12 days where i couldnt use my iphone app back on my account

 

Thx from Germany

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Re: Premium subscription works on computer but not on iphone

Newbie

I have the opposite problem. Premium works fine on my iPhone but not on my iPad. ;-( do I have 2 accounts too?

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Re: Premium subscription works on computer but not on iphone

Newbie

I bought premium but it doesn't work on my IPad, and that is one of the main reasons I bought it. It also won't let me sync my accounts. (Facebook and spotify)

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Re: Premium subscription works on computer but not on iphone

Newbie

Hi, I have a similar problem, I am told I have premium, which I do, because it works on my computer just fine, but not on my phone? Maybe I am using the wrong account? I'd really appreciate the help.

Thanks

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Re: Premium subscription works on computer but not on iphone

Casual Listener

I see that I'm not alone with this problem. I log in with my Spotify login (or with the FB one) and it SOMETIMES shows me my playlists. If they happen to be displayed,  I click on the song but it says that only Premium subscribers can access songs directly. I set up my account as premium from the moment I started, on my computer. Why can't I use Spotify on my iPhone? It is very frustrating and annoying.

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Re: Premium subscription works on computer but not on iphone

Community Legend

@sdsauto wrote:

I see that I'm not alone with this problem. I log in with my Spotify login (or with the FB one) and it SOMETIMES shows me my playlists. If they happen to be displayed,  I click on the song but it says that only Premium subscribers can access songs directly. I set up my account as premium from the moment I started, on my computer. Why can't I use Spotify on my iPhone? It is very frustrating and annoying.


Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post.

Peter

Peter
Spotify Community Mentor and Troubleshooter

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