Premium subscription works on computer but not on iphone

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Premium subscription works on computer but not on iphone

roelsyperda
Newbie

Since yesterday I have Spotify premium. On my computer it works and stands at the top right "Spotify Premium."
But if I want to play songs from my iPhone I still get the message that this premium material and that I need to upgrade. How can I fix this? Because I've just subscribed to this so I can use Spotify on the iPhone.

1 ACCEPTED SOLUTION
Solution!

martyncorker
Casual Listener

Managed to make it work - logged in with facebook details instead of spotify details. Seems to be working fine now! Not sure if it's the best way to fix it but it works for now. Hopw it works for others.

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78 Replies

Sam
Spotify
Spotify
Martyncorker - Are you logging in with the username 'martyncorker' at all?
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romey050500
Casual Listener

I'm having the exact same problem. The premium account is working on the computer, but on my phone it says I do not have a premium account

momo_il
Newbie
 

Kristopherray
Casual Listener
I have the same issue, and I am loggin in with Facebook on both my computer and mobile devices and still have the issue, any fix to this??

sdsauto
Casual Listener

I see that I'm not alone with this problem. I log in with my Spotify login (or with the FB one) and it SOMETIMES shows me my playlists. If they happen to be displayed,  I click on the song but it says that only Premium subscribers can access songs directly. I set up my account as premium from the moment I started, on my computer. Why can't I use Spotify on my iPhone? It is very frustrating and annoying.

Peter__
Community Legend

@sdsauto wrote:

I see that I'm not alone with this problem. I log in with my Spotify login (or with the FB one) and it SOMETIMES shows me my playlists. If they happen to be displayed,  I click on the song but it says that only Premium subscribers can access songs directly. I set up my account as premium from the moment I started, on my computer. Why can't I use Spotify on my iPhone? It is very frustrating and annoying.


Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

David
Spotify Legend
Kristopherray - I've just taken a look at your account. I don't see anything untoward... You should be able to get to your Premium by using your Facebook details. Try logging out and back in a couple of times

romey050500 - Could you get in touch with us directly? Scroll up, click on "About Us" and then "Contact Form". One of our advisors should be able to get you up and running!
Airhorn Enthusiast

nistashio
Newbie

hi i am having the same problem- i have purchased spotify premium on my computer but am unable to use it from my phone. how can i solve this problem? thanks

Joe
Community Legend

Are you logging in with the correct credentials? Log out on your phone and log back in using the same credentials you use on your desktop. If that doesn't work, please follow the steps in this post.

Kristopherray
Casual Listener

David, I have tried logging in and out multiple times, and it still says "31 days remaining of your trial at the top" with none of my starred tracks available.  And heres just a quick update, when I arrived at work this morning, I logged into my spotify on my computer to find that it also did not have any of my (insert very large number of tracks here) tracks available. This is very dissapointing and I hope this can be resolved. For one, I dont want to go back and restar everything in hopes of not missing anything. and Two, I do not want to risk having this happen again, so id probably just cancel my account. THANKS!

Tine
Newbie

im also having the same problem, it says on my pc that im premium, but spotify doesnt work on my iphone, even though i can sync my playlist to offline mode on my phone, but im not able to play anything on my phone for the last couple of days, can you please help me..

martyncorker
Casual Listener

Yes, logging in with 'martyncorker'. It shows up with saved tracks from SpotOn but nothing else and still no music playing. Frustratingly, we also can't seem to login to the spotify website either on the ipad, but can log on with the same details using the laptop.

 

Any help much appreciated.

Sam
Spotify
Spotify
Hmm, this seems strange. I think we'll need to look into your account further. Unfortunately, we'll need to take security details for this (we can't do that here), so it's best if you get in touch with Customer Support. Just head to 'About us' above, then 'Contact Form'. They'll get back to you as soon as they can.
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
Solution!

martyncorker
Casual Listener

Managed to make it work - logged in with facebook details instead of spotify details. Seems to be working fine now! Not sure if it's the best way to fix it but it works for now. Hopw it works for others.

View solution in original post

essjay_gauld
Newbie

I just bought spotify on the computer and can't log in on my phone. It says "you've already created an account with this email address"?? 

jordanperlson
Casual Listener
Worst service, ui and business model ever.

Just buy records. Less grief. More art.
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