Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Premium upgrade purchased through iTunes not recognised

Premium upgrade purchased through iTunes not recognised

I purchased 1 month premium upgrade on my iPad via my iTunes account and got an email receipt confirming the purchase from iTunes.  This was 2 weeks ago.  My spotify account appears to have no record of this purchase at all.  Before posting this message I have deleted the app on my iPad and upgraded/reinstalled the latest app, logged out/in without any change in my account status.

Just to confirm, $14.99 has been taken out of my iTunes account and no matter how I view my spotify account (iPad/iphone or via internet browser) it still shows that I only have FREE access and not the premium I purchased.

Any help or hints would be greatly appreciated.

1 Reply

You'll have to contact iTunes directly for them to cancel and/or refund the invalid charge


Or you can contact Spotify Support directly, you probably have another account with another email address.

Suggested posts