I have had a premium account for sometime but all of a sudden it has stopped working, now I get the message saying I must have a premium account but I already do. Very Frustrating I have been without spotify for weeks now, please help!
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3. Your card should be enabled for e-commerce transactions (Verified by Visa/Mastercard securecard card).
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Bchbab39 - Just taken a look at our database, it you currently have Spotify Unlimited. To use the full range of features of Spotify on your iPhone, you'll need to use Spotify Premium - http://www.spotify.com/get-spotify/overview/
Same for me for weeks now. Works fine on laptop but says I need to be premium member when trying to stream from iphone. I have logged out/signed in, changed from facebook and spotify. nothing works. My account is in order and payment is current. Suggestions?
Hi jmahler - What's happened here is you've opened two accounts. Sounds like you've been signing into the new, free account instead of your Premium.
This can be sorted quite easily:
In the Spotify desktop application, log out (File > Log out..)
In the login box, now log back in again, using your Spotify username and password. This will log you back into your original account.
However, your Facebook account will still be connected to the new Spotify account. To break this connection, connect to Facebook from within the desktop application. You can do this in Preferences > Social Network (Preferences is found under the File menu on Windows, and under Spotify on Mac) You can disconnect from Facebook after that, if you wish.
I've paid for Premium and if I click "upgrade" in Spotify now it says I have an active Premium-account. However I canno't use Spotify on my iPhone, when I click on a song (they are all marked "light grey") it says I need premium for on-demand mobile streaming? When I open Spotify on my computer it says just "Spotify" in the grey box instead of "Spotify Premium" wich it did the last time I purchased a Premium account.
I have the new iPad and I am having the same problem. I have a premium Spotify account but when I try listening to a song on my iPad I get a message saying I can only listen to music with Spotify premium - wich I already have.
I recently upgraded my account to premium and tried logging in and out of my account with my iPhone4 and on my laptop. I also uninstalled then reinstalled the app on my phone as well as rebooted. Still no luck.
I'm having the same issue: it says I need to upgrade to premium when I try to listen to music on my phone, but I have the receipt showing that I paid for premium. I've logged in and out a few times and nothing has changed.
I had the free trial and i went online thru my iphone to upgrade to the premium spotify for $9.99 a month so i can use my mobile and it will not let me search any music. It tells me only premium users can stream on demand. I checked my account multiple times and my cc is up to date and the payment has been recieved and went thru but for some reason its not letting me on.