Premium won't work on my iPhone

[Fridayhut]

I have had a premium account for sometime but all of a sudden it has stopped working, now I get the message saying I must have a premium account but I already do. Very Frustrating I have been without spotify for weeks now, please help!

[Michael827]

Mine wont recognize my premium account either any help would be appreciated.

[Proxywar92]

My account shows I have the premium version, but the app says its the free version. I have installed and uninstalled the app more times then I care to think about. I have used the facebook login way, as well as the Spotify login way with username and password yet it still says its free. Please help..

[littleE43]

I just upgraded to the premium account but now it wont work on my iphone 4s. When I try to select a song on my playlist it tells me only premium users can stream on demand, which I am. So I dont know why it is not working. HELP!!!!

[Mattie1110]

Me as well I have already lost about five hours of non premium services I have paid for (hope I get reimbursed) I tried the contact thing but still no response and u kno I really just want to use the features that I paid 10.00 for

[user-removed]

Hey there!

There is some fault with servers, so updating to paid account is slow. Apologize for that.

However all of you should receive Premium or Unlimited update soon.

You can also try clearing your cache in Spotify or reinstalling it or Log out and then Log in back trick in Spotify from File.

I keep my fingers crossed!

[Mattie1110]

How long??? Been 5 hours will they give me a day back for compensation???

[John-david]

Seems I can now play musc on my iPhone and iPad but there not available offline :s 

[user-removed]

Hey there!

Good start. However you need to download playlists first for Offline before you can listen those without internet.

Internet or wifi needed for downloading Offline content.

Cheers.

[John-david]

It's not downloading that's the thing, it just says error has occurred and some song can't be synced but it's not some songs its all of them! 😞

[meahtenoha]

Hi everyone - Hpguru is right, sounds like some of you are experiencing a bit of a delay on your upgrade. 

We're on the case. The proper teams have been notified--I'll post here when we get more info. 

**Edit: This should be all sorted for you now. Can anyone confirm whether they're receiving Premium after a quick sign out/ sign in?

[Oslopaul]

I am having the same problem on my iPad. I had the free Spotify, upgraded to premium, and I am still not able to log on. Help?

[meahtenoha]

Hi Oslopaul - Looks like you've got two accounts with us. One free and one Premium. 

Please log in with your 'paulkirby4' username to receive your Premium. 

[Mattie1110]

My premium works fine as of 8/30/12 at around 2pm central time

[Mattie1110]

Lost about a day of service

[venavix]

Hey, I've been a Premium user for about 8 or 9 months. My payment and credit card are up to date, I checked for phone updates, I highly doubt I have two accounts but for some reason I can't seem to play songs on my iphone anymore. When I click play the songs just stay at 0:00 time. 

Please help! Thanks!

:Edit:  Of course I restarted my phone after this message and it works now. 🙂

[Phaythopsis]

I've had premium for a while now and I can use it on my desktop fine but I've just recently downloaded the app on my iPhone 4s but when I try to listen to songs it says I need premium im not sure how to resolve this. (btw my name is spelt wrong here it's Phsythopsis)

[Karror07]

Spotify premium won't work all of a sudden. I have had an account for some years, and now it won't work ! 

I have tried on my computer, and it won't work offline and the commercials are back! 

My iPad and iPhone sais that ineed premium to plan music... But the last time i checked i have premium.. 

I have payed for it every month.. So what do i do????

[meahtenoha]

Phaythopsis - I can see that you're currently on our Unlimited subscription. In order to use Spotify on your mobile you'll need to upgrade to Premium. 

We've outlined what you get from each subscription right here in case you've got some more questions: http://www.spotify.com/get-spotify/overview/

Karror07 - All that's happened here is your last payment couldn't go through successfully. 

I'd make sure your credit card still meets all of these requirements:

1. Ensure that your card has not expired. 
2. The country set in your Spotify account profile must match the country where your card is registered. If you intend to use a payment method in another country, you can make this selection on your Subscription page (We can only accept payment from our launch countries).
3. Your card should be enabled for e-commerce transactions (Verified by Visa/Mastercard SecureCode).
4. Your card must also be open to be used for foreign purchases.

[IrmaRocio]

I'm having the exact same problem. I can listen to music on my laptop but not on my Iphone. I tried everything and i know my account is up to date! What else can i do??

[IrmaRocio]

I have a premium account and i'm not able to listen to any music on my Iphone.