Problems with premium on iPhone

aquar02 · 2012-07-30

I just started my 30 day free trial of premium today. Everything works great on the computer, but my app still acts like I have a free account. I've tried redownloading the app, logging out and back in, and nothing seems to work. Help!

slin109 · 2012-07-31

Having the same issue here..i've seen similar issues on the forum so maybe it's a bug that needs to be fixed? not sure, but if you find out please let me know!

MattSuda · 2012-07-31

Other people are having this problem too. I'm not sure why.

Contact Spotify by using the link below which requires sign in:

http://www.spotify.com/us/about-us/contact/contact-spotify-support/

From the dropdowns select one that matches your situation.

In the message box explain your situation.

Hopefully Spotify can fix this quickly.

MattSudaSpotify Star

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MattSuda · 2012-07-31

Yeah, I'm seeing that other people are having this same problem. Maybe Spotify can tell eveyone what's going on soon.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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