Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Radio doesn’t work in app. Why?

Radio doesn’t work in app. Why?

Plan

Premium

Country

usa

 

Device

(iPhone xr

Operating System

(iOS 10

 

My Question or Issue

 

when I go to Radio on the search menu, nothing happens.

 

When I use the elipses to “Go to Radio” from an artist, I just get flashing elipses in the middle of the screen.

 

Seems broken.

 

I tried uninstall/reinstalling the app, power cycling phone, all the normal “reset” type fixes... so a better answer than some version of “have you tried restarting it” please.

 

Reply
3 Replies

Hey @james8, welcome to the Community

Hope you're doing great!

Could you try using Sign Out Everywhere and Remove Offline devices options from your Spotify account?

 

Thanks 🙂

Ok, tried that. Now when I try “Go To Radio” I get a message in a box “Cannot Play Station.  Sorry this station cannot be started. Please try another one.”

 

Any other ideas?

Hey @james8,

 

Could you try a clean reinstall of the app again? Just follow these steps.

 

Also, make sure to have the latest verions of iOS and Spotify installed.

 

Let me know how that goes 🙂

Suggested posts