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Radio doesn’t work in app. Why?

Radio doesn’t work in app. Why?

james8

Plan

Premium

Country

usa

 

Device

(iPhone xr

Operating System

(iOS 10

 

My Question or Issue

 

when I go to Radio on the search menu, nothing happens.

 

When I use the elipses to “Go to Radio” from an artist, I just get flashing elipses in the middle of the screen.

 

Seems broken.

 

I tried uninstall/reinstalling the app, power cycling phone, all the normal “reset” type fixes... so a better answer than some version of “have you tried restarting it” please.

 

Reply
3 Replies

Loxer

Hey @james8, welcome to the Community

Hope you're doing great!

Could you try using Sign Out Everywhere and Remove Offline devices options from your Spotify account?

 

Thanks 🙂

LoxerSpotify Star
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james8

Ok, tried that. Now when I try “Go To Radio” I get a message in a box “Cannot Play Station.  Sorry this station cannot be started. Please try another one.”

 

Any other ideas?

Loxer

Hey @james8,

 

Could you try a clean reinstall of the app again? Just follow these steps.

 

Also, make sure to have the latest verions of iOS and Spotify installed.

 

Let me know how that goes 🙂

LoxerSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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