Radio doesn’t work in app. Why?

[james8]

Plan

Premium

Country

usa

Device

(iPhone xr

Operating System

(iOS 10

My Question or Issue

when I go to Radio on the search menu, nothing happens.

When I use the elipses to “Go to Radio” from an artist, I just get flashing elipses in the middle of the screen.

Seems broken.

I tried uninstall/reinstalling the app, power cycling phone, all the normal “reset” type fixes... so a better answer than some version of “have you tried restarting it” please.

[Loxer]

Hey @james8, welcome to the Community

Hope you're doing great!

Could you try using Sign Out Everywhere and Remove Offline devices options from your Spotify account?

Thanks 🙂

[james8]

Ok, tried that. Now when I try “Go To Radio” I get a message in a box “Cannot Play Station.  Sorry this station cannot be started. Please try another one.”

Any other ideas?

[Loxer]

Hey @james8,

Could you try a clean reinstall of the app again? Just follow these steps.

Also, make sure to have the latest verions of iOS and Spotify installed.

Let me know how that goes 🙂