Settings has disappeared

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Settings has disappeared

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  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

UK

Device

iPhone 8 Plus

Operating System

iOS 10

My Question or Issue

The settings menu (cog) has vanished. I uninstalled and reinstalled which brought it back for a while (maybe a day) but now it has disappeared again.

 

13 Replies
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Re: Settings has disappeared

Rock Star 23
Rock Star 23

Hey @BillyGoat, thanks for reaching out to the Community!

 

Can you let me know what device you're using, as well as the software version? Also, attach a screenshot of what you're seeing so I can take a look.

 

Thanks!

Billy-JRock Star 23
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Note: I'm not a Spotify employee.
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Re: Settings has disappeared

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I'm using an iPhone 8 Plus and operating system is iOS 13.7

Here's a screenshot.  As you can see, there is not settings cog.  My wife still has the cog on her iPhone 7 Plus.

 

Thanks.

Spotify.jpg
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Re: Settings has disappeared

Rock Star 23
Rock Star 23

Hey @BillyGoat,

 

Thanks for the screenshot and information!

You mentioned that you were on iOS 13.7. Your iPhone could be updated to the latest version by going to Settings > General > Software Update to see if that makes a difference. 

 

Also, can you let me know what iOS version is installed on your wife's iPhone? And could you try another, more thorough clean reinstall of the app following these steps?

Let me know how this goes!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Settings has disappeared

Regular

My wife is using the latest iOS. I have now installed the latest iOS and the gear came back for a while but now it’s gone. 

For a clean reinstall I need to click on the gear and clear the cache. How?  The gear isn’t present. 

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Re: Settings has disappeared

Casual Listener

I have exactly the same problem with iPhone XR and iOS 14 problem. So annoying. Just tried yet another fresh install. Cog came back. I setup everything as I like it again. I then quit the app, launched it again and cog missing again! 😡😡😡

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Re: Settings has disappeared

Regular

It's really annoying, I agree.  Looks like I will have to leave Spotify and go back to... well... I don't know!  What happens when a company has a monopoly and are not serving their customers?  I also don't understand why this is only affecting you and me.

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Re: Settings has disappeared

Rock Star 23
Rock Star 23

Hey @BillyGoat, and @Poggs38

 

I'm currently taking a look at this and will get back to you as soon as possible. 

 

Thanks for your patience in advance!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Settings has disappeared

Regular

Ok, thank you. I managed to remove the cache via an option under ‘library’ and followed the procedure you recommended. 

So far the settings gear has remained in place for around 12 hours. I would like to see it remain for a few days before declaring this solved because it has disappeared before. 

In the meantime, thank you for your assistance. 

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Re: Settings has disappeared

Casual Listener

This only started after my 30 day free trial, which also coincided with IOS 14 update. Last time I reinstalled, I clicked the clear Cache button, closed and relaunched the app. The cog then disappeared again. It’s really frustrating, as you have to download all the music again, plus I can’t alter the EQ settings. 

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