Shuffle Button Not Working

[notdianne_]

Plan

Premium

Country

England

Device

iPhone 12

Operating System

iOS 18.6.2

My Question or Issue

My shuffle isn’t working properly. I have tried to press the shuffle button but it doesn’t turn green and stays grey. However it does work when I view the display where the song is and lyrics is. I want it to stay on shuffled but it keeps staying grey. When I play a song I have to press the shuffle button again after the song is playing. I have tried to delete the app, clear cache but nothing works.

[MateusM]

Hey there @notdianne_!

Thanks for the post 🌟

Can you try these steps and see if it makes any difference? If it doesn't work, can you confirm whether this is happening on your phone only or on other devices too?

Lastly, if possible, share with us a quick video of this issue so we can take a better look at what's happening on your end.

Keep me posted!
/Mateus

[notdianne_]

I have tried everything that you have mentioned but my shuttle button still doesn’t work . This only happens on my phone but works completely fine on my laptop.

[MateusM]

Thanks for sharing the video @notdianne_! 

In the meantime, could you please share with us the Spotify version you're using?

[notdianne_]

9.0.80.1341

[MateusM]

Thanks for sending over all the info so far, @notdianne_!

From what I can tell, this might be related to what’s been reported in this thread. Our tech folks are already looking into it, so in the meantime, it’s a good idea to keep an eye on that thread for any updates. We’ve gathered everything you shared here, but feel free to share the info there if you want.

Thanks again for your report — we’ll make sure it reaches the right team.

Have a good one!
/Mateus

[acalvoe]

It happens to me too, iPhone 15 here. Exactly the same.