Songs Greyed out only in Playlists and on 4G data? Works fine on wifi.

[Cgmmofo]

My Question or issue:

I have an iPhone 12 Pro Max with the latest iOS 15, recently I noticed whilst on 4G, songs from my playlist were greyed out and I couldn’t play them, but I could if I searched for them individually, just all my playlists are greyed out, nothing else. Any ideas anyone? Have cleared cache, tried offloading the app and reinstalling all to no luck. As you can see in the pictures provided, songs appear when I am on Wifi, but not when I am on my 4G data.

[Kiril]

Hey @Mattporthill ,

Thanks for reaching out to the Community!  We've moved your post to a relevant Help Board where it fits better.

We understand you're experiencing issues with streaming your playlists while using your mobile data. Good thing, that you tried some troubleshooting already,  so let's see if we can help you some more!

It's  also worthwhile to perform a so called clean reinstall of the app, as this is more thorough than the normal one and ensures that no cached data will cause interference with the new installation of your app.  See if this will make any difference for you.

If the above doesn't help, then could you please share with us some more information about your device (make, model and OS) and also the exact Spotify version you have on, so we can advise you better.

Hope this helps. Let us know how you get on.

[Jg49]

This is happening to me too, located in Perth Australia and on Telstra as well! 

I can’t even search and select a song to play, it only plays on shuffle or selected from the Home Screen. 

Glad I found this thread because I have spent about 3 hours trying to sort this today with all the resetting and googling 😂😂

[Jake97R]

I'm also having the exact same problem in the UK, songs all greyed out but I can shuffle play the playlists fine. I am on Three so it could possibly be something on their end? I spoke with Spotify support the other day and they said they're looking into it.

[catandolivia]

I’m with Telstra as well and have rebooted but no joy 😞 Have tried all the fixes. Did you do any specific resets or just shutting off and turning the phone back on? Thanks in advance 🙂

[catandolivia]

Yes I just tried that and it works. However, I don’t want to “enhance” all my playlists, I just want them to be playable as is when on 4G

[MBee101]

Same for me since Sunday. I’m in Australia & with Telstra. I deleted the app, twice, turned off the phone each time. It worked briefly and now isn’t working again.  I chatted with Spotify Help yesterday afternoon and they are aware of the issue and are investigating. 

[catandolivia]

Thanks everyone who has posted that they called Telstra and what the status is. This has saved me having to call and way more helpful than all the other online “fixes”. Hopefully they sort this out soon 🤞🏼

[zestii_]

I’m in the UK with Three and I have the same issue. Anyone know how to fix this?

[dmaxwell11]

Update:
Telstra have got my service working with a fix in the background. They confirmed its a spotify issue and that spotify are working to resolve.
Im not exactly sure what telstra did, but it had something to do with how the data settings are applied to the account.

[KatieGraceGarrett198]

I rang Telstra today and they have insisted there is no APN issue - spoke to 4 different tech supports so I'm not sure what to do from here 😞

[KatieGraceGarrett198]

Yes I have noticed the same thing with 'enhanced' button - its the only way my playlists become fully available when not on wifi. Very frustrating, Telstra insist it is not an issue with their network/APN issues that others have mentioned here.

[krusty182]

Same issue here. In Australia on Telstra network. 
Playlists greyed out unless on Wi-Fi, or “enhance” is selected. 
Hopefully Spotify are doing something about it. 

[Bakrr]

happening to me too, started a few days ago, I have tried all the possible solutions and no luck yet, I am with Telstra with iPhone 13 pro max, I just put my Telstra SIM card in a Samsung galaxy s10+ and Spotify works fine on mobile data but when I put it back in my iPhone it greys out the playlist when on mobile data I am assuming problem is from Spotify's end

can't login to the Spotify if I am not connected to wifi 

tried using VPN while on mobile data and the playlist is all fixed 

[Ver]

Hey folks,

Thanks for the info.

Could you log out>restart your phone>log back in again to see if that helps?

If nothing changes, could you run a clean reinstall with these steps to see if that makes a difference?

Let us know how it goes.

[Bakrr]

my problem seem to have disappeared for now, when I was having that problem I tried both methods and neither of them would work. the only solution I had at the time of having that problem was either to connect to wifi or use vpn on my phone. I did use vpn for a few days and now I have turned vpn of and I am not having that same issue at least for the time being

[CarlosE]

Hey @Bakrr,

Thanks for keeping us posted - that's great to hear!

If you need a hand with anything else, the Community is here for you.

Cheers.