Songs download and play but no sound

[tomdrops]

Plan

Premium

Country

Austria

Device

iPhone 11pro

Operating System

iOS13.3.1

Hi!

I just got a new iPhone and started to download playlist contains local files from my computer.

On my desktop Mac, the songs play fine. They get even downloaded to my phone. However, when I try to play one of the downloaded songs there is no sound at all. The song is playing, showing progress but the phone remains silent.

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

You can learn more here about downloading on Spotify and more about local files on Spotify here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!