Spotify Premium on iPad is grey

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Spotify Premium on iPad is grey

Sogstieika
Casual Listener
My Spotify app will not download to IPad. It is ok on iPhone and PC. The Spotify app disappeared from IPad.
I can see it in the overview over apps bought, but I can not open this because it is "grey'.
1 ACCEPTED SOLUTION
Solution!

StevenR
Roadie

Do you have anything set under Restrictions in Settings? Spotify is rated 12+, and if the App restrictions are set to lower than this it would result in exactly what you are seeing.

 

View solution in original post

6 Replies

Liam
Community Legend

What iOS version are you running? Are you saying the app isn't selectible, like the app isn't compatible?

 

What are the device details?

 

Liam

Sogstieika
Casual Listener
iOS 613
image.jpg

Adam
Roadie

From the iPad Home screen, if you swipe left to the search bar, can you search for Spotify that way?

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For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Sogstieika
Casual Listener
I can search for Spotify there but no hits on app just from mail and Internet.

I saw now that I had several apps that was "grey", so I will also ask Apple for help.
Solution!

StevenR
Roadie

Do you have anything set under Restrictions in Settings? Spotify is rated 12+, and if the App restrictions are set to lower than this it would result in exactly what you are seeing.

 

View solution in original post

Liam
Community Legend

@StevenR 

 

Good call. I'm an Android person and if an app has it's content rating above the minimum, it just doesn't show 🙂

 

@Sogstieika

 

Do you have any restrictions setup?

 

Liam

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