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Do you have anything set under Restrictions in Settings? Spotify is rated 12+, and if the App restrictions are set to lower than this it would result in exactly what you are seeing.
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What iOS version are you running? Are you saying the app isn't selectible, like the app isn't compatible?
What are the device details?
From the iPad Home screen, if you swipe left to the search bar, can you search for Spotify that way?
Good call. I'm an Android person and if an app has it's content rating above the minimum, it just doesn't show 🙂
Do you have any restrictions setup?