Reply

Spotify charts

andrealambert34
Newbie

Spotify Username

alambert3400

Plan

Free/Premium

Country

 

Device

iPhone 6s

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Every time I try to access any Spotify chart the app freezes on this black screen and I don't get to see the chart and I have to shut down the app and reopen it

1 Reply

Keanu_C
Spotify Star
Spotify Star

Hey @andrealambert34 

 

I would recommend some steps that could help you get your charts back.

 

First log off and log back in. It could be possible that you need to resync your account again inorder to have access to the charts.

If that doesnt work i would try reinstalling the app. Sometimes the files were properly installed and thus giving you a frozen chart. 

 

Let me know how it goes!

 

Keanu_C

Keanu_CSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS