Spotify dropping connection with Sonos - iPhone / iPad

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Spotify dropping connection with Sonos - iPhone / iPad

Casual Listener

Plan

Family Premium

Country

Canada

Device

(iPhone 6, iPhone 8, iPad 2)

Operating System

(latest iOS)

 

My Question or Issue

Starting last week after years of use, Spotify cannot keep the connection to the Sonos app.   It drops after a few seconds.  Have unplugged and plugged back in router and all Sonos devices.  Have cleared cache on Sonos app.  Have restarted phones.  Have uninstalled and reinstalled Spotify app.   Still have same issue.   Our wifi is fine, everything else on Wifi works 100% ok.   Also, if we use the Sonos app directly it plays music fine with no dropped connection.   What is up with the Spotify app.  Very frustrating.    Please don't tell me it is our wifi because everyting else works fine.   Thanks.

11 Replies
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Re: Spotify dropping connection with Sonos - iPhone / iPad

user-removed
Not applicable

I am having the exact same

problem! Playback/sync/connection drops off with Sonos speakers! Sonos have run diagnostics and say the App is at fault. It’s reporting that I’m reaching my streaming limit! This is happening since the latest iOS app update 

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Re: Spotify dropping connection with Sonos - iPhone / iPad

Casual Listener

Thanks for the reply.

 

When you say "Sonos have run diagnostics and say the App is at fault

 

Do they mean the Spotify app or the Sonos app is at fault?  

 

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Re: Spotify dropping connection with Sonos - iPhone / iPad

user-removed
Not applicable
Spotify app
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Re: Spotify dropping connection with Sonos - iPhone / iPad

Moderator
Moderator

Hey @Scott1074 and @user-removed,

 

Thanks for reporting this in the Community.

 

We think that this should be fixed now according to this and this thread. Could you let us know if you're still experiencing this?

 

Take care 🙂

 

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
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Re: Spotify dropping connection with Sonos - iPhone / iPad

Casual Listener

Same issue with iPhone XR, iOS12.4.1, last version of spotify App

Most of the times Spotify app does not recognise Sonos Speaker.

Sonos App works Ok.

with PC, Android and other iPhone everything works as expected.

Any clue how to solve it?

Thanks

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Re: Spotify dropping connection with Sonos - iPhone / iPad

Casual Listener

Update: other iPhone, also as some trouble. Seams an iOS issue!....

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Re: Spotify dropping connection with Sonos - Macbook Air

Visitor

Hi, after nearly 3 years use I'm now experiencing the same problem. When I click on "go to the solution" I'm unable to find what it is I need to do.

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Re: Spotify dropping connection with Sonos - Macbook Air

Visitor

Hi,

I'm experiencing the same problem with the connection between Spotify and Sonos. Are there any other solutions? 

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Re: Spotify dropping connection with Sonos - Macbook Air

Newbie

I am experiencing the same problem I think. Music cuts out for a few seconds and then cuts back in. Works fine when playing directly in Sonos. Spotify also works fine on my iPhone when not streaming to Sonos.

 

has anyone found a solution to this issue?

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