Help Wizard

Step 1


Spotify music should stop while using other apps

Spotify music should stop while using other apps





Device iPhone 

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue 

hi there,


I just recently switched from android to iOS (from galaxy s8 to iPhone XR). When I was listening to Spotify with my old phone Spotify automatically turned off while I was starting other apps with music, eg watching videos on Instagram. As soon as I stopped the other apps, Spotify automatically turned on again. This is not possible with my iPhone. Solpotify keeps playing while I use other apps and therefore I always have to manually stop Spotify before turning on other apps. This is super annoying. Is there any solution to fix this ? 


1 Reply

Hey @Sarahbelara, thanks for reaching out to the Community!


Let's take a look at what's going on. 

First, could you try a clean reinstall of the app following these steps? Also, let me know if this happens with certain apps or any app you use when Spotify is playing.


Could I also get the iOS version for your iPhone XR (you can check by going to Settings > General > About) and make sure the app is up to date.


Let me know how this goes!

Billy-JSpotify Star
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