Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 137985 Views
  • 503 replies
  • 108 likes
  • 137985 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 96930 Views
  • 19 replies
  • 38 likes
  • 96930 Views
  • 19 replies
  • 38 likes

Autoplay problem - annoying Spotify voice notification

I’m using Spotify premium for iOS. When autoplay is enabled, if I search for a song and then play it, after the song is finished there is an annoying Robot voice that says “the song’s done, next up, more songs like it” or similar before playing the n...

  • Casual Listener
  • I’m using Spotify premium for iOS. When autoplay is enabled, if I search for a song and then play it, after the song is finished there is an annoying Robot voice that says “the song’s done, next up, ...
  • MiaG23
  • Visitor
  • 3028 Views
  • 9 replies
  • 7 likes
  • 3028 Views
  • 9 replies
  • 7 likes

The last update

I have a problem on the last update of SpotifyBefore the update ver 8.5.49, when I turn on the shuffle it will just shuffle what's in the playlist but this update even if I choose the playlist it will change to another song in another playlist, also ...

  • Casual Listener
  • I have a problem on the last update of Spotify Before the update ver 8.5.49, when I turn on the shuffle it will just shuffle what's in the playlist but this update even if I choose the playlist it w...
  • Seedi1
  • Casual Listener
  • 963 Views
  • 3 replies
  • 0 likes
  • Social & Random
  • 963 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music stops after 30-40 seconds

preNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium DuoDenmark iPhone XSOperating System(iOS 10 My Question or Issusthe music stops after 30-40 seconds also the songs I ...

  • Casual Listener
  • preNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Duo Denmark   iPhone XS Operating System (iOS 10 &n...
  • Mvest71
  • Casual Listener
  • 1754 Views
  • 2 replies
  • 0 likes
  • 1754 Views
  • 2 replies
  • 0 likes

Superuser Contribution Black screen on search results

PlanPremiumCountry Device(iPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) black screen is all that shows after typing in a search. No results just black screen.

  • Regular
  • Plan Premium Country   Device (iPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   black screen is all that shows after typing in a search. No results just bla...
  • Ivan
  • Spotify Legend
  • 724 Views
  • 1 replies
  • 0 likes
  • 724 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast position not remembered in app

PlanPremiumUSA DeviceiPhone 11Operating SystemiOS 13 For the last month or two, when I start playing a podcast, stop, and restart again at a later time, the position playback starts in is not where I stopped listening. The position in playback is abo...

  • Casual Listener
  • Plan Premium USA   Device iPhone 11 Operating System iOS 13   For the last month or two, when I start playing a podcast, stop, and restart again at a later time, the position playb...
  • Rogdooley
  • Casual Listener
  • 605 Views
  • 2 replies
  • 0 likes
  • 605 Views
  • 2 replies
  • 0 likes

Superuser Contribution Artist page black

artists Page won’t load, just is black. I tried deleting the app restarting phone and redownload Spotify but still when I search for an artist their page is black.

  • Casual Listener
  • artists Page won’t load, just is black. I tried deleting the app restarting phone and redownload Spotify but still when I search for an artist their page is black. 
  • Ivan
  • Spotify Legend
  • 1687 Views
  • 9 replies
  • 7 likes
  • 1687 Views
  • 9 replies
  • 7 likes

Player Glitch in Slide Over View

My Question or IssueThe top left and right corner of the player in Slide Over view is not aligned with the app border, black area appeared. The bottom controls of the player is also out of the border. PlanPremiumDeviceApple iPad Pro 11”Operating Syst...

D99939D9-BC9C-4259-97C3-EA5788BE3592.jpeg 96C63FC8-4559-4525-99C0-B42B13562998.jpeg
  • Newbie
  • My Question or Issue The top left and right corner of the player in Slide Over view is not aligned with the app border, black area appeared. The bottom controls of the player is also out of the bord...
  • pio90
  • Visitor
  • 719 Views
  • 2 replies
  • 0 likes
  • 719 Views
  • 2 replies
  • 0 likes

"Spotify: music and playlists" is not compatible with this iPad

PlanPremiumCountryArgentinaDeviceiPad miniOperating SystemiOS 9.3.5 My Question or IssueOk, I fully understand that my iPad device is a bit old. IOS cannot be updated. But I need help to know any alternative to download the application and be able to...

  • Visitor
  • Plan Premium Country Argentina Device iPad mini Operating System iOS 9.3.5   My Question or Issue Ok, I fully understand that my iPad device is a bit old. IOS cannot be updated. But I ...
  • 687 Views
  • 0 replies
  • 0 likes
  • iOS
  • 687 Views
  • 0 replies
  • 0 likes

Chromecast disconnects randomly

PlanPremiumCountryNetherlands DeviceiPhone XR, tried with other phones, same issue Operating SystemiOS 13.3.1 My Question or IssueWhenever I connect my iPhone to my chromecast through Spotify and play music, it randomly disconnects. This was not alwa...

  • Newbie
  • Plan Premium Country Netherlands   Device iPhone XR, tried with other phones, same issue   Operating System iOS 13.3.1   My Question or Issue Whenever I connect my iPhone t...
  • matzejo
  • Visitor
  • 865 Views
  • 1 replies
  • 2 likes
  • Disconnect
  • 865 Views
  • 1 replies
  • 2 likes

After playing a song it just reverts back to my most listen to songs/main playlist

PlanPremiumCountryunited statesDevice(iPhone 6s and my newly built pc )Operating System(iOS 12.1.4/Windows 10) My Question or IssueI cant seem to figure out why i can search or play any song, and instead of spotify staying with that playist or song l...

  • Newbie
  • Plan Premium Country united states Device (iPhone 6s and my newly built pc ) Operating System (iOS 12.1.4/Windows 10)   My Question or Issue I cant seem to figure out why i can search ...
  • whistletoes
  • Casual Listener
  • 1762 Views
  • 3 replies
  • 2 likes
  • 1762 Views
  • 3 replies
  • 2 likes

New layout (home & artist page) not showing

Despite many many logout, clean app install, reboots, apps update, nor my home page or artists page are showing the new layouts ;-( Any suggestion?iOS 13.4 iPhone 11 Pro Spotify 8.5.50.910

  • Visitor
  • Despite many many logout, clean app install, reboots, apps update, nor my home page or artists page are showing the new layouts ;-(   Any suggestion? iOS 13.4  iPhone 11 Pro  Sp...
  • TobyReese
  • Casual Listener
  • 688 Views
  • 2 replies
  • 0 likes
  • 688 Views
  • 2 replies
  • 0 likes

New user interface not "locked"

Premium user. iOS 13.3. iPhone 11 Pro. So, Spotify recently updated the user interface, via a server update as far as my lack of knowledge can tell. When I sign in to my wife's Spotify, from my phone, she has the new interface. When I sign back into ...

  • Visitor
  • Premium user. iOS 13.3. iPhone 11 Pro.    So, Spotify recently updated the user interface, via a server update as far as my lack of knowledge can tell. When I sign in to my wife's Spotify...
  • user-removed
  • Not applicable
  • 642 Views
  • 4 replies
  • 1 likes
  • 642 Views
  • 4 replies
  • 1 likes

Volume Is Too Low Compared To Other Platform

PremiumUSA DeviceIphone Xs maxOperating Systemios 13.3.1 My Question or Issuewell i was using spotify as my main streaming app but i have received an apple music code a couple of months ago so i wanted to give that a try and i have been using it for ...

  • Regular
  •   Premium USA   Device Iphone Xs max Operating System ios 13.3.1   My Question or Issue well i was using spotify as my main streaming app but i have received an apple music c...
  • INFIMIX
  • Regular
  • 819 Views
  • 3 replies
  • 0 likes
  • 819 Views
  • 3 replies
  • 0 likes

Solved!! Spotify search on iOS not working.

When I type in an artist name on the search page, tapping on the artist result takes me to a blank page with no indication it’s trying to load the artist profile. I have deleted the app and its data, restarted my phone, deleted the cache, and logged ...

  • Casual Listener
  • When I type in an artist name on the search page, tapping on the artist result takes me to a blank page with no indication it’s trying to load the artist profile. I have deleted the app and its data,...
  • anuncastshadow
  • Casual Listener
  • 4129 Views
  • 4 replies
  • 1 likes
  • 4129 Views
  • 4 replies
  • 1 likes

Spotify for ios 12

HelloI'm a recent spotify premium userI wanted to ask you two things how can I restore all hidden songs? many do not remember the titleif i delete and put the app back do i find them by default?second thingduring playback I active I would only normal...

  • Visitor
  • Hello I'm a recent spotify premium user I wanted to ask you two things how can I restore all hidden songs? many do not remember the title if i delete and put the app back do i find them by default...
  • user-removed
  • Not applicable
  • 4546 Views
  • 1 replies
  • 0 likes
  • 4546 Views
  • 1 replies
  • 0 likes

Artist page cannot open

Whenever I go to the artist page, it comes up blank.

  • Gig Goer
  • Whenever I go to the artist page, it comes up blank.
  • GSYC
  • Gig Goer
  • 1230 Views
  • 8 replies
  • 8 likes
  • Social & Random
  • 1230 Views
  • 8 replies
  • 8 likes

CarPlay inconsistencies

PlanPremiumCountryItalyDeviceiPhone 7Operating SystemiOS 13 When you browse albums on CarPlay they will sorted only by alphabetical letter instead of following the sorting rule set on your device. Similar problem with artists. That’s weird since play...

  • Roadie
  • Plan Premium Country Italy Device iPhone 7 Operating System iOS 13     When you browse albums on CarPlay they will sorted only by alphabetical letter instead of following the sort...
  • 423 Views
  • 0 replies
  • 0 likes
  • 423 Views
  • 0 replies
  • 0 likes

Superuser Contribution “Connessione in corso” - offline

PlanPremiumCountryItaliaDeviceiPhone 8Operating SystemiOS 13.3.1 My Question or IssueCiao!sono un paio di mesi che quando apro la app, continua a segnalarmi “connessione in corso” e a volte mi segnala “offline”.Le ho provate tutte: aggiornamento, can...

  • Casual Listener
  •   Plan Premium Country Italia Device iPhone 8 Operating System iOS 13.3.1   My Question or Issue Ciao! sono un paio di mesi che quando apro la app, continua a segnalarmi “connes...
  • beaoff
  • Casual Listener
  • 1060 Views
  • 5 replies
  • 0 likes
  • 1060 Views
  • 5 replies
  • 0 likes

Can’t visualize all songs/albums from artists

Hello. I feel extremely aggravated. See, I’m trying to visualize all songs and albums from the artist’s page,but NOTHING EXCEPT THIS BS (attached) is showing up... You click the artist and**bleep** shows up, except a stupid follow/unfollow button... ...

  • Visitor
  • Hello.  I feel extremely aggravated.  See, I’m trying to visualize all songs and albums from the artist’s page, but NOTHING EXCEPT THIS BS (attached) is showing up...  You click ...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Superuser Contribution iOS 13.3.1 iPhone XR "couldn't load the page"

Premiumiphone XR iOS 13.3.1 since a few days, all suddenly, I couldn't load my Spotify app. It says "couldn't load the page". I can see my albums, but I can't open anything or listen to music. I tried to log out, log in again, reinstalled the app twi...

  • Casual Listener
  • Premium iphone XR iOS 13.3.1   since a few days, all suddenly, I couldn't load my Spotify app. It says "couldn't load the page". I can see my albums, but I can't open anything or listen to mu...
  • Vildman13
  • Casual Listener
  • 2114 Views
  • 3 replies
  • 0 likes
  • 2114 Views
  • 3 replies
  • 0 likes