Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
239493 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
121462 Views
118 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
449268 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
306363 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryGermany DeviceiPhone 11 ProOperating SystemiOS 13.4.1Spotify Version8.5.56.1214 My Question or IssueThe three tab bar icons are cut off at the bottom (see the attached screenshot, e.g. the Home icon has no bottom line) and are not c...
Plan Premium Country Germany Device iPhone 11 Pro Operating System iOS 13.4.1 Spotify Version 8.5.56.1214 My Question or Issue The three tab bar icons are cut off at the bo...
Roadie
663 Views
1 replies
0 likes
no matter what I play and like and add to playlists, Spotify insists on: suggesting “similar” from two artists I rarely play. For months now. What about from the multitude of other artists? four different rows of suggestions on classical ? Why? Hey I...
no matter what I play and like and add to playlists, Spotify insists on: suggesting “similar” from two artists I rarely play. For months now. What about from the multitude of oth...
Roadie
529 Views
1 replies
0 likes
Premium Plan, UK, iPad app, Sonos, Latest updates. Playing Spotify within the Sonos app and there are no issues. Playing Spotify app on iPad, Sonos speaker(s) appear as available devices, playback using a Sonos speaker via available devices is proble...
Premium Plan, UK, iPad app, Sonos, Latest updates. Playing Spotify within the Sonos app and there are no issues. Playing Spotify app on iPad, Sonos speaker(s) appear as available de...
Roadie
548 Views
1 replies
0 likes
Hello, Spotify says "You're offline" when phone is on cellular data. The phone is connected, because all other applications works fine.Spotify connects successfully when WiFi is enabled. I've tried:- reintstall- device restartwithout effect. Phone: i...
Hello, Spotify says "You're offline" when phone is on cellular data. The phone is connected, because all other applications works fine. Spotify connects successfully when WiFi is enab...
Visitor
7139 Views
14 replies
1 likes
CountryUnited StatesDevice(iPhone 8, iPhone XR)Operating System(iOS 13.4.1) My Question or IssueSpotify on my iPhone 8 has been very buggy the last month or so when attempting to use the app offline. The two main issues I persistently have are 1) whe...
Country United States Device (iPhone 8, iPhone XR) Operating System (iOS 13.4.1) My Question or Issue Spotify on my iPhone 8 has been very buggy the last month or so when attem...
Regular
2383 Views
8 replies
2 likes
Spotify should raise the audio playback volume when streaming on mobile devices. Whenever connected to a Bluetooth device, I have noticed that Spotify is significantly quieter when compared to Apple Music. I adjusted the "Volume level" in the setting...
Spotify should raise the audio playback volume when streaming on mobile devices. Whenever connected to a Bluetooth device, I have noticed that Spotify is significantly quieter when compared to Apple ...
Roadie
1270 Views
2 replies
0 likes
PlanPremiumCountryUKDeviceiPhone 7 and 8Operating SystemiOS 10 I’m using Spotify and casting to several chromecast audio devices, however more often than not the audio cuts out every 5 to 10 seconds for around a second. Obviously very frustrating and...
Plan Premium Country UK Device iPhone 7 and 8 Operating System iOS 10 I’m using Spotify and casting to several chromecast audio devices, however more often than not the audio cuts out...
Roadie
4366 Views
6 replies
1 likes
PlanPremiumCountryUnited States DeviceiPhone XS MaxOperating SystemiOS 13.4.1 My Question or IssueThis issue has been something I’ve wanted to write about for so long now. For the last year or so (I feel like when I first used Spotify on iOS in 2017 ...
Plan Premium Country United States Device iPhone XS Max Operating System iOS 13.4.1 My Question or Issue This issue has been something I’ve wanted to write about for so long ...
1727 Views
0 replies
4 likes
PlanPremiumCountry DeviceiPhone 7 Operating SystemWindows 10 My Question or Issue I have created a playlist, named it, included a description, etc. Once I finished my playlist, I wanted to rename it. Once I did that, I tried to share it from my iPhon...
Plan Premium Country Device iPhone 7 Operating System Windows 10 My Question or Issue I have created a playlist, named it, included a description, etc. O...
Newbie
2727 Views
1 replies
10 likes
Device(iPhone 11Operating System(iOS 13) My Question or Issue Whenever I pick up a call, Spotify playback does not pause the song and the music merges with the call making it impossible to manage or hear what's going on. Not sure why this is happenin...
Device (iPhone 11 Operating System (iOS 13) My Question or Issue Whenever I pick up a call, Spotify playback does not pause the song and the music merges with the call making it ...
693 Views
0 replies
0 likes
PlanPremiumCountryBelgiumDeviceiPhone 11 Pro maxOperating SystemiOS 13.3.1 Hi all,I use Spotify in my car with my iPhone via Bluetooth.Each time I start the car, my playlist reads from the beginning. I disable the loop function, icon turns to grey in...
Plan Premium Country Belgium Device iPhone 11 Pro max Operating System iOS 13.3.1 Hi all, I use Spotify in my car with my iPhone via Bluetooth. Each time I start the car, my...
498 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceiPhone 6Operating SystemiOS 12.4.5 My Question or IssueI recently bought Spotify premium family and I’ve downloaded all my songs but when I try to listen to a lot of songs while offline they just don’t play at all, but i...
Plan Premium Country Canada Device iPhone 6 Operating System iOS 12.4.5 My Question or Issue I recently bought Spotify premium family and I’ve downloaded all my songs but whe...
Regular
1286 Views
6 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 7Operating SystemiOS 13 My Question or IssueRunning Spotify via Apple Carplay in my 2019 Mazda CX-5 is causing issues. It doesn't happen immediately but usually in the middle of my drive I will notice that ...
Plan Premium Country United States Device iPhone 7 Operating System iOS 13 My Question or Issue Running Spotify via Apple Carplay in my 2019 Mazda CX-5 is causing issues. It doesn't ...
Visitor
4038 Views
2 replies
3 likes
Do I really have to disengage the shuffle function every time I use the app. I will not last a month with this nonsense. Terrible design
Do I really have to disengage the shuffle function every time I use the app. I will not last a month with this nonsense. Terrible design
Roadie
1353 Views
2 replies
1 likes
I was informed if you pay for premium you can disengage the shuffle function. But to have to do it every time is total BS. On every new album or playlist you look up. Albums and playlists are carefully sequenced. How has this become an acceptable fea...
I was informed if you pay for premium you can disengage the shuffle function. But to have to do it every time is total BS. On every new album or playlist you look up. Albums and playlists are careful...
Newbie
585 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 13 My Question or IssueI have a premium account and shuffle play will not turn off. I tap the shuffle play icon in the bottom right corner in a individual song and and it turns white/grey. When ...
Plan Premium Country USA Device iPhone XS Operating System iOS 13 My Question or Issue I have a premium account and shuffle play will not turn off. I tap the shuffle play icon ...
396 Views
0 replies
2 likes
PlanFree/PremiumCountry Uk Device(iPhone XS Operating System(ios 10) My Question or Issuei got a message earlier asking me to clear space via the manage storage section and removed Spotify as nothing else was working. Now it won’t open to reload it. ...
Plan Free/Premium Country Uk Device (iPhone XS Operating System (ios 10) My Question or Issue i got a message earlier asking me to clear space via the manage storag...
Visitor
31511 Views
4 replies
0 likes
I've never had a problem with Spotify but over the last few weeks whenever I've used it on my iPhone it will crash unless im not connected to the internet. Super annoying because I can only listen to my downloaded music and can't add to it - have tri...
I've never had a problem with Spotify but over the last few weeks whenever I've used it on my iPhone it will crash unless im not connected to the internet. Super annoying because I can only listen to...
Visitor
5699 Views
2 replies
1 likes
Mmmm ... the app immediatly crash after launch since 3 days.I have an iphone 5s and the latest iOs version.Am I the only one having this issue ?Anything to do ? Thank you !
Mmmm ... the app immediatly crash after launch since 3 days. I have an iphone 5s and the latest iOs version. Am I the only one having this issue ? Anything to do ? Thank you !
Not applicable
911 Views
4 replies
0 likes
A few days ago the spotify app on my iPhone 5s stopped working. It opens the loading screen and then closes out everytime. Only opens when I am in airplane mode. Deleted and redownloaded the app numerous times and still not working unless in airplane...
A few days ago the spotify app on my iPhone 5s stopped working. It opens the loading screen and then closes out everytime. Only opens when I am in airplane mode. Deleted and redownloaded the app nume...
Casual Listener
1812 Views
2 replies
1 likes
