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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37120 Views
  • 15 replies
  • 36 likes
  • 37120 Views
  • 15 replies
  • 36 likes

Solved!! Unable to shuffle filtered liked songs in Liked Songs

PlanPremiumDeviceiPhone XSOperating SystemiOS 13.2.3 Often I want to listen to music I like by a certain artist or in a certain album. I would go to my library and then to my liked songs and search for a certain artist or album and then hit shuffle. ...

  • Casual Listener
  • Plan Premium Device iPhone XS Operating System iOS 13.2.3   Often I want to listen to music I like by a certain artist or in a certain album. I would go to my library and then to my liked...
  • Lekgolo143
  • Casual Listener
  • 2225 Views
  • 2 replies
  • 1 likes
  • 2225 Views
  • 2 replies
  • 1 likes

Superuser Contribution Re: Car View Problem

My car view suddenly stopped working too.This should be answerable. (iPhone 6, USB port directly into the deck. No bluetpoth or other. )

  • Visitor
  • My car view suddenly stopped working too. This should be answerable.  (iPhone 6, USB port directly into the deck. No bluetpoth or other. )
  • Peter
  • Spotify Legend
  • 1052 Views
  • 1 replies
  • 0 likes
  • 1052 Views
  • 1 replies
  • 0 likes

Superuser Contribution Touch Preview

PlanPremiumCountry DeviceiPhone 8 My Question or Issue Please bring back the touch preview feature. Removing it was a huge mistake and only makes me more hesitant to ever update the app for fear of finding out what new way you’ve made my favorite app...

  • Newbie
  •   Plan Premium Country   Device iPhone 8   My Question or Issue   Please bring back the touch preview feature. Removing it was a huge mistake and only makes me more hesi...
  • Guido
  • Spotify Legend
  • 2561 Views
  • 3 replies
  • 14 likes
  • Touch preview
  • 2561 Views
  • 3 replies
  • 14 likes

Spotify connect constantly disconnects from Amazon Fire TV even after setting it as a favourite

Device(iPhone in iPad)Operating System(iOS 10+)My Question or IssueI'm playing music through the iPhone or iPad Spotify app and using Spotify Connect to listen on an Amazon Fire TV device. This is the only device I'll ever want to listen to while at ...

  • Casual Listener
  • Device (iPhone in iPad) Operating System (iOS 10+) My Question or Issue I'm playing music through the iPhone or iPad Spotify app and using Spotify Connect to listen on an Amazon Fire TV device. ...
  • 828 Views
  • 0 replies
  • 0 likes
  • 828 Views
  • 0 replies
  • 0 likes

Battery Drain, iPhone 11

Hi, I’m very new to Spotify. Is it normal that massive battery usage ?I’m currently on IOS 13.3

  • Visitor
  • Hi, I’m very new to Spotify. Is it normal that massive battery usage ? I’m currently on IOS 13.3
  • eltoch
  • Composer
  • 787 Views
  • 1 replies
  • 0 likes
  • 787 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashing my snapchat

When I take a picture on the camera of my iPhone 7 IOS 13.3 my Spotify premium will stop playing. Also when I am listening to music on Spotify and I take a picture on Snapchat it will crash Snapchat.

  • Visitor
  • When I take a picture on the camera of my iPhone 7 IOS 13.3 my Spotify premium will stop playing. Also when I am listening to music on Spotify and I take a picture on Snapchat it will crash Snapchat....
  • Petya
  • Community Legend
  • 675 Views
  • 1 replies
  • 0 likes
  • 675 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removeing my playlist from spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Alarm silent when playing music

PremiumSwitzerlandiPhone XiOS 12.(?) My Question or IssueWhen I put on music on Spotify and set an alarm on the basic apple clock app, the alarm will go off but with no sound. (When Spotify is closed the alarm goes off with sound.) Does anyone have t...

  • Casual Listener
  • Premium Switzerland iPhone X iOS 12.(?)   My Question or Issue When I put on music on Spotify and set an alarm on the basic apple clock app, the alarm will go off but with no sound.  ...
  • ahart_13
  • Newbie
  • 21764 Views
  • 6 replies
  • 3 likes
  • 21764 Views
  • 6 replies
  • 3 likes

Superuser Contribution Premium not working offline

I have the premium plan and been using spotify normally.Now though it’s having a problem that even though I have all my songs saved and downloaded, when the internet is turned off the songs won’t play. Ive already updated the app and restarted my pho...

  • Casual Listener
  • I have the premium plan and been using spotify normally. Now though it’s having a problem that even though I have all my songs saved and downloaded, when the internet is turned off the songs won’t p...
  • db_48c-84fc6a
  • Casual Listener
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unknown song plays starts playing even even attempting to change song

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo my spotify stared acting very strange. It randomly start playing the same song i have neve...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So my s...
  • Mario
  • Spotify Legend
  • 2974 Views
  • 3 replies
  • 0 likes
  • 2974 Views
  • 3 replies
  • 0 likes

Superuser Contribution Apple CarPlay Wont Sort Playlists

I have my playlists sorted in my Spotify app by “Recently Added,” so the newest songs I’ve added to the playlist are at the top. But when using Apple CarPlay, this doesn’t carry over to my in-car display. Playlists are only sorted by ‘oldest to newes...

  • Regular
  • I have my playlists sorted in my Spotify app by “Recently Added,” so the newest songs I’ve added to the playlist are at the top.   But when using Apple CarPlay, this doesn’t carry over to my i...
  • kronofogdn
  • Visitor
  • 1038 Views
  • 2 replies
  • 0 likes
  • apple
    Carplay
    Playlists
    recently added
  • 1038 Views
  • 2 replies
  • 0 likes

Superuser Contribution What happened to the search option?

PlanPremium DeviceiPhone SEOperating SystemiOS 12.1.4 My Question or IssueI recently updated the app. I had not updated it for a long time, so I don't know since when this is happening. In any case, it was a big mistake. I cannot describe how angry t...

  • Casual Listener
  • Plan Premium   Device iPhone SE Operating System iOS 12.1.4   My Question or Issue I recently updated the app. I had not updated it for a long time, so I don't know since when this...
  • Mario
  • Spotify Legend
  • 1233 Views
  • 2 replies
  • 0 likes
  • 1233 Views
  • 2 replies
  • 0 likes

Superuser Contribution How can I quickly add songs to a playlist on the iOS app?

Hello! I've recently come over to Spotify from Amazon, and I'm struggling with creating playlists on the iphone app (I have an iPhone XS and the app is up to date.) I have a lot of playlists, and like creating new ones for different events and occasi...

  • Visitor
  • Hello! I've recently come over to Spotify from Amazon, and I'm struggling with creating playlists on the iphone app (I have an iPhone XS and the app is up to date.) I have a lot of playlists, and lik...
  • Mario
  • Spotify Legend
  • 4120 Views
  • 1 replies
  • 0 likes
  • 4120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads and playlists

So I downloaded a playlist and I was wondering, when I take the song out of the playlist does it automatically un download or do I have to find it out of the playlist and un download it?

  • Visitor
  • So I downloaded a playlist and I was wondering, when I take the song out of the playlist does it automatically un download or do I have to find it out of the playlist and un download it?
  • Mario
  • Spotify Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where to view artists releases

PlanPremiumCountry USAiphone My Question or IssueI want to look through artists songs that they’ve made how do I do that? Is their a way to search through a artists songs?

  • Newbie
  •   Plan Premium Country USA iphone       My Question or Issue I want to look through artists songs that they’ve made how do I do that? Is their a way to search through a a...
  • Mario
  • Spotify Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Posting music to Instagram stories, never worked

PremiumUK DeviceIPhone 11 Pro Max. Devices haven’t made a difference Operating SystemiOS 13, latest version of Spotify and instagram My Question or IssueSo over the past year or so, people have been able to post music onto their Instagram stories to ...

  • Casual Listener
  • Premium UK   Device IPhone 11 Pro Max. Devices haven’t made a difference   Operating System iOS 13, latest version of Spotify and instagram   My Question or Issue So over the...
  • _PV
  • Casual Listener
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

What is the use for Friends when the majority use of Spotify (smartphones) can't see them?

Your idea to “Not Right Now” on the many who have suggested that you allow smartphone users to be able to see what their friends are listening to Spotify over their smartphones (iPhone, Android) is absolutely horrible. Pandora, your competition, has ...

  • Newbie
  • Your idea to “Not Right Now” on the many who have suggested that you allow smartphone users to be able to see what their friends are listening to Spotify over their smartphones (iPhone, Android) is a...
  • 469 Views
  • 0 replies
  • 0 likes
  • Friends
    inability
    iphone
    smartphone
  • 469 Views
  • 0 replies
  • 0 likes

Superuser Contribution Display full song title in IOS APP

PlanPremiumCountry CanadaDevice(iPhone 8Operating Systemlatest ios My Question or Issue for long song titles, the full title is not accessible. It just has the beginning of the song title and then " . . . " This is the case even when I look at the ti...

  • Casual Listener
  • Plan Premium Country  Canada Device (iPhone 8 Operating System latest ios   My Question or Issue  for long song titles, the full title is not accessible. It just has the begi...
  • Peter
  • Spotify Legend
  • 4091 Views
  • 5 replies
  • 4 likes
  • 4091 Views
  • 5 replies
  • 4 likes

Solved!!Superuser Contribution [iOS] iPod Touch no longer appears as Connected

Plan Premium Country Argentina Device iPod Touch 4g Operating System iOS 6.1.6 My Question or Issue: I've been running Spotify flawlessly in my iPod touch 4g running iOS 6.1.6 until some days ago. I used to log in from my Android phone to use it as a...

  • Casual Listener
  • Plan Premium Country  Argentina Device iPod Touch 4g Operating System iOS 6.1.6   My Question or Issue: I've been running Spotify flawlessly in my iPod touch 4g running ...
  • Peter
  • Spotify Legend
  • 5883 Views
  • 20 replies
  • 6 likes
  • Connected Device
    iPod touch 4g
    iPod touch 4th Gen
    lost
    not working
  • 5883 Views
  • 20 replies
  • 6 likes

Superuser Contribution Duplicate Playlists: Where Do They Come From? How Can We Kill Them?

Note: this is NOT in reference to eliminating songs duplicated on different/discrete playlists Spotify Premium has duplicated some of my playlists. In some cases, several times i.e. sets of duplcated playlists are not uniform andseveral sets of dupli...

  • Regular
  • Note: this is NOT in reference to eliminating songs duplicated on different/discrete playlists   Spotify Premium has duplicated some of my playlists. In some cases, several times i.e.   ...
  • Peter
  • Spotify Legend
  • 2094 Views
  • 6 replies
  • 0 likes
  • 2094 Views
  • 6 replies
  • 0 likes